

Legacy Debt Solutions
Based on recent customer reviews, Legacy Debt Solutions is most often described through the individual consultants who handle each file. Customers consistently name agents such as Alicia George, Nitasha Naidoo, Delaine and Jackie and praise their patience and clear explanations. A recurring theme is fast, prompt replies, though some clients describe long silences and slow movement on debt review removal files.
Replied to 100% of negative reviews
Reply time on negative reviews: 117h 29m
TrustIndex
8.9
Ranking
#22
in Financial Services
Reply Time
37h 57m
NPS Score
58
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 117h 29m
Oct '25 - Sep '26
Based on recent customer reviews, Legacy Debt Solutions is most often described through the individual consultants who handle each file. Customers consistently name agents such as Alicia George, Nitasha Naidoo, Delaine and Jackie and praise their patience and clear explanations. A recurring theme is fast, prompt replies, though some clients describe long silences and slow movement on debt review removal files.
Legacy Debt Solutions's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name their consultant and describe warm, patient guidance. Alicia George, Nitasha Naidoo, Delaine, Jackie Gengan and Terisha are singled out as stars who explain the debt review process simply and leave clients reassured.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
I AM HAVING THE WORST EXPERIENCE WITH THIS COMPANY, THEY STARTED DEDUCTING R1750 FROM ME AND DID SO FOR 5 MONTHS, NO COMMUNICATION AND NO FEEDBACK. I HAVE ASKED FOR ASSISTANCE FOR OVER 2 MONTHS AND NO FEEDBACK. I NEED THEM TO PAY ME BACK MY MONEY AS I RECEIVED ABSOLUTE **** SERVICE, IN FACT NO SERVICE AT ALL.
1 reviews | Active since Jul 2026
I AM HAVING THE WORST EXPERIENCE WITH THIS COMPANY, THEY STARTED DEDUCTING R1750 FROM ME AND DID SO FOR 5 MONTHS, NO COMMUNICATION AND NO FEEDBACK. I HAVE ASKED FOR ASSISTANCE FOR OVER 2 MONTHS AND NO FEEDBACK. I NEED THEM TO PAY ME BACK MY MONEY AS I RECEIVED ABSOLUTE **** SERVICE, IN FACT NO SERVICE AT ALL.
1 reviews | Active since Aug 2026
Thorough service with constant updates at each stage of the process. Team is easy to work with and are very much reliable and committed to service delivery. Still in the process but happy with the relationship thus far.
1 reviews | Active since Aug 2026
Thorough service with constant updates at each stage of the process. Team is easy to work with and are very much reliable and committed to service delivery. Still in the process but happy with the relationship thus far.
The most common complaint about Legacy Debt Solutions, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. Clearance and name clearing outcomes delight customers when they land, but many reviews are written mid process while still waiting. One client describes months of deductions with no movement or assistance on their file.
Legacy Debt Solutions scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Financial Services, compared to the Financial Services industry average of 2.8. Their strongest theme is Service & Guidance (4.3); their weakest is Process Efficiency (3.7). The top AI-rated Financial Services business on Hellopeter is Green Door Home Loans (4.6). How is the AI Score calculated? →
Legacy Debt Solutions has a TrustIndex of 8.9 out of 10 on Hellopeter, based on 105 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 117 hours 29 min. How is the TrustIndex calculated? →