Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Jenny Internet presents a sharply divided picture. Many customers praise fast, stable wireless internet and warm, named frontline staff, particularly in Madadeni, Newcastle, PMB and Potchefstroom. A recurring theme among unhappy customers is prolonged downtime, tickets closed without resolution, missed technician appointments and billing that continues while the service does not work.
Top Strengths:
- •Network Reliability & Connection Quality: Satisfied customers consistently describe fast, stable wifi that holds up in rain and wind and covers the whole house. Detractors report weeks of downtime, speeds far below the paid line and constant 'connected, no internet' errors.
Replied to 100% of negative reviews
Reply time on negative reviews: 59h 27m
TrustIndex
6.9
Ranking
#9
in Fibre & Broadband
Reply Time
45h 1m
NPS Score
11
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 59h 27m
Nov '25 - Oct '26
Frequently Asked Questions About Jenny Internet
What do customers say about Jenny Internet?
Based on recent customer reviews, Jenny Internet presents a sharply divided picture. Many customers praise fast, stable wireless internet and warm, named frontline staff, particularly in Madadeni, Newcastle, PMB and Potchefstroom. A recurring theme among unhappy customers is prolonged downtime, tickets closed without resolution, missed technician appointments and billing that continues while the service does not work.
What is Jenny Internet's biggest strength?
Jenny Internet's biggest strength, according to Hellopeter's AI analysis, is Network Reliability & Connection Quality. Satisfied customers consistently describe fast, stable wifi that holds up in rain and wind and covers the whole house. Detractors report weeks of downtime, speeds far below the paid line and constant 'connected, no internet' errors.
What are the most common complaints about Jenny Internet?
The most common complaint about Jenny Internet, based on Hellopeter's AI analysis of recent customer reviews, is Installation, Activation & Setup. Some regions report installs completed within days and tidy, informative technicians. A recurring theme is technicians who never arrive on the promised date, relocation orders dragging for weeks and unrepaired damage after installation.
How does Jenny Internet compare to other Fibre & Broadband companies?
Jenny Internet scores 2.4 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (3.3); their weakest is Billing & Contracts (1.7). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Jenny Internet trustworthy?
Jenny Internet has a TrustIndex of 6.9 out of 10 on Hellopeter, based on 164 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 59 hours 27 min. Hellopeter has tracked Jenny Internet across 899 total reviews. How is the TrustIndex calculated? →
Recent reviews (164)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2019
Extremely disappointing service and service delivery Our Wi-Fi went down yesterday at around 17:00. We immediately reported the issue and
Extremely disappointing service and service delivery Our Wi-Fi went down yesterday at around 17:00. We immediately reported the issue and were informed that the tower was down and that a technician would be sent out to resolve the problem. We were given a *** and told that we would be contacted. It is now more than 12 hours later, and our internet is still down. We have called repeatedly for an update, but our calls have not been answered and nobody has contacted us as promised. We understand that technical issues can happen, but the lack of communication and follow-up is extremely disappointing. We pay for this service every month and expect a reasonable level of service delivery and customer support. Jenny Wi-Fi, this level of service is simply unacceptable.
1 reviews | Active since Nov 2019
Extremely disappointing service and service delivery Our Wi-Fi went down yesterday at around 17:00. We immediately reported the issue and
Extremely disappointing service and service delivery Our Wi-Fi went down yesterday at around 17:00. We immediately reported the issue and were informed that the tower was down and that a technician would be sent out to resolve the problem. We were given a *** and told that we would be contacted. It is now more than 12 hours later, and our internet is still down. We have called repeatedly for an update, but our calls have not been answered and nobody has contacted us as promised. We understand that technical issues can happen, but the lack of communication and follow-up is extremely disappointing. We pay for this service every month and expect a reasonable level of service delivery and customer support. Jenny Wi-Fi, this level of service is simply unacceptable.
1 reviews | Active since Sept 2026
6 Days Without Service and No Accountability
technicians are working on it" and "We are waiting for monitoring to give us an update." After 6 days, this is simply not an acceptable update. We have repeatedly tried to get clarity on what the actual problem is, what is being done to resolve it, and when I can realistically expect my service to be restored. Instead, I am being given the same generic response without any meaningful progress or proper explanation. I also specifically requested that a manager contact me. I was told the manager was in a "meeting" and would phone me back. That call never came. This is where my biggest frustration lies. Technical failures can happen with any service provider, but the way a company handles those failures says everything about its customer service. Six days without service should have resulted in proper escalation, proactive communication, management involvement and regular updates. Instead, I have had to continuously phone and chase for information myself. I am a paying customer. I should not have to repeatedly contact support just to hear that someone is "working on it" while nobody can provide an actual update, resolution time or take ownership of the matter. At this point I would like: • My service restored as a matter of urgency. • A clear explanation of what has caused a 6 day outage. • A realistic restoration timeframe. • A manager to actually contact me as requested. • An explanation of why there has been such poor communication throughout this outage. • The appropriate credit for the period during which I have been without the service I am paying for. Six days without service is bad enough. Six days without proper communication, escalation or management taking ownership makes the situation significantly worse. I sincerely hope someone at management level sees this review and takes responsibility for getting this resolved.
1 reviews | Active since Sept 2026
6 Days Without Service and No Accountability
technicians are working on it" and "We are waiting for monitoring to give us an update." After 6 days, this is simply not an acceptable update. We have repeatedly tried to get clarity on what the actual problem is, what is being done to resolve it, and when I can realistically expect my service to be restored. Instead, I am being given the same generic response without any meaningful progress or proper explanation. I also specifically requested that a manager contact me. I was told the manager was in a "meeting" and would phone me back. That call never came. This is where my biggest frustration lies. Technical failures can happen with any service provider, but the way a company handles those failures says everything about its customer service. Six days without service should have resulted in proper escalation, proactive communication, management involvement and regular updates. Instead, I have had to continuously phone and chase for information myself. I am a paying customer. I should not have to repeatedly contact support just to hear that someone is "working on it" while nobody can provide an actual update, resolution time or take ownership of the matter. At this point I would like: • My service restored as a matter of urgency. • A clear explanation of what has caused a 6 day outage. • A realistic restoration timeframe. • A manager to actually contact me as requested. • An explanation of why there has been such poor communication throughout this outage. • The appropriate credit for the period during which I have been without the service I am paying for. Six days without service is bad enough. Six days without proper communication, escalation or management taking ownership makes the situation significantly worse. I sincerely hope someone at management level sees this review and takes responsibility for getting this resolved.
1 reviews | Active since Sept 2026
Poor service
I have been struggling with my Wi-Fi since 5 July 2026, and it still isn't working. There is a signal for five minutes, then it cuts out for another few minutes, and it just keeps going on like that. And when it is actually connected, the internet is very slow. They put me on a faster line, but there has been no improvement. There hasn't been a single day since that date when I’ve had uninterrupted Wi-Fi. I would not recommend them at all.
1 reviews | Active since Sept 2026
Poor service
I have been struggling with my Wi-Fi since 5 July 2026, and it still isn't working. There is a signal for five minutes, then it cuts out for another few minutes, and it just keeps going on like that. And when it is actually connected, the internet is very slow. They put me on a faster line, but there has been no improvement. There hasn't been a single day since that date when I’ve had uninterrupted Wi-Fi. I would not recommend them at all.
1 reviews | Active since Aug 2023
Service gone bad!!
Something is really wrong there, been a client since 2018 but suddenly you go a week without wifi, - The connection is *still offline* - No active PPPoE session is showing - There were *45 Lost-Carrier disconnects in the last 48 hours* - The technical ticket ***** and callout ***** are still marked *callout-pending* - There is still *no confirmed visit time or restoration ETA* Yet monthly payment is in done in arrears but no refund for days without service.... extremely unacceptable!!
1 reviews | Active since Aug 2023
Service gone bad!!
Something is really wrong there, been a client since 2018 but suddenly you go a week without wifi, - The connection is *still offline* - No active PPPoE session is showing - There were *45 Lost-Carrier disconnects in the last 48 hours* - The technical ticket ***** and callout ***** are still marked *callout-pending* - There is still *no confirmed visit time or restoration ETA* Yet monthly payment is in done in arrears but no refund for days without service.... extremely unacceptable!!
1 reviews | Active since Sept 2026
My business is runni...
My business is running well I do not have any problems ss yet
1 reviews | Active since Sept 2026
My business is runni...
My business is running well I do not have any problems ss yet
1 reviews | Active since Apr 2025
I was assisted by a lady named Siphesihle from billing she was so patient with me
I was assisted by a lady named Siphesihle from billing she was so patient with me. Keep up the good work
1 reviews | Active since Apr 2025
I was assisted by a lady named Siphesihle from billing she was so patient with me
I was assisted by a lady named Siphesihle from billing she was so patient with me. Keep up the good work
1 reviews | Active since Nov 2021
Best service the sales department helped me a lot
Best service the sales department helped me a lot. They know how to work with billing
1 reviews | Active since Nov 2021
Best service the sales department helped me a lot
Best service the sales department helped me a lot. They know how to work with billing