Based on recent customer reviews, Legacy Debt Solutions is most often described through the individual consultants who handle each file. Customers consistently name agents such as Alicia George, Nitasha Naidoo, Delaine and Jackie and praise their patience and clear explanations. A recurring theme is fast, prompt replies, though some clients describe long silences and slow movement on debt review removal files.
Top Strengths:
- •Customer Service & Professional Guidance: Customers repeatedly name their consultant and describe warm, patient guidance. Alicia George, Nitasha Naidoo, Delaine, Jackie Gengan and Terisha are singled out as stars who explain the debt review process simply and leave clients reassured.
Replied to 100% of negative reviews
Reply time on negative reviews: 117h 29m
TrustIndex
8.9
Ranking
#24
in Financial Services
Reply Time
37h 48m
NPS Score
60
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 117h 29m
Dec '25 - Nov '26
Frequently Asked Questions About Legacy Debt Solutions
What do customers say about Legacy Debt Solutions?
Based on recent customer reviews, Legacy Debt Solutions is most often described through the individual consultants who handle each file. Customers consistently name agents such as Alicia George, Nitasha Naidoo, Delaine and Jackie and praise their patience and clear explanations. A recurring theme is fast, prompt replies, though some clients describe long silences and slow movement on debt review removal files.
What is Legacy Debt Solutions's biggest strength?
Legacy Debt Solutions's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name their consultant and describe warm, patient guidance. Alicia George, Nitasha Naidoo, Delaine, Jackie Gengan and Terisha are singled out as stars who explain the debt review process simply and leave clients reassured.
What are the most common complaints about Legacy Debt Solutions?
The most common complaint about Legacy Debt Solutions, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. Clearance and name clearing outcomes delight customers when they land, but many reviews are written mid process while still waiting. One client describes months of deductions with no movement or assistance on their file.
How does Legacy Debt Solutions compare to other Financial Services companies?
Legacy Debt Solutions scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Financial Services, compared to the Financial Services industry average of 2.8. Their strongest theme is Service & Guidance (4.3); their weakest is Process Efficiency (3.7). The top AI-rated Financial Services business on Hellopeter is Bond Gallery (4.7). How is the AI Score calculated? →
Is Legacy Debt Solutions trustworthy?
Legacy Debt Solutions has a TrustIndex of 8.9 out of 10 on Hellopeter, based on 107 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 117 hours 29 min. How is the TrustIndex calculated? →
Recent reviews (107)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2026
Okay
Okay. I wish to continue with her in assisting me
1 reviews | Active since Apr 2026
Okay
Okay. I wish to continue with her in assisting me
1 reviews | Active since Jul 2026
ABSOLUTE ****MERS
I AM HAVING THE WORST EXPERIENCE WITH THIS COMPANY, THEY STARTED DEDUCTING R1750 FROM ME AND DID SO FOR 5 MONTHS, NO COMMUNICATION AND NO FEEDBACK. I HAVE ASKED FOR ASSISTANCE FOR OVER 2 MONTHS AND NO FEEDBACK. I NEED THEM TO PAY ME BACK MY MONEY AS I RECEIVED ABSOLUTE **** SERVICE, IN FACT NO SERVICE AT ALL.
1 reviews | Active since Jul 2026
ABSOLUTE ****MERS
I AM HAVING THE WORST EXPERIENCE WITH THIS COMPANY, THEY STARTED DEDUCTING R1750 FROM ME AND DID SO FOR 5 MONTHS, NO COMMUNICATION AND NO FEEDBACK. I HAVE ASKED FOR ASSISTANCE FOR OVER 2 MONTHS AND NO FEEDBACK. I NEED THEM TO PAY ME BACK MY MONEY AS I RECEIVED ABSOLUTE **** SERVICE, IN FACT NO SERVICE AT ALL.
1 reviews | Active since Aug 2026
I have been assited ...
I have been assited by them all the way through my enquiry with debt review issues I had and my name was cleared on the credit bureau and I was assisted by Happiness and Alicia George
1 reviews | Active since Aug 2026
I have been assited ...
I have been assited by them all the way through my enquiry with debt review issues I had and my name was cleared on the credit bureau and I was assisted by Happiness and Alicia George
1 reviews | Active since Aug 2026
Thorough service with constant updates at each stage of the process
Thorough service with constant updates at each stage of the process. Team is easy to work with and are very much reliable and committed to service delivery. Still in the process but happy with the relationship thus far.
1 reviews | Active since Aug 2026
Thorough service with constant updates at each stage of the process
Thorough service with constant updates at each stage of the process. Team is easy to work with and are very much reliable and committed to service delivery. Still in the process but happy with the relationship thus far.
1 reviews | Active since Jul 2026
You guys delay to up...
You guys delay to update me and i get frustrated if you do not respond
1 reviews | Active since Jul 2026
You guys delay to up...
You guys delay to update me and i get frustrated if you do not respond