Based on recent customer reviews, Letaba Networks is drawing sustained criticism from wireless internet subscribers around Tzaneen, Musina, Lydenburg and Mokopane. Customers report repeated tower faults, evening congestion after 7pm and speeds far below advertised packages, with Professional subscribers measuring only a fraction of promised throughput. Support is described as unreachable by phone, WhatsApp and email, with no repair timelines and no credit for downtime. Several reviewers flag undisclosed installation fees and payment requests into personal accounts. Longer standing clients say service was once dependable before deteriorating.
Replied to 25% of negative reviews
Reply time on negative reviews: 2h 40m
TrustIndex
1.9
Â
Reply Time
2h 40m
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NPS Score
-82
Recommended: Unlikely
Replied to 25% of negative reviews
Reply time on negative reviews: 2h 40m
Nov '25 - Oct '26
Frequently Asked Questions About Letaba Networks
What do customers say about Letaba Networks?
Based on recent customer reviews, Letaba Networks is drawing sustained criticism from wireless internet subscribers around Tzaneen, Musina, Lydenburg and Mokopane. Customers report repeated tower faults, evening congestion after 7pm and speeds far below advertised packages, with Professional subscribers measuring only a fraction of promised throughput. Support is described as unreachable by phone, WhatsApp and email, with no repair timelines and no credit for downtime. Several reviewers flag undisclosed installation fees and payment requests into personal accounts. Longer standing clients say service was once dependable before deteriorating.
Is Letaba Networks trustworthy?
Letaba Networks has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. They reply to 25% of negative reviews, typically within 2 hours 40 min. Hellopeter has tracked Letaba Networks across 95 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2022
Letaba Networks - From Bad to Terrible
The experience with the Letaba Networks has gone from bad to terrible, I have been paying for a 12Mbps package for months but only manage a 4Mbps they even refused to refund for the Mbps they were not providing. They always blame the tower being faulty when they are the ones who overload the towers causing a congestion. If you want to recieve a service not worth the value you pay join Letaba Networks. They need to be investigated by both their Affiliation and ICASA on their business practice.
1 reviews | Active since Jan 2022
Letaba Networks - From Bad to Terrible
The experience with the Letaba Networks has gone from bad to terrible, I have been paying for a 12Mbps package for months but only manage a 4Mbps they even refused to refund for the Mbps they were not providing. They always blame the tower being faulty when they are the ones who overload the towers causing a congestion. If you want to recieve a service not worth the value you pay join Letaba Networks. They need to be investigated by both their Affiliation and ICASA on their business practice.
1 reviews | Active since Sept 2026
Extremely bad connection NO feed back No customer service always excuses
Extremely bad connection NO feed back No customer service always excuses. The branch manager promised to phone but does.
1 reviews | Active since Sept 2026
Extremely bad connection NO feed back No customer service always excuses
Extremely bad connection NO feed back No customer service always excuses. The branch manager promised to phone but does.
1 reviews | Active since May 2024
Letaba Networks-Very poor service delivery.
i'm a new customer, or atleast i'm strying to be, i've been struggling almost a week now just get my wifi account sorted with little to no success, i would'nt recommend them to anyone, i'm so dissappointed.
1 reviews | Active since May 2024
Letaba Networks-Very poor service delivery.
i'm a new customer, or atleast i'm strying to be, i've been struggling almost a week now just get my wifi account sorted with little to no success, i would'nt recommend them to anyone, i'm so dissappointed.
1 reviews | Active since Aug 2026
Letaba networks
I don't even want to put a star. There service is very poor. Im struggling a month now with bad wifi from them. Every week it's the same thing. The are busy fixing the tower. But I must pay for full wifi at the end of the month. Very ***
1 reviews | Active since Aug 2026
Letaba networks
I don't even want to put a star. There service is very poor. Im struggling a month now with bad wifi from them. Every week it's the same thing. The are busy fixing the tower. But I must pay for full wifi at the end of the month. Very ***
1 reviews | Active since Apr 2025
🚨 Disappointed with Letaba WiFi Service 🚨
🚨 Disappointed with Letaba WiFi Service 🚨 I would like to express my frustration with the poor service we continue to receive from Letaba WiFi. Almost every single day after 7:00 PM, the network becomes extremely slow or stops working completely. This has become a daily occurrence, making it impossible to work, study, stream, or even browse the internet during the time when most of us actually need the service. What is even more concerning is that I am not the only one experiencing this problem. Many of my colleagues and other customers using Letaba WiFi have raised the same complaint. It is clear that this is not an isolated issue. As paying customers, we expect reliable internet service, not repeated outages every evening. We respectfully ask Letaba WiFi to investigate this matter urgently, communicate with customers about the cause of the problem, and provide a lasting solution. We pay for a service that should be available when we need it most. Has anyone else been experiencing the same issue after 7:00 PM? Please share your experience in the comments. #LetabaWiFi #PoorService #NetworkIssues #CustomerService #ReliableInternet
1 reviews | Active since Apr 2025
🚨 Disappointed with Letaba WiFi Service 🚨
🚨 Disappointed with Letaba WiFi Service 🚨 I would like to express my frustration with the poor service we continue to receive from Letaba WiFi. Almost every single day after 7:00 PM, the network becomes extremely slow or stops working completely. This has become a daily occurrence, making it impossible to work, study, stream, or even browse the internet during the time when most of us actually need the service. What is even more concerning is that I am not the only one experiencing this problem. Many of my colleagues and other customers using Letaba WiFi have raised the same complaint. It is clear that this is not an isolated issue. As paying customers, we expect reliable internet service, not repeated outages every evening. We respectfully ask Letaba WiFi to investigate this matter urgently, communicate with customers about the cause of the problem, and provide a lasting solution. We pay for a service that should be available when we need it most. Has anyone else been experiencing the same issue after 7:00 PM? Please share your experience in the comments. #LetabaWiFi #PoorService #NetworkIssues #CustomerService #ReliableInternet
1 reviews | Active since Jan 2025
They are ****ming pe...
They are ****ming people about service providing wifi at the lowest price, I paid them R500 they disappeared and number we use to communicate on is now invalid
1 reviews | Active since Jan 2025
They are ****ming pe...
They are ****ming people about service providing wifi at the lowest price, I paid them R500 they disappeared and number we use to communicate on is now invalid
1 reviews | Active since Apr 2020
Poor service delivery
Having a lot of issues lately with signal quality and complete signal failure and its getting worse. It's to a point where poor connection or high ping is more common than good signal. Now currently I have had poor connection for most of the past week and when I contact support they say that the issue is on their side with a tower and that technicians are attending to the issue but no estimate time of repair or any communication for that matter was sent out by the company and no ETR can be given from support. How long does it take to repair a fault by trained personnel??? Honestly it seems that the company wants us to pay for a service NOT rendered. Maybe they need to give us a device that monitors the line and we only pay for the times the network is actually available atleast 80% and up maybe when it affects their pockets they would start taking service delivery more seriously.
1 reviews | Active since Apr 2020
Poor service delivery
Having a lot of issues lately with signal quality and complete signal failure and its getting worse. It's to a point where poor connection or high ping is more common than good signal. Now currently I have had poor connection for most of the past week and when I contact support they say that the issue is on their side with a tower and that technicians are attending to the issue but no estimate time of repair or any communication for that matter was sent out by the company and no ETR can be given from support. How long does it take to repair a fault by trained personnel??? Honestly it seems that the company wants us to pay for a service NOT rendered. Maybe they need to give us a device that monitors the line and we only pay for the times the network is actually available atleast 80% and up maybe when it affects their pockets they would start taking service delivery more seriously.
1 reviews | Active since Jun 2026
If I could give ZERO stars, I would.
What's happened to Letaba Networks? We've been customers for years, live in George's Valley close to Tzaneen. We now call DAILY to report network being down or so slow a single device cannot even run smoothly. Then when we complain or report they have this snarky way to send us a screenshot that we are at full utilisation and stable....... While we are OFF!! When we query this, because it's impossible, they refer it to management, and then suddenly and miraculously it's fixed. For a few hours. Then off again and our roundabout starts again. I pay more in buying data and calls to Letaba Wireless than our monthly installment for a service we do not even receive. And we're not alone, everyone is complaining about it. Your reputation is poor and getting worse. People I know actively advise AGAINST ever trying this company now, and we started doing the same. I want to move to a new supplier and have seen some good reviews on other service providers, but if anyone sees this and wants to recommend, will definitely jump on it. So tired of struggling.
1 reviews | Active since Jun 2026
If I could give ZERO stars, I would.
What's happened to Letaba Networks? We've been customers for years, live in George's Valley close to Tzaneen. We now call DAILY to report network being down or so slow a single device cannot even run smoothly. Then when we complain or report they have this snarky way to send us a screenshot that we are at full utilisation and stable....... While we are OFF!! When we query this, because it's impossible, they refer it to management, and then suddenly and miraculously it's fixed. For a few hours. Then off again and our roundabout starts again. I pay more in buying data and calls to Letaba Wireless than our monthly installment for a service we do not even receive. And we're not alone, everyone is complaining about it. Your reputation is poor and getting worse. People I know actively advise AGAINST ever trying this company now, and we started doing the same. I want to move to a new supplier and have seen some good reviews on other service providers, but if anyone sees this and wants to recommend, will definitely jump on it. So tired of struggling.