You guys delay to up...

Dear Valued Phofulani,

Thank you for your 5-star rating and for sharing your feedback.

We understand that waiting for updates can be frustrating, particularly when you are eager to see the outcome of the service. We sincerely apologise if there were occasions where you felt that communication was delayed.

We would like to clarify that although your service has been fully paid for, the credit profile improvement process is not completed within a matter of weeks. The standard turnaround time is approximately 6–12 weeks, as certain aspects of the process are dependent on the turnaround times of creditors and credit bureaus.

Our team has since contacted you and provided an update regarding the progress of your application. We are also pleased to confirm that you have recently returned the required supporting documentation, which has enabled us to proceed with the next steps of your application.

We appreciate your cooperation and patience throughout the process. We are committed to keeping you updated as your application progresses.

Following our communication with you, you also confirmed that you were satisfied with the clarification provided and agreed to update your review accordingly.

Thank you once again for your patience and for giving us the opportunity to address your concerns.

Best Regards, 
Client Services.