NPS Score
-100
Recommended: Unlikely
Feb '26 - Sep '26
Frequently Asked Questions About iStore Tygervalley
How is iStore Tygervalley rated on Hellopeter?
Hellopeter has tracked iStore Tygervalley across 4 reviews. iStore Tygervalley hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used iStore Tygervalley? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2015
Istore Tyger valley iPhone 16 Lense protector
I purchased a lens protector from your Istore on 14 August. The lens protector came off, so I returned to the store to have the issue resolved. I was told that I should have returned it within 7 days. However, according to my receipt, the return period is 30 days. I am therefore still within the stated 30-day period. I would appreciate it if you could please honour the return/exchange policy stated on my receipt and assist me with replacing the faulty lens protector.
1 reviews | Active since Aug 2015
Istore Tyger valley iPhone 16 Lense protector
I purchased a lens protector from your Istore on 14 August. The lens protector came off, so I returned to the store to have the issue resolved. I was told that I should have returned it within 7 days. However, according to my receipt, the return period is 30 days. I am therefore still within the stated 30-day period. I would appreciate it if you could please honour the return/exchange policy stated on my receipt and assist me with replacing the faulty lens protector.
1 reviews | Active since Nov 2022
Terrible service iStore tygervalley
I'm writing to provide feedback about a disappointing experience at your Tygervalley iStore branch. My uncle took me to the store to purchase the new iWatch, which was the only reason we remained despite the poor service. Upon entering, the atmosphere felt unwelcoming. Staff members appeared to be avoiding customers. One employee with curly hair was unable to assist us as she was engaged in a personal conversation with a colleague, and no Apple products were being discussed. After a lengthy wait and repeated requests for assistance, another staff member eventually helped us, but did so reluctantly and with an attitude that suggested she was doing us a favor. We proceeded with the purchase solely because I wanted the watch. However, based on this experience, we will not be returning to the Tygervalley iStore and feel compelled to share our experience with others. I would strongly recommend that staff receive additional training in customer service and interpersonal skills to ensure all customers are treated with respect and professionalism, regardless of personal opinions or biases. I trust you will address this matter appropriately.
1 reviews | Active since Nov 2022
Terrible service iStore tygervalley
I'm writing to provide feedback about a disappointing experience at your Tygervalley iStore branch. My uncle took me to the store to purchase the new iWatch, which was the only reason we remained despite the poor service. Upon entering, the atmosphere felt unwelcoming. Staff members appeared to be avoiding customers. One employee with curly hair was unable to assist us as she was engaged in a personal conversation with a colleague, and no Apple products were being discussed. After a lengthy wait and repeated requests for assistance, another staff member eventually helped us, but did so reluctantly and with an attitude that suggested she was doing us a favor. We proceeded with the purchase solely because I wanted the watch. However, based on this experience, we will not be returning to the Tygervalley iStore and feel compelled to share our experience with others. I would strongly recommend that staff receive additional training in customer service and interpersonal skills to ensure all customers are treated with respect and professionalism, regardless of personal opinions or biases. I trust you will address this matter appropriately.
1 reviews | Active since Apr 2026
Unfair Practice
I ordered a MacBook Pro 15 from iStore and never received it. They was supposed to come and deliver it today but they didn't even phone me and tell me that they are not come and deliver it today because they don't have any stock anymore. So I canceled everything and they tell me now I must wait two weeks before I can receive the refund from iStore.
1 reviews | Active since Apr 2026
Unfair Practice
I ordered a MacBook Pro 15 from iStore and never received it. They was supposed to come and deliver it today but they didn't even phone me and tell me that they are not come and deliver it today because they don't have any stock anymore. So I canceled everything and they tell me now I must wait two weeks before I can receive the refund from iStore.
1 reviews | Active since Jun 2012
Faulty Charging Cable
Complaint Regarding Faulty Charging Cable – Purchased 17 January 2026 Dear Store Manager, I am writing to formally raise a concern regarding a 2m charging cable purchased from your store on 17 January 2026 for R799.99. In December 2025, I also purchased a charging block from the same store. By mid-February 2026, the cable stopped charging my phone. When I returned to the store, I was informed by a consultant that the damage was due to negligence and that the item would not be replaced under warranty. I am concerned about this conclusion, as the cable was used under normal conditions. I do not understand how a premium cable at this price point would fail within approximately one month of standard use. I rely heavily on my phone for work purposes and cannot afford unexpected downtime due to product failure. I would appreciate a clear explanation as to how negligence was determined and request that this matter be reassessed. As a loyal customer who also purchased the charging block from your store, I trust that this issue can be resolved fairly and in line with consumer protection guidelines. I look forward to your prompt response.
1 reviews | Active since Jun 2012
Faulty Charging Cable
Complaint Regarding Faulty Charging Cable – Purchased 17 January 2026 Dear Store Manager, I am writing to formally raise a concern regarding a 2m charging cable purchased from your store on 17 January 2026 for R799.99. In December 2025, I also purchased a charging block from the same store. By mid-February 2026, the cable stopped charging my phone. When I returned to the store, I was informed by a consultant that the damage was due to negligence and that the item would not be replaced under warranty. I am concerned about this conclusion, as the cable was used under normal conditions. I do not understand how a premium cable at this price point would fail within approximately one month of standard use. I rely heavily on my phone for work purposes and cannot afford unexpected downtime due to product failure. I would appreciate a clear explanation as to how negligence was determined and request that this matter be reassessed. As a loyal customer who also purchased the charging block from your store, I trust that this issue can be resolved fairly and in line with consumer protection guidelines. I look forward to your prompt response.