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King Price Insurance

Verified Business
|4.8
17,429 Reviews (last 12 months)
Responds in 1h 46m
AI Review Summary

Based on recent customer reviews, King Price Insurance delivers a consistently strong experience built around named consultants and fast digital response. Agent Quality and Customer Care (4.4) is the standout strength, supported by Communication and Responsiveness (4.1) and Pricing, Premiums and Transparency (3.9). The softer areas are Claims Handling and Resolution (3.8) and Repair and Service Provider Quality (3.7), where a recurring theme is stalled repairs and disputed declines.

Top Strengths:

  • •Agent Quality & Customer Care: Customers name individual consultants constantly and describe them as patient, knowledgeable and genuinely caring. Emergency agents stay on the line until help arrives, and retention and review consultants actively look for savings rather than simply defending the existing premium.
Service Quality Ratings
Industry Avg: 4.1Best: 4.7 (Future Green Dot)
Industry Avg: 3Best: 4.5 (CLC)
Industry Avg: 2.7Best: 4.3 (Future Green Dot)
Industry Avg: 2.9Best: 4.3 (Bsure Insurance Advisors)
Industry Avg: 2.9Best: 4.4 (CLC)
Overall AI Score
4
Industry Avg: 3.1Best: 4.4 (CLC)
4.5-5 Excellent
3.5-4.5 Great
2.5-3.5 Average
1.5-2.5 Poor
<1.5 Terrible
Performance(last 12 months):
Trustindex Rating
10
#2
Reply Time
1h 46m
NPS Score
65Very Likely

Replied to 99% of negative reviews

Reply time on negative reviews: 13h 18m

Review Distribution
4.8|17,429 Reviews

Dec '25 - Nov '26

Frequently Asked Questions About King Price Insurance

What do customers say about King Price Insurance?

Based on recent customer reviews, King Price Insurance delivers a consistently strong experience built around named consultants and fast digital response. Agent Quality and Customer Care (4.4) is the standout strength, supported by Communication and Responsiveness (4.1) and Pricing, Premiums and Transparency (3.9). The softer areas are Claims Handling and Resolution (3.8) and Repair and Service Provider Quality (3.7), where a recurring theme is stalled repairs and disputed declines.

What is King Price Insurance's biggest strength?

King Price Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name individual consultants constantly and describe them as patient, knowledgeable and genuinely caring. Emergency agents stay on the line until help arrives, and retention and review consultants actively look for savings rather than simply defending the existing premium.

What are the most common complaints about King Price Insurance?

The most common complaint about King Price Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. While many motor claims settle inside two weeks, a recurring theme is warranty, engine, content and cellphone claims declined or delayed on repeat document requests. Customers also describe outstanding third party excess refunds and having to chase their own claim updates.

How does King Price Insurance compare to other Car Insurance companies?

King Price Insurance scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.4); their weakest is Claims Handling (4). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →

Is King Price Insurance trustworthy?

King Price Insurance has a TrustIndex of 10 out of 10 on Hellopeter, based on 17,429 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 13 hours 18 min. Hellopeter has tracked King Price Insurance across 124,852 total reviews. How is the TrustIndex calculated? →

Recent reviews (17,429)

Used this business recently? Share your experience to help others decide.

Share Your Experience
FM
Futhi M

1 reviews | Active since Jul 2022

14 Nov 2026, 21:02

Best service teceived from one of claim department consultants

Best service teceived from one of claim department consultants. Thank you King Price Futhi ( Ntombifuthi) Mkhize

0
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RU
Rensia U

1 reviews | Active since Nov 2026

14 Nov 2026, 19:00

Initially, it was quite frustrating dealing with the claims department to obtain answers regardin...

Initially, it was quite frustrating dealing with the claims department to obtain answers regarding an original part that had not been fitted during a previous repair, resulting in concerns raised by the dealership. However, everything changed when we were assisted by Delini Naidoo. She handled our concerns professionally and efficiently and managed to get the claim approved within 24 hours. It was an absolute pleasure dealing with her. Her exceptional customer service, dedication and willingness to assist made all the difference. Thank you, Delini, for turning a frustrating experience into a positive one. Your outstanding service is truly appreciated!

0
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EU
Ednah U

1 reviews | Active since Nov 2026

14 Nov 2026, 16:06

It took long to log a work windscreen claim, the agent was not kind

It took long to log a work windscreen claim, the agent was not kind

0
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PC
Peter C

1 reviews | Active since Oct 2019

14 Nov 2026, 13:40

King Price and Phaahla service!

Thank you Phaahla for the the excellent service! This is how easy insurance should be!!!! Regards Peter.

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DJvR
Dawid Janse van Rensburg

1 reviews | Active since Aug 2021

14 Nov 2026, 13:33

Thank you for th3 fast and efficient and friendly service

Thank you for th3 fast and efficient and friendly service. Would definitely recommend *** to all

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TN
Tholakele N

1 reviews | Active since Oct 2016

14 Nov 2026, 13:24

Battery was drained, and they came out very quickly and efficiently to sort it out

Battery was drained, and they came out very quickly and efficiently to sort it out. Thank you for the speedy service. The consultant Musa checked up on me until it was all sorted. Excellent service

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SU
Sunnyboy U

1 reviews | Active since Nov 2026

14 Nov 2026, 13:18

First time claim ever since i join King Price, Wandile makes things very easy for me, he communic...

First time claim ever since i join King Price, Wandile makes things very easy for me, he communicated well to make sure all goes well.

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NJMU
Nompumelelo Johannah Maphisa User

1 reviews | Active since Nov 2026

14 Nov 2026, 12:15

Swift Response, and Top notch explanation from Wendy

Swift Response, and Top notch explanation from Wendy!! Plus they tried to make sure your premiums as reasonable as possible aswell as your access fee. Love these Guys👑👑

0
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