Based on recent customer reviews, Intercare draws praise for its clinicians while attracting heavy criticism for administration. Patients commend doctors and dentists such as Dr Weber, Dr Deetlefs, Dr Jooste and Dr Snyman, plus welcoming reception teams at Glenfair, Woodhill and Wonderboom. However, most feedback centres on billing accuracy, unclear dental quotes, medical aid claims submitted incorrectly, unanswered emails from head office accounts, and accounts handed to attorneys with adverse credit listings while still in dispute. Portal and online booking failures, plus dismissive practice managers, compound patient frustration.
Replied to 34% of negative reviews
Reply time on negative reviews: 72h 49m
TrustIndex
2.6
Reply Time
183h 33m
NPS Score
-72
Recommended: Unlikely
Replied to 34% of negative reviews
Reply time on negative reviews: 72h 49m
Dec '25 - Nov '26
Frequently Asked Questions About Intercare
What do customers say about Intercare?
Based on recent customer reviews, Intercare draws praise for its clinicians while attracting heavy criticism for administration. Patients commend doctors and dentists such as Dr Weber, Dr Deetlefs, Dr Jooste and Dr Snyman, plus welcoming reception teams at Glenfair, Woodhill and Wonderboom. However, most feedback centres on billing accuracy, unclear dental quotes, medical aid claims submitted incorrectly, unanswered emails from head office accounts, and accounts handed to attorneys with adverse credit listings while still in dispute. Portal and online booking failures, plus dismissive practice managers, compound patient frustration.
Is Intercare trustworthy?
Intercare has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 40 reviews in the last 12 months. They reply to 34% of negative reviews, typically within 72 hours 49 min. Hellopeter has tracked Intercare across 422 total reviews. How is the TrustIndex calculated? →
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2024
Horrific Experience!!!
Intercare Glen Marais has been our "House Doctor" Institute for a long time, our go to Institute for any Medical Care. On 7 November 2026, our son went Iceskating at Festival Mall with his cousins and someone caused him to slip and fall. He hit his eye open on the ice around 15:00 and the Medical Person at the Ice Rink cleaned him up and bandaged him for further Medical procedures. We rushed to get him and made it to Intercare at around 15:30. Their closing time is 16:00 so we thought we made it in time. When we got inside, we found the receptionist behind the counter and explained what happened, that we have an emergency and our son needs stitches as we were informed by the Medical Person at the Ice Rink. The Receptionist, with some attitude, told us that they cant help us as they are closing soon, I can come back the next day. When I told her again that its an emergency and he needs stitches, she told me that there is only one doctor on duty and he already has a patient. It cost us to take our son to the nearest Private Hospital and pay thousands of rands just to get 5 stitches. I am completely dissapointed in Intercare and will not return to them ever again and our friends going there too also said that they had bad experience with Intercare and their Receptionists with bad attitudes too and will not return. We will seek a new House Doctor on Monday. I will never recommend Intercare to anyone again
1 reviews | Active since Nov 2024
Horrific Experience!!!
Intercare Glen Marais has been our "House Doctor" Institute for a long time, our go to Institute for any Medical Care. On 7 November 2026, our son went Iceskating at Festival Mall with his cousins and someone caused him to slip and fall. He hit his eye open on the ice around 15:00 and the Medical Person at the Ice Rink cleaned him up and bandaged him for further Medical procedures. We rushed to get him and made it to Intercare at around 15:30. Their closing time is 16:00 so we thought we made it in time. When we got inside, we found the receptionist behind the counter and explained what happened, that we have an emergency and our son needs stitches as we were informed by the Medical Person at the Ice Rink. The Receptionist, with some attitude, told us that they cant help us as they are closing soon, I can come back the next day. When I told her again that its an emergency and he needs stitches, she told me that there is only one doctor on duty and he already has a patient. It cost us to take our son to the nearest Private Hospital and pay thousands of rands just to get 5 stitches. I am completely dissapointed in Intercare and will not return to them ever again and our friends going there too also said that they had bad experience with Intercare and their Receptionists with bad attitudes too and will not return. We will seek a new House Doctor on Monday. I will never recommend Intercare to anyone again
1 reviews | Active since Jan 2014
Great doctors but lazy, disfunctional system around it
Their online booking system for (at least) Intercare Sandton doesn't work. You book a slot, it tells you it's not available afterwards. Then you call, and tons of slots are available. IT HAS BEEN LIKE THIS FOR THREE YEARS!
1 reviews | Active since Jan 2014
Great doctors but lazy, disfunctional system around it
Their online booking system for (at least) Intercare Sandton doesn't work. You book a slot, it tells you it's not available afterwards. Then you call, and tons of slots are available. IT HAS BEEN LIKE THIS FOR THREE YEARS!
1 reviews | Active since Apr 2016
Intercare Debt management
We've been patients of Intercare since I was 16. I'm 43 now. We've easily spent R1m in costs, if not more over the years. My daughter had to go to theater for dental work, and the medical aid only partially covered the cost and we advised the practice we are actively disputing this with the medical aid and if we can please arrange to pay the amount in installments while we sort it out. It was categorically denied and we were advised to take out a loan. A LOAN! Fast-forward and we get a notice from *** (previously ***) with an R3000k+ inflated account and blatantly ******* debt collection practices. Again, a blatantly NO to any payment arrangement. We paid the outstanding capital amount in full, directly to the practice in September 2026 and we are STILL receiving threats of summons and asset attachment in November. As much as we LOVE the Drs of Intecare, we will be taking our famiky medical care somewhere else moving forward.
1 reviews | Active since Apr 2016
Intercare Debt management
We've been patients of Intercare since I was 16. I'm 43 now. We've easily spent R1m in costs, if not more over the years. My daughter had to go to theater for dental work, and the medical aid only partially covered the cost and we advised the practice we are actively disputing this with the medical aid and if we can please arrange to pay the amount in installments while we sort it out. It was categorically denied and we were advised to take out a loan. A LOAN! Fast-forward and we get a notice from *** (previously ***) with an R3000k+ inflated account and blatantly ******* debt collection practices. Again, a blatantly NO to any payment arrangement. We paid the outstanding capital amount in full, directly to the practice in September 2026 and we are STILL receiving threats of summons and asset attachment in November. As much as we LOVE the Drs of Intecare, we will be taking our famiky medical care somewhere else moving forward.
1 reviews | Active since Nov 2023
Dr Mohale in intercre *** gave the most arrogant service I ever received.
I went to intercare in *** to seek medical care I was assign to Dr Mohale because she was the available Dr at the time. She was very dismissal and arrogant, she made me feel inferior to her in the way she was answering questions that I need clarity on. Even when I greeted her when I entered her consultation room is as if I'm bothering her. Dr Mohale this is earth madam never look down on people.
1 reviews | Active since Nov 2023
Dr Mohale in intercre *** gave the most arrogant service I ever received.
I went to intercare in *** to seek medical care I was assign to Dr Mohale because she was the available Dr at the time. She was very dismissal and arrogant, she made me feel inferior to her in the way she was answering questions that I need clarity on. Even when I greeted her when I entered her consultation room is as if I'm bothering her. Dr Mohale this is earth madam never look down on people.
1 reviews | Active since Oct 2026
I visited Intercare Glen Marais on 26 September 2026 and informed reception that I have my own medical aid. I
I am writing to formally complain about the way my consultation and refund have been handled following my visit to Intercare Glen Marais in Kempton Park on Saturday, 26 September 2026. When I arrived for my consultation, I informed the person at the front desk that I am no longer on my father's medical aid and that I now have my own medical aid. I specifically asked for my medical aid details to be changed on your system. Despite this, I was still asked to pay R600 for the consultation. Afterwards, I contacted my medical aid, and they confirmed that the consultation should be covered by my medical aid. I was advised that Intercare needed to submit the consultation claim to my medical aid and that I would then be entitled to a refund of the R600 that I had already paid. Intercare subsequently sent me the necessary documents to complete and sign for the refund. I completed everything and sent the requested documents back. It is now Thursday, 1 October 2026, and I have still not received my refund. What is particularly frustrating is that I have been informed that Intercare has already submitted the claim to my medical aid, yet my R600 has still not been refunded. I am extremely unhappy with how this matter has been handled. It should not take this long to refund a patient when the necessary documentation has already been completed and returned. It is very disappointing that payment can be taken from a patient immediaIntercare Glen Marais
1 reviews | Active since Oct 2026
I visited Intercare Glen Marais on 26 September 2026 and informed reception that I have my own medical aid. I
I am writing to formally complain about the way my consultation and refund have been handled following my visit to Intercare Glen Marais in Kempton Park on Saturday, 26 September 2026. When I arrived for my consultation, I informed the person at the front desk that I am no longer on my father's medical aid and that I now have my own medical aid. I specifically asked for my medical aid details to be changed on your system. Despite this, I was still asked to pay R600 for the consultation. Afterwards, I contacted my medical aid, and they confirmed that the consultation should be covered by my medical aid. I was advised that Intercare needed to submit the consultation claim to my medical aid and that I would then be entitled to a refund of the R600 that I had already paid. Intercare subsequently sent me the necessary documents to complete and sign for the refund. I completed everything and sent the requested documents back. It is now Thursday, 1 October 2026, and I have still not received my refund. What is particularly frustrating is that I have been informed that Intercare has already submitted the claim to my medical aid, yet my R600 has still not been refunded. I am extremely unhappy with how this matter has been handled. It should not take this long to refund a patient when the necessary documentation has already been completed and returned. It is very disappointing that payment can be taken from a patient immediaIntercare Glen Marais
1 reviews | Active since Jun 2020
Intercare Southdowns
I’ve been using this facility for many years and the Staff are exceptionally professional, hence I was surprised today to get a Nasty attitude & downright rude attitude from one of the receptionist with overgrown Cornrows. Its your Job to educate Patients how your Process works, not give a Cheeky or a straatmate response when being asked what’s needed for assistance. What do you think this is ? do you think this is ShopRite Cashiers Till point or what ?
1 reviews | Active since Jun 2020
Intercare Southdowns
I’ve been using this facility for many years and the Staff are exceptionally professional, hence I was surprised today to get a Nasty attitude & downright rude attitude from one of the receptionist with overgrown Cornrows. Its your Job to educate Patients how your Process works, not give a Cheeky or a straatmate response when being asked what’s needed for assistance. What do you think this is ? do you think this is ShopRite Cashiers Till point or what ?
1 reviews | Active since Jun 2017
10/10 no notes!
Last week I went to Intercare Fourways, for a consultation and that was the best service I have ever received from medical professionals. Dr G Mojake is so intelligent, so warm and immediately put me at ease. She was so thorough I felt like this doctor really genuinely wants the best for me. The nurses were very knowledgeable and attentive, and the facility itself is beautiful, clean and a lovely environment. I 10/10 would recommend.
1 reviews | Active since Jun 2017
10/10 no notes!
Last week I went to Intercare Fourways, for a consultation and that was the best service I have ever received from medical professionals. Dr G Mojake is so intelligent, so warm and immediately put me at ease. She was so thorough I felt like this doctor really genuinely wants the best for me. The nurses were very knowledgeable and attentive, and the facility itself is beautiful, clean and a lovely environment. I 10/10 would recommend.