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King Price Insurance

Verified Business
|4.8
17,888 Reviews (last 12 months)
Responds in 1h 38m
AI Review Summary

Based on recent customer reviews, King Price Insurance delivers a consistently strong experience built around named consultants and fast digital response. Agent Quality and Customer Care (4.4) is the standout strength, supported by Communication and Responsiveness (4.1) and Pricing, Premiums and Transparency (3.9). The softer areas are Claims Handling and Resolution (3.8) and Repair and Service Provider Quality (3.7), where a recurring theme is stalled repairs and disputed declines.

Top Strengths:

  • •Agent Quality & Customer Care: Customers name individual consultants constantly and describe them as patient, knowledgeable and genuinely caring. Emergency agents stay on the line until help arrives, and retention and review consultants actively look for savings rather than simply defending the existing premium.
Service Quality Ratings
Industry Avg: 4.1Best: 4.7 (Future Green Dot)
Industry Avg: 3Best: 4.5 (CLC)
Industry Avg: 2.7Best: 4.3 (Future Green Dot)
Industry Avg: 2.9Best: 4.3 (Bsure Insurance Advisors)
Industry Avg: 2.9Best: 4.4 (CLC)
Overall AI Score
4
Industry Avg: 3.1Best: 4.4 (CLC)
4.5-5 Excellent
3.5-4.5 Great
2.5-3.5 Average
1.5-2.5 Poor
<1.5 Terrible
Performance(last 12 months):
Trustindex Rating
10
#2
Reply Time
1h 38m
NPS Score
65Very Likely

Replied to 100% of negative reviews

Reply time on negative reviews: 16h 59m

Review Distribution
4.8|17,888 Reviews

Oct '25 - Sep '26

Frequently Asked Questions About King Price Insurance

What do customers say about King Price Insurance?

Based on recent customer reviews, King Price Insurance delivers a consistently strong experience built around named consultants and fast digital response. Agent Quality and Customer Care (4.4) is the standout strength, supported by Communication and Responsiveness (4.1) and Pricing, Premiums and Transparency (3.9). The softer areas are Claims Handling and Resolution (3.8) and Repair and Service Provider Quality (3.7), where a recurring theme is stalled repairs and disputed declines.

What is King Price Insurance's biggest strength?

King Price Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name individual consultants constantly and describe them as patient, knowledgeable and genuinely caring. Emergency agents stay on the line until help arrives, and retention and review consultants actively look for savings rather than simply defending the existing premium.

What are the most common complaints about King Price Insurance?

The most common complaint about King Price Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. While many motor claims settle inside two weeks, a recurring theme is warranty, engine, content and cellphone claims declined or delayed on repeat document requests. Customers also describe outstanding third party excess refunds and having to chase their own claim updates.

How does King Price Insurance compare to other Car Insurance companies?

King Price Insurance scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.4); their weakest is Claims Handling (4). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →

Is King Price Insurance trustworthy?

King Price Insurance has a TrustIndex of 10 out of 10 on Hellopeter, based on 17,888 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 16 hours 59 min. Hellopeter has tracked King Price Insurance across 122,930 total reviews. How is the TrustIndex calculated? →

Recent reviews (17,888)

Used this business recently? Share your experience to help others decide.

Share Your Experience
D
Dieudonne

1 reviews | Active since Sept 2026

30 Sept 2026, 20:39

Awesome client care

Awesome client care. I received a quick response to my request

0
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aB
amesh B

1 reviews | Active since Feb 2015

30 Sept 2026, 20:28

Nice one is very good this one 👌 yah man we happy nah

Nice one is very good this one 👌 yah man we happy nah

0
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V
Victor

1 reviews | Active since Sept 2026

30 Sept 2026, 18:03

Kgomotso has been wonderful in serving us on the policy

Kgomotso has been wonderful in serving us on the policy.

0
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MM
Maropene M

1 reviews | Active since Jul 2023

30 Sept 2026, 17:54

The consultant was very great and helpful

The consultant was very great and helpful. He served me well under a reasonable time. He made sure i understood everything he was saying. Im grateful

0
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SL
Sindisiwe L

1 reviews | Active since Apr 2025

30 Sept 2026, 17:42

I would like to write a review about King Price Insurance

I would like to write a review about King Price Insurance

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mM
moodley M

1 reviews | Active since May 2025

30 Sept 2026, 17:35

Efficient,fast and kept me calm the whole time

Efficient,fast and kept me calm the whole time. Very informative and compassionate

0
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M
Makgotso

1 reviews | Active since Sept 2026

30 Sept 2026, 17:33

Happy it has helped me to have affordable premium insurance

Happy it has helped me to have affordable premium insurance

0
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LL
Litshani L

1 reviews | Active since Dec 2025

30 Sept 2026, 17:27

My experience with King Price was great because the consultant knew what he was talking about and...

My experience with King Price was great because the consultant knew what he was talking about and also gave best customer service

0
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