NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Kia Silverlakes
How is Kia Silverlakes rated on Hellopeter?
Hellopeter has tracked Kia Silverlakes across 47 reviews. Kia Silverlakes hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Kia Silverlakes? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
that I got from this dealership is out of this world 15 May I got a delivery of a demo
that I got from this dealership is out of this world 15 May I got a delivery of a demo Kia Pegas on the 3rd of July when it went for 15000km service it was noted that the car had defaults and some missing components 1,two tyres have cracks 2.two brake disks need attention/skimming 3.wiper are worn out 4.condesor hook need replacement 5. Bonnet black trim with clips missing I immediately brought it forward to the management which after that did not want to resolve the issue and they kept on saying the Salesman is the one who supposed to buy all those things which I do not understand as on how did it pass the 101 inspection and how is it a salesman fault ,they kept on taking me pillar to post with no resolution and more broken promises until I did lay formal complaint to Kia SA and their finding on 07/10/2026 without any proper explanation as at some point I was shown an internal invoice that the bonnet trim was installed on 25/06/2026 which doesn't make sense as the vehicle was with me, it raises a serious concern and need to be investigated by Kia South Africa along with MIOSA Kia resolution They acknowledge that some components were missing on the car ,which they did not want to account They are willing to replace the following only 1.bonnet trim with 6x clips 2.wipers 3. Condenser hook They are not willing to do the following and acknowledge 1. Skimming of brake disk 2.changinf of two tyres which are cracked Their reason being I drove the car for 15000km that is the reason why those two are in that condition, My question is how can a tyre only 2 of them get affected by the 15000km along with their brake disk and not the other 2? I am disputing this refusal of their finding as even from the beginning they did not want to account they tried to throw the salesman under the bus to say he is the one who supposed to and promised me that he will buy those things for me said by Used car sales manager Vusi Gule I am yet to receive their response on my *** Regards MR J Phahlamohlaka
1 reviews | Active since Oct 2026
that I got from this dealership is out of this world 15 May I got a delivery of a demo
that I got from this dealership is out of this world 15 May I got a delivery of a demo Kia Pegas on the 3rd of July when it went for 15000km service it was noted that the car had defaults and some missing components 1,two tyres have cracks 2.two brake disks need attention/skimming 3.wiper are worn out 4.condesor hook need replacement 5. Bonnet black trim with clips missing I immediately brought it forward to the management which after that did not want to resolve the issue and they kept on saying the Salesman is the one who supposed to buy all those things which I do not understand as on how did it pass the 101 inspection and how is it a salesman fault ,they kept on taking me pillar to post with no resolution and more broken promises until I did lay formal complaint to Kia SA and their finding on 07/10/2026 without any proper explanation as at some point I was shown an internal invoice that the bonnet trim was installed on 25/06/2026 which doesn't make sense as the vehicle was with me, it raises a serious concern and need to be investigated by Kia South Africa along with MIOSA Kia resolution They acknowledge that some components were missing on the car ,which they did not want to account They are willing to replace the following only 1.bonnet trim with 6x clips 2.wipers 3. Condenser hook They are not willing to do the following and acknowledge 1. Skimming of brake disk 2.changinf of two tyres which are cracked Their reason being I drove the car for 15000km that is the reason why those two are in that condition, My question is how can a tyre only 2 of them get affected by the 15000km along with their brake disk and not the other 2? I am disputing this refusal of their finding as even from the beginning they did not want to account they tried to throw the salesman under the bus to say he is the one who supposed to and promised me that he will buy those things for me said by Used car sales manager Vusi Gule I am yet to receive their response on my *** Regards MR J Phahlamohlaka
1 reviews | Active since Aug 2026
Disgusted
I have waited for my car for almost 3months now. Service is ridiculous. The manager on parts Analize Pienaar hangs-up the phone every time I call. I am loosing income and clients due to her unprofessional work ethnic. I wa informed that I would have the vehicle ready a month ago, but due to ordering the wrong parts. I am still waiting. The parts where delivered last week, just to be informed that they will start to work on the vehicle later today.
1 reviews | Active since Aug 2026
Disgusted
I have waited for my car for almost 3months now. Service is ridiculous. The manager on parts Analize Pienaar hangs-up the phone every time I call. I am loosing income and clients due to her unprofessional work ethnic. I wa informed that I would have the vehicle ready a month ago, but due to ordering the wrong parts. I am still waiting. The parts where delivered last week, just to be informed that they will start to work on the vehicle later today.
1 reviews | Active since Sept 2016
Bad service after signing for purchase
Yoh their service is best when they want you to come buy. After the purchase you will know their true colours. Mo more give you that assistance like the time you wanted a car. After signing the deal they are done with you. When u ask on things u don’t understand they no longer reply on their personal WhatsApp like they used to. I will never refer anyone.
1 reviews | Active since Sept 2016
Bad service after signing for purchase
Yoh their service is best when they want you to come buy. After the purchase you will know their true colours. Mo more give you that assistance like the time you wanted a car. After signing the deal they are done with you. When u ask on things u don’t understand they no longer reply on their personal WhatsApp like they used to. I will never refer anyone.
1 reviews | Active since Aug 2015
Kia Silverlakes
Outstanding Service from Mpho and Jaqi I would like to take a moment to express my sincere gratitude to Mpho and Jaqi for the exceptional service they provided. From start to finish, they were professional, friendly, and genuinely committed to helping us find a perfect car and installment. They kept us informed throughout the process, responded promptly to our queries, and went above and beyond to ensure everything was perfect. In a time when excellent customer service can be hard to find, Mpho and Jaqi truly stood out. Their dedication, patience, and willingness to assist made our experience a breeze. Thank you both for your outstanding support and assistance. Your efforts are sincerely appreciated and deserve recognition. Keep up the fantastic work!
1 reviews | Active since Aug 2015
Kia Silverlakes
Outstanding Service from Mpho and Jaqi I would like to take a moment to express my sincere gratitude to Mpho and Jaqi for the exceptional service they provided. From start to finish, they were professional, friendly, and genuinely committed to helping us find a perfect car and installment. They kept us informed throughout the process, responded promptly to our queries, and went above and beyond to ensure everything was perfect. In a time when excellent customer service can be hard to find, Mpho and Jaqi truly stood out. Their dedication, patience, and willingness to assist made our experience a breeze. Thank you both for your outstanding support and assistance. Your efforts are sincerely appreciated and deserve recognition. Keep up the fantastic work!
1 reviews | Active since Sept 2016
my recent experience with their service
my recent experience with their service. Before the purchase they provided excellent support and followed up promptly, but after the sale and completion of paperwork, the level of care and communication dropped significantly. I now feel neglected and dissatisfied, as I am the one having to chase for items and services that should have been provided as standard. This has left me with the impression that their interest ended once the transaction was finalised, and it has greatly affected my overall opinion of your business. I am really not happy nor satisfied.
1 reviews | Active since Sept 2016
my recent experience with their service
my recent experience with their service. Before the purchase they provided excellent support and followed up promptly, but after the sale and completion of paperwork, the level of care and communication dropped significantly. I now feel neglected and dissatisfied, as I am the one having to chase for items and services that should have been provided as standard. This has left me with the impression that their interest ended once the transaction was finalised, and it has greatly affected my overall opinion of your business. I am really not happy nor satisfied.