Scores reflect the Overall AI Score for each category
Based on recent customer reviews, King Price Insurance delivers a consistently strong experience built around named consultants and fast digital response. Agent Quality and Customer Care (4.4) is the standout strength, supported by Communication and Responsiveness (4.1) and Pricing, Premiums and Transparency (3.9). The softer areas are Claims Handling and Resolution (3.8) and Repair and Service Provider Quality (3.7), where a recurring theme is stalled repairs and disputed declines.
Top Strengths:
- •Agent Quality & Customer Care: Customers name individual consultants constantly and describe them as patient, knowledgeable and genuinely caring. Emergency agents stay on the line until help arrives, and retention and review consultants actively look for savings rather than simply defending the existing premium.
Replied to 99% of negative reviews
Reply time on negative reviews: 13h 18m
TrustIndex
10
Perfect Score
Ranking
#2
in Funeral Insurance
Reply Time
1h 46m
NPS Score
65
Recommended: Very Likely
Replied to 99% of negative reviews
Reply time on negative reviews: 13h 18m
Dec '25 - Nov '26
Frequently Asked Questions About King Price Insurance
What do customers say about King Price Insurance?
Based on recent customer reviews, King Price Insurance delivers a consistently strong experience built around named consultants and fast digital response. Agent Quality and Customer Care (4.4) is the standout strength, supported by Communication and Responsiveness (4.1) and Pricing, Premiums and Transparency (3.9). The softer areas are Claims Handling and Resolution (3.8) and Repair and Service Provider Quality (3.7), where a recurring theme is stalled repairs and disputed declines.
What is King Price Insurance's biggest strength?
King Price Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name individual consultants constantly and describe them as patient, knowledgeable and genuinely caring. Emergency agents stay on the line until help arrives, and retention and review consultants actively look for savings rather than simply defending the existing premium.
What are the most common complaints about King Price Insurance?
The most common complaint about King Price Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. While many motor claims settle inside two weeks, a recurring theme is warranty, engine, content and cellphone claims declined or delayed on repeat document requests. Customers also describe outstanding third party excess refunds and having to chase their own claim updates.
How does King Price Insurance compare to other Car Insurance companies?
King Price Insurance scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.4); their weakest is Claims Handling (4). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is King Price Insurance trustworthy?
King Price Insurance has a TrustIndex of 10 out of 10 on Hellopeter, based on 17,429 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 13 hours 18 min. Hellopeter has tracked King Price Insurance across 124,852 total reviews. How is the TrustIndex calculated? →
Recent reviews (17,429)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Initially, it was quite frustrating dealing with the claims department to obtain answers regardin...
Initially, it was quite frustrating dealing with the claims department to obtain answers regarding an original part that had not been fitted during a previous repair, resulting in concerns raised by the dealership. However, everything changed when we were assisted by Delini Naidoo. She handled our concerns professionally and efficiently and managed to get the claim approved within 24 hours. It was an absolute pleasure dealing with her. Her exceptional customer service, dedication and willingness to assist made all the difference. Thank you, Delini, for turning a frustrating experience into a positive one. Your outstanding service is truly appreciated!
1 reviews | Active since Nov 2026
Initially, it was quite frustrating dealing with the claims department to obtain answers regardin...
Initially, it was quite frustrating dealing with the claims department to obtain answers regarding an original part that had not been fitted during a previous repair, resulting in concerns raised by the dealership. However, everything changed when we were assisted by Delini Naidoo. She handled our concerns professionally and efficiently and managed to get the claim approved within 24 hours. It was an absolute pleasure dealing with her. Her exceptional customer service, dedication and willingness to assist made all the difference. Thank you, Delini, for turning a frustrating experience into a positive one. Your outstanding service is truly appreciated!
1 reviews | Active since Aug 2021
Thank you for th3 fast and efficient and friendly service
Thank you for th3 fast and efficient and friendly service. Would definitely recommend *** to all
1 reviews | Active since Aug 2021
Thank you for th3 fast and efficient and friendly service
Thank you for th3 fast and efficient and friendly service. Would definitely recommend *** to all
1 reviews | Active since Oct 2016
Battery was drained, and they came out very quickly and efficiently to sort it out
Battery was drained, and they came out very quickly and efficiently to sort it out. Thank you for the speedy service. The consultant Musa checked up on me until it was all sorted. Excellent service
1 reviews | Active since Oct 2016
Battery was drained, and they came out very quickly and efficiently to sort it out
Battery was drained, and they came out very quickly and efficiently to sort it out. Thank you for the speedy service. The consultant Musa checked up on me until it was all sorted. Excellent service
1 reviews | Active since Nov 2026
First time claim ever since i join King Price, Wandile makes things very easy for me, he communic...
First time claim ever since i join King Price, Wandile makes things very easy for me, he communicated well to make sure all goes well.
1 reviews | Active since Nov 2026
First time claim ever since i join King Price, Wandile makes things very easy for me, he communic...
First time claim ever since i join King Price, Wandile makes things very easy for me, he communicated well to make sure all goes well.
1 reviews | Active since Nov 2026
Swift Response, and Top notch explanation from Wendy
Swift Response, and Top notch explanation from Wendy!! Plus they tried to make sure your premiums as reasonable as possible aswell as your access fee. Love these Guys👑👑
1 reviews | Active since Nov 2026
Swift Response, and Top notch explanation from Wendy
Swift Response, and Top notch explanation from Wendy!! Plus they tried to make sure your premiums as reasonable as possible aswell as your access fee. Love these Guys👑👑

