Scores reflect the Overall AI Score for each category
Based on recent customer reviews, KitNation.co.za is described by customers as an online kit retailer where paid orders frequently go undelivered and email support goes unanswered. A recurring theme is total silence after payment, with no order confirmation, no tracking number and no reachable phone line. The few customers who do receive their jerseys praise the product itself, but they describe long waits and repeated chasing first.
Top Strengths:
- •Delivery, Fulfilment & Logistics: Delivery, Fulfilment & Logistics (0.7) is the least damaging theme only because a handful of customers confirm parcels eventually arrive, and once Aramex actually collects, the final leg is often completed within two business days.
TrustIndex
2
NPS Score
-93
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About KitNation.co.za
What do customers say about KitNation.co.za?
Based on recent customer reviews, KitNation.co.za is described by customers as an online kit retailer where paid orders frequently go undelivered and email support goes unanswered. A recurring theme is total silence after payment, with no order confirmation, no tracking number and no reachable phone line. The few customers who do receive their jerseys praise the product itself, but they describe long waits and repeated chasing first.
What is KitNation.co.za's biggest strength?
KitNation.co.za's biggest strength, according to Hellopeter's AI analysis, is Delivery, Fulfilment & Logistics. Delivery, Fulfilment & Logistics (0.7) is the least damaging theme only because a handful of customers confirm parcels eventually arrive, and once Aramex actually collects, the final leg is often completed within two business days.
What are the most common complaints about KitNation.co.za?
The most common complaint about KitNation.co.za, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (0.7) is dominated by ghosting. Customers describe daily emails, chat messages and calls that reach voicemail, automated bot replies, and one-line promises to investigate that are never followed up.
Is KitNation.co.za trustworthy?
KitNation.co.za has a TrustIndex of 2 out of 10 on Hellopeter, based on 54 reviews in the last 12 months. Hellopeter has tracked KitNation.co.za across 192 total reviews. How is the TrustIndex calculated? →
Recent reviews (54)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2022
Exceptional poor service
I placed an order on 15/08/2026. Got immediate confirmation of my order. However, since then it has been radio silence from the company. I have sent multiple followup mails and also went through their contact us page and no response. This poor and ther eis no contact number to contact them to followup.
1 reviews | Active since Jan 2022
Exceptional poor service
I placed an order on 15/08/2026. Got immediate confirmation of my order. However, since then it has been radio silence from the company. I have sent multiple followup mails and also went through their contact us page and no response. This poor and ther eis no contact number to contact them to followup.
1 reviews | Active since Oct 2019
No response or updates - 2 months waiting
I have ordered an item at the end of May and nothing received yet. Exactly 2 months ago. No response to emails or online chat assist. Is this a common problem with Kitnation?
1 reviews | Active since Jul 2026
Kitnation is not good in communication
I purchased a manchester black tshirt last week no confirmation message no response nothing i think i was ****med i tried contacting, sending emails no response i am very cross about this
1 reviews | Active since Jul 2026
Kitnation is not good in communication
I purchased a manchester black tshirt last week no confirmation message no response nothing i think i was ****med i tried contacting, sending emails no response i am very cross about this
1 reviews | Active since Jun 2026
Man City T-shirt
Best choice I made when I bought a Man city shirt, good quality.
1 reviews | Active since Jun 2026
Man City T-shirt
Best choice I made when I bought a Man city shirt, good quality.