Poor service delivery

Having a lot of issues lately with signal quality and complete signal failure and its getting worse. It's to a point where poor connection or high ping is more common than good signal. Now currently I have had poor connection for most of the past week and when I contact support they say that the issue is on their side with a tower and that technicians are attending to the issue but no estimate time of repair or any communication for that matter was sent out by the company and no ETR can be given from support. How long does it take to repair a fault by trained personnel??? Honestly it seems that the company wants us to pay for a service NOT rendered. Maybe they need to give us a device that monitors the line and we only pay for the times the network is actually available atleast 80% and up maybe when it affects their pockets they would start taking service delivery more seriously.