kickkit.co.za
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, kickkit.co.za is facing serious customer experience failures. Shoppers report ordering soccer jerseys and kits, including Orlando Pirates and Real Madrid shirts, then waiting one to two months well beyond the advertised six to nine day delivery window. Emails to support, live chat and phone attempts go unanswered, tracking numbers are never issued, and refund or cancellation requests are ignored. Several buyers received automated emails asking how they were enjoying purchases that never arrived, and birthday gifts were missed. Product range and site presentation attract the only faint praise.
TrustIndex
1.7
NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Based on recent customer reviews, kickkit.co.za is facing serious customer experience failures. Shoppers report ordering soccer jerseys and kits, including Orlando Pirates and Real Madrid shirts, then waiting one to two months well beyond the advertised six to nine day delivery window. Emails to support, live chat and phone attempts go unanswered, tracking numbers are never issued, and refund or cancellation requests are ignored. Several buyers received automated emails asking how they were enjoying purchases that never arrived, and birthday gifts were missed. Product range and site presentation attract the only faint praise.
kickkit.co.za has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 40 reviews in the last 12 months. Hellopeter has tracked kickkit.co.za across 63 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2026
I placed my order 14327 in 20 March ,nothing from kickkit
1 reviews | Active since Jun 2026
I placed my order 14327 in 20 March ,nothing from kickkit
1 reviews | Active since Apr 2026
Requestested to cancel a order 30 minutes after ordering 18 April 2026, I sent numerous cancelation emails up to date still no response. Zero customer service, they only respond to enquiries. At this point am thinking the cancellation is being ignored so they can front with the condition "a customized item is not eligible for return" while I've been canceling ever since I have ordered. There is not even a cancel oder option on their website which indicates they are not willing to entertain returns.
1 reviews | Active since Apr 2026
Requestested to cancel a order 30 minutes after ordering 18 April 2026, I sent numerous cancelation emails up to date still no response. Zero customer service, they only respond to enquiries. At this point am thinking the cancellation is being ignored so they can front with the condition "a customized item is not eligible for return" while I've been canceling ever since I have ordered. There is not even a cancel oder option on their website which indicates they are not willing to entertain returns.
1 reviews | Active since Jan 2020
I ordered a size Large 2025/26 Orlando Pirates Home Kit from Kick Kit on 02 Mar 2026 and the order was confirmed with order number #14175 by email received on 02 Mar 2026 @ 12H49. The confirmation email also stipulated a standard delivery to take 6 to 9 days. It has been 32 days to date and I still have not received my order. On 05 Mar 2026, I got an email from Henry Jones <***> stating that my order is being prepared to be shipped. That mail also stipulated that delivery timeline is 6 to 9 working days, not just days but working days. On 20 Mar 2026, I responded to the support email I got from Henry Jones asking for an update on my order and indicating it had been 15 working days by then without receiving my order whilst delivery was meant to be made within 6 to 9 working days. Since then, I got no response to date. Whenever I go online to track my order using order #14175, I get a message that reads "We were unable to retrieve tracking information for '14175'. Please try again later." I recommend NO ONE to buy from KICK KIT. NEVER!!!!
1 reviews | Active since Jan 2020
I ordered a size Large 2025/26 Orlando Pirates Home Kit from Kick Kit on 02 Mar 2026 and the order was confirmed with order number #14175 by email received on 02 Mar 2026 @ 12H49. The confirmation email also stipulated a standard delivery to take 6 to 9 days. It has been 32 days to date and I still have not received my order. On 05 Mar 2026, I got an email from Henry Jones <***> stating that my order is being prepared to be shipped. That mail also stipulated that delivery timeline is 6 to 9 working days, not just days but working days. On 20 Mar 2026, I responded to the support email I got from Henry Jones asking for an update on my order and indicating it had been 15 working days by then without receiving my order whilst delivery was meant to be made within 6 to 9 working days. Since then, I got no response to date. Whenever I go online to track my order using order #14175, I get a message that reads "We were unable to retrieve tracking information for '14175'. Please try again later." I recommend NO ONE to buy from KICK KIT. NEVER!!!!
1 reviews | Active since Mar 2026
I have purchased Soccer tops for my grandson on the 4 th of March 26, paid R 1598 + R 49 for insured delivery and up to date received nothing. I have emailed, phoned and did everything to contact them as I wanted to know what has happened to my order. No response, no delivery, no correspondence, no nothing!! Please people learn from my mistake and stay away from this company KickKit
1 reviews | Active since Mar 2026
I have purchased Soccer tops for my grandson on the 4 th of March 26, paid R 1598 + R 49 for insured delivery and up to date received nothing. I have emailed, phoned and did everything to contact them as I wanted to know what has happened to my order. No response, no delivery, no correspondence, no nothing!! Please people learn from my mistake and stay away from this company KickKit
