Based on recent customer reviews, Intercare draws praise for its clinicians while attracting heavy criticism for administration. Patients commend doctors and dentists such as Dr Weber, Dr Deetlefs, Dr Jooste and Dr Snyman, plus welcoming reception teams at Glenfair, Woodhill and Wonderboom. However, most feedback centres on billing accuracy, unclear dental quotes, medical aid claims submitted incorrectly, unanswered emails from head office accounts, and accounts handed to attorneys with adverse credit listings while still in dispute. Portal and online booking failures, plus dismissive practice managers, compound patient frustration.
Replied to 48% of negative reviews
Reply time on negative reviews: 63h 28m
TrustIndex
3.1
Ranking
#35
in Health & Medical
Reply Time
141h 26m
NPS Score
-53
Recommended: Unlikely
Replied to 48% of negative reviews
Reply time on negative reviews: 63h 28m
Oct '25 - Sep '26
Frequently Asked Questions About Intercare
What do customers say about Intercare?
Based on recent customer reviews, Intercare draws praise for its clinicians while attracting heavy criticism for administration. Patients commend doctors and dentists such as Dr Weber, Dr Deetlefs, Dr Jooste and Dr Snyman, plus welcoming reception teams at Glenfair, Woodhill and Wonderboom. However, most feedback centres on billing accuracy, unclear dental quotes, medical aid claims submitted incorrectly, unanswered emails from head office accounts, and accounts handed to attorneys with adverse credit listings while still in dispute. Portal and online booking failures, plus dismissive practice managers, compound patient frustration.
Is Intercare trustworthy?
Intercare has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 41 reviews in the last 12 months. They reply to 48% of negative reviews, typically within 63 hours 28 min. Hellopeter has tracked Intercare across 416 total reviews. How is the TrustIndex calculated? →
Recent reviews (41)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2020
Intercare Southdowns
I’ve been using this facility for many years and the Staff are exceptionally professional, hence I was surprised today to get a Nasty attitude & downright rude attitude from one of the receptionist with overgrown Cornrows. Its your Job to educate Patients how your Process works, not give a Cheeky or a straatmate response when being asked what’s needed for assistance. What do you think this is ? do you think this is ShopRite Cashiers Till point or what ?
1 reviews | Active since Jun 2020
Intercare Southdowns
I’ve been using this facility for many years and the Staff are exceptionally professional, hence I was surprised today to get a Nasty attitude & downright rude attitude from one of the receptionist with overgrown Cornrows. Its your Job to educate Patients how your Process works, not give a Cheeky or a straatmate response when being asked what’s needed for assistance. What do you think this is ? do you think this is ShopRite Cashiers Till point or what ?
1 reviews | Active since Jun 2017
10/10 no notes!
Last week I went to Intercare Fourways, for a consultation and that was the best service I have ever received from medical professionals. Dr G Mojake is so intelligent, so warm and immediately put me at ease. She was so thorough I felt like this doctor really genuinely wants the best for me. The nurses were very knowledgeable and attentive, and the facility itself is beautiful, clean and a lovely environment. I 10/10 would recommend.
1 reviews | Active since Jun 2017
10/10 no notes!
Last week I went to Intercare Fourways, for a consultation and that was the best service I have ever received from medical professionals. Dr G Mojake is so intelligent, so warm and immediately put me at ease. She was so thorough I felt like this doctor really genuinely wants the best for me. The nurses were very knowledgeable and attentive, and the facility itself is beautiful, clean and a lovely environment. I 10/10 would recommend.
1 reviews | Active since Feb 2013
Six Months Later and I'm Still Being Told to "Just Register"
I have been trying to gain access to my account for more than six months and the issue remains unresolved. The response from IT has consistently been that I need to register. Unfortunately, that would be great advice if the system actually allowed me to register. When I try to log in, I am told that my email address is not registered. When I try to register, I am told that my ID number and email address are already registered. So the system says I'm not registered, but also says I'm already registered. Despite repeatedly explaining this contradiction and providing proof, I continue to be told to register, which is impossible because the system won't let me complete the process. The most disappointing part is not the technical problem itself. Technical issues happen. The problem is that after six months, nobody appears to have properly investigated why I am unable to register in the first place. I am simply asking for someone to look at my account, understand the issue being reported, and resolve it instead of directing me back to a process that has never worked. At this point, my frustration is with the lack of resolution, not the existence of the technical issue.
1 reviews | Active since Feb 2013
Six Months Later and I'm Still Being Told to "Just Register"
I have been trying to gain access to my account for more than six months and the issue remains unresolved. The response from IT has consistently been that I need to register. Unfortunately, that would be great advice if the system actually allowed me to register. When I try to log in, I am told that my email address is not registered. When I try to register, I am told that my ID number and email address are already registered. So the system says I'm not registered, but also says I'm already registered. Despite repeatedly explaining this contradiction and providing proof, I continue to be told to register, which is impossible because the system won't let me complete the process. The most disappointing part is not the technical problem itself. Technical issues happen. The problem is that after six months, nobody appears to have properly investigated why I am unable to register in the first place. I am simply asking for someone to look at my account, understand the issue being reported, and resolve it instead of directing me back to a process that has never worked. At this point, my frustration is with the lack of resolution, not the existence of the technical issue.
1 reviews | Active since Aug 2025
terrible experience
One of the worst service experiences I have had in my life. I went for a dental appointment to Dr J Hartshorne at Intercare Tyger Valley, because I only wanted my two front teeth fixed. This after i sent a request for a quote to have a crown fitted. Dr Hartshorne rep**** via email with some estimates and based on this, I decides to make use of his services. When I went for my appointment, Dr Hartshorne checked my mouth out, took some imprints, and told me that he will send me a quote for the work that needs to be done on my teeth. For this appointment I was charged more than the estimate via previous email. I received a quote from Dr Hartshorne's office in the region of R71000-00, whereby I contacted them and said that I do not have this kind of money, and that I am only interested in fixing my two front teeth. They then sent me a quote (X 3) for an amount of R11000-00, which I was happy with, and notified them via email of this. Another 1 hour appointment was made, and upon my arrival, it pans out that they weren't ready for me, and after about 10 minutes with Dr Hartshorne, where he explained to me what is to be done for the fixing of my two front teeth. I agreed and another one hour appointment was made for the following week. A day before my appointment, I received an invoice from FK Dental, with a warning that I need to pay them R9000-00 before my stuff (Whatever it is) will be delivered to Dr Hartshorne. Now this is the same procedure, that Dr Harthorne quoted me R5000-00 for. Never received any notification or actual quote from FK Dental. Never dealt with them, only with Dr Hartshorne. Very upset i Contacted FK Dental and relayed to them that I will not pay the R9000-00, but only the R5000-00 as was quoted for by DR Hartshorne. I also contacted the practice of Dr Hartshorne and explained the whole issue to them, and must admit that some harsh words were used by myself. The practice contacted me and told me that they only sent me an estimate, however, the 3 quotes they sent me, the cover letter clearly states that it was a quote. If it was an estimate, surely they should have sent an official quote then for me to approve. After I told them in no uncertain terms that I am not happy, I received an email from Dr Hartshorne, saying that they manage to make a deal with the dental laboratory, and it will only cost R2 800-00 for there work, but in the same letter, he says that I broke the dentist - patient trust (Not sure how), and that I should go to another dentist. I then send him a mail of apology for my language and conduct, and paid the Dental lab there fee, and asked Dr Hartshorne when can I come in to finish the procedure. I was ignored, and I made 3 calls in one day, leaving my nr and requested that Dr Hartshorne phone's me back. I never did, but sent me mail late afternoon that he has now spoken to the Lab tech, and they came to the conclusion that the procedure of which I paid the lab's portion already, is not the right procedure, and I must go and see a specialist. Thus, am am out of pocket for my first consultation, paying the lab, and then told, sorry, we cant, or wont help you. I am going to consult with an attorney, and expose this level of unprofessionalism in every way I can, to prevent this from happening with some other client. Dr Hartshorne's practice is part of the Intercare group - Tyger Valley, of whom will be the first to know about what kind of partnership they run with them.
1 reviews | Active since Aug 2025
terrible experience
One of the worst service experiences I have had in my life. I went for a dental appointment to Dr J Hartshorne at Intercare Tyger Valley, because I only wanted my two front teeth fixed. This after i sent a request for a quote to have a crown fitted. Dr Hartshorne rep**** via email with some estimates and based on this, I decides to make use of his services. When I went for my appointment, Dr Hartshorne checked my mouth out, took some imprints, and told me that he will send me a quote for the work that needs to be done on my teeth. For this appointment I was charged more than the estimate via previous email. I received a quote from Dr Hartshorne's office in the region of R71000-00, whereby I contacted them and said that I do not have this kind of money, and that I am only interested in fixing my two front teeth. They then sent me a quote (X 3) for an amount of R11000-00, which I was happy with, and notified them via email of this. Another 1 hour appointment was made, and upon my arrival, it pans out that they weren't ready for me, and after about 10 minutes with Dr Hartshorne, where he explained to me what is to be done for the fixing of my two front teeth. I agreed and another one hour appointment was made for the following week. A day before my appointment, I received an invoice from FK Dental, with a warning that I need to pay them R9000-00 before my stuff (Whatever it is) will be delivered to Dr Hartshorne. Now this is the same procedure, that Dr Harthorne quoted me R5000-00 for. Never received any notification or actual quote from FK Dental. Never dealt with them, only with Dr Hartshorne. Very upset i Contacted FK Dental and relayed to them that I will not pay the R9000-00, but only the R5000-00 as was quoted for by DR Hartshorne. I also contacted the practice of Dr Hartshorne and explained the whole issue to them, and must admit that some harsh words were used by myself. The practice contacted me and told me that they only sent me an estimate, however, the 3 quotes they sent me, the cover letter clearly states that it was a quote. If it was an estimate, surely they should have sent an official quote then for me to approve. After I told them in no uncertain terms that I am not happy, I received an email from Dr Hartshorne, saying that they manage to make a deal with the dental laboratory, and it will only cost R2 800-00 for there work, but in the same letter, he says that I broke the dentist - patient trust (Not sure how), and that I should go to another dentist. I then send him a mail of apology for my language and conduct, and paid the Dental lab there fee, and asked Dr Hartshorne when can I come in to finish the procedure. I was ignored, and I made 3 calls in one day, leaving my nr and requested that Dr Hartshorne phone's me back. I never did, but sent me mail late afternoon that he has now spoken to the Lab tech, and they came to the conclusion that the procedure of which I paid the lab's portion already, is not the right procedure, and I must go and see a specialist. Thus, am am out of pocket for my first consultation, paying the lab, and then told, sorry, we cant, or wont help you. I am going to consult with an attorney, and expose this level of unprofessionalism in every way I can, to prevent this from happening with some other client. Dr Hartshorne's practice is part of the Intercare group - Tyger Valley, of whom will be the first to know about what kind of partnership they run with them.
1 reviews | Active since May 2025
Unprofessional conduct and request for refund
Formal complaint Intercare Tramshed Intercare management Im writing to formally lodge a complaint regarding treatment I received at Intercare Tramshed over and above unresolved payments issues during my orthodontic appointment with Dr Ditodi on 7th August 2026, as well as the ongoing concerns I have regarding lack of communication from practice manager Bongiwe. Upon arriving for my appointment, I was approximately 10 minutes late. When I entered the practice I found two reception staff, Dr Ditodi's dental assistant, and practice/accounts manager Bongiwe present and standing at reception. I greeted everyone at once in the reception area. The reception staff and dental assistant greeted me back but practice manager fid not respond. As I urgently needed to use bathroom, I proceeded towards the consulting room after receiving a clear indication from the dental assistant that Dr Ditodi was waiting for me. While doing so practice manager called me back in what considered to be disrespectful and confrontational manner in which I was addressed. The practice manager raised her hand, her tone was very aggressive and remarks including that I should not "walk around like I own the practice " and that I should syt down and wait to be called. This occurred in front of patients and staff members and was humiliating and deeply disrespectful. The situation escalated into altercation because I felt that I was being unfairly targeted and spoken to without basic respect and professionalism. I reminded her that I expected to be treated with dignity, especially in a Healthcare environment where patients should feel safe and respected Instructions With previous accounts manager he treated patients with respect, I acknowledge with previous manager I wasn't consistent with payment but he will call me privately in the room not publicly stay here you owe us where is patients privacy there. Absolutely Bongiwe has none. Instructions I received were contradictory and confusing. The dental assistant repeatedly stated that the doctor was waiting for me, yet Practice Manager instructed dental assistant to" sit down or get ready preparing whatever she can do I must wait" ultimately Dr Ditodi personally came to reception area to call me for my consultation. At that time most doctors and patients were by corridors and she didn't even care she was shaking her head disrespectful so. I also had to stand for myself using same tone she as hers . Another issue arose which till today from last year 9th July over a year no action and no feedback from Intercare. Issue of payment while I was at reception I was told that I needed to pay before treatment as I owe R1200, which R100 was shortfall of last month.Ever since I started with Dr Ditodi I pay R1100 for every visit which occurs every month(To remind you I paid R24,000 with previous Doctor Motladi which was to cover full treatment as per my original contract) However Intercare made me to pay their new Dr Ditodi as if I don't pay they will refuse to see me as its always mentioned during their calls a day before appointment "If you don't pay don't come, should you Dr Ditodi won't see you" in actual fact I don't owe Intercare a cent they in fact owe me . My difficulties currently surrounding my orthodontic treatment stem from Intercare decisions due to resignation of previous doctor and appointment of new doctor not from any actions on my part as a patient. I wonder how many are we going through this? I'm being victimized due to writing to Hello Peter. The delays of months after previous Dr left and changes have negatively affected my dental condition, resulting in setbacks, discomfort, infections and a bit of decay between some teeth. In addition, I wish to raise my concerns regarding previous communication with Bongiwe on last complaints concerning my treatment funding. On 9 July 2025, following a complaint listed through Hello Peter, I received a response indicating that Intercare would only cover two to three additional months of treatment because it had allegedly been confirmed that this was all that remaind. I disputed that and requested zero balance statement. I can confirm I am currently still seeing doctor and paying/billed R1100 every month/visit. On 1st July, I sent a further email requesting that Intercare consult directly to Dr Ditodi regarding the actual status of my treatment, as I believe the information provided was in accurate. To date no response and no resolution has been provided. Despite suggestions that my treatment was nearing completion, I continued to require monthly orthodontic appointments. The only appointment I missed was due to financial difficulties that I believe were worsened by this ongoing dispute. During my appointment on 7th August 2026, the practice manager stated that I could write as many complaints to Hello Peter as I wished because the complaints comes directly to her and she will decide whether to respond or not. It's evident she decided she won't respond. My complaints are just an email, its money which was not supposed to, financial setbacks, funds meant for my household every month Im R1100 short of my personal financial obligations. I found her statement inappropriate, dismissi, and inconsistent with the standards of professionalism expected from a Healthcare provider. I therefore request Intercare for feedback in regards, Review CCTV footage and audio recordings relating to the 7 August 2026 not limiting previous appointments as she always comes out 80% of my visits to intimidate me quietly so Investigate her conduct of practice/accounts manager Bongiwe Provide clarity on payments made and provide contractual position I've been cooperative patient for over a year throughout. I expect accountability, professionalism from Intercare management . Your urgent response in this matter is highly expected Disappointed Letlhogonolo Ranoto
1 reviews | Active since May 2025
Unprofessional conduct and request for refund
Formal complaint Intercare Tramshed Intercare management Im writing to formally lodge a complaint regarding treatment I received at Intercare Tramshed over and above unresolved payments issues during my orthodontic appointment with Dr Ditodi on 7th August 2026, as well as the ongoing concerns I have regarding lack of communication from practice manager Bongiwe. Upon arriving for my appointment, I was approximately 10 minutes late. When I entered the practice I found two reception staff, Dr Ditodi's dental assistant, and practice/accounts manager Bongiwe present and standing at reception. I greeted everyone at once in the reception area. The reception staff and dental assistant greeted me back but practice manager fid not respond. As I urgently needed to use bathroom, I proceeded towards the consulting room after receiving a clear indication from the dental assistant that Dr Ditodi was waiting for me. While doing so practice manager called me back in what considered to be disrespectful and confrontational manner in which I was addressed. The practice manager raised her hand, her tone was very aggressive and remarks including that I should not "walk around like I own the practice " and that I should syt down and wait to be called. This occurred in front of patients and staff members and was humiliating and deeply disrespectful. The situation escalated into altercation because I felt that I was being unfairly targeted and spoken to without basic respect and professionalism. I reminded her that I expected to be treated with dignity, especially in a Healthcare environment where patients should feel safe and respected Instructions With previous accounts manager he treated patients with respect, I acknowledge with previous manager I wasn't consistent with payment but he will call me privately in the room not publicly stay here you owe us where is patients privacy there. Absolutely Bongiwe has none. Instructions I received were contradictory and confusing. The dental assistant repeatedly stated that the doctor was waiting for me, yet Practice Manager instructed dental assistant to" sit down or get ready preparing whatever she can do I must wait" ultimately Dr Ditodi personally came to reception area to call me for my consultation. At that time most doctors and patients were by corridors and she didn't even care she was shaking her head disrespectful so. I also had to stand for myself using same tone she as hers . Another issue arose which till today from last year 9th July over a year no action and no feedback from Intercare. Issue of payment while I was at reception I was told that I needed to pay before treatment as I owe R1200, which R100 was shortfall of last month.Ever since I started with Dr Ditodi I pay R1100 for every visit which occurs every month(To remind you I paid R24,000 with previous Doctor Motladi which was to cover full treatment as per my original contract) However Intercare made me to pay their new Dr Ditodi as if I don't pay they will refuse to see me as its always mentioned during their calls a day before appointment "If you don't pay don't come, should you Dr Ditodi won't see you" in actual fact I don't owe Intercare a cent they in fact owe me . My difficulties currently surrounding my orthodontic treatment stem from Intercare decisions due to resignation of previous doctor and appointment of new doctor not from any actions on my part as a patient. I wonder how many are we going through this? I'm being victimized due to writing to Hello Peter. The delays of months after previous Dr left and changes have negatively affected my dental condition, resulting in setbacks, discomfort, infections and a bit of decay between some teeth. In addition, I wish to raise my concerns regarding previous communication with Bongiwe on last complaints concerning my treatment funding. On 9 July 2025, following a complaint listed through Hello Peter, I received a response indicating that Intercare would only cover two to three additional months of treatment because it had allegedly been confirmed that this was all that remaind. I disputed that and requested zero balance statement. I can confirm I am currently still seeing doctor and paying/billed R1100 every month/visit. On 1st July, I sent a further email requesting that Intercare consult directly to Dr Ditodi regarding the actual status of my treatment, as I believe the information provided was in accurate. To date no response and no resolution has been provided. Despite suggestions that my treatment was nearing completion, I continued to require monthly orthodontic appointments. The only appointment I missed was due to financial difficulties that I believe were worsened by this ongoing dispute. During my appointment on 7th August 2026, the practice manager stated that I could write as many complaints to Hello Peter as I wished because the complaints comes directly to her and she will decide whether to respond or not. It's evident she decided she won't respond. My complaints are just an email, its money which was not supposed to, financial setbacks, funds meant for my household every month Im R1100 short of my personal financial obligations. I found her statement inappropriate, dismissi, and inconsistent with the standards of professionalism expected from a Healthcare provider. I therefore request Intercare for feedback in regards, Review CCTV footage and audio recordings relating to the 7 August 2026 not limiting previous appointments as she always comes out 80% of my visits to intimidate me quietly so Investigate her conduct of practice/accounts manager Bongiwe Provide clarity on payments made and provide contractual position I've been cooperative patient for over a year throughout. I expect accountability, professionalism from Intercare management . Your urgent response in this matter is highly expected Disappointed Letlhogonolo Ranoto
1 reviews | Active since Nov 2018
Intercare Castle Gate - Ver Unhappy!!!
Intercare CastleGate - I am very unhappy with their service. The last time I visited the dentist I told the reception to make sure they charge Medical Aid rates as we are pensioners. I only went to them to glue my tooth that came loose. The lady dentist charged me over a R1000!!! That is really crazy. I went there before to do the same thing and they only charged R245! Do Not use Intercare!!! I will never use them again!!! They also had a credit - but never once refunded me.
1 reviews | Active since Nov 2018
Intercare Castle Gate - Ver Unhappy!!!
Intercare CastleGate - I am very unhappy with their service. The last time I visited the dentist I told the reception to make sure they charge Medical Aid rates as we are pensioners. I only went to them to glue my tooth that came loose. The lady dentist charged me over a R1000!!! That is really crazy. I went there before to do the same thing and they only charged R245! Do Not use Intercare!!! I will never use them again!!! They also had a credit - but never once refunded me.
1 reviews | Active since Dec 2020
Intercare chasing money and not health
Hello Peter. On the 15th December 2026 I went to Intercare Irene Dentists and requested cleaning of teeth. Unfortunately this was not done by Dr Wewege I informed the receptionist after she took me to X-ray to ask why was my teeth not cleaned as requested and she told me I should not have made the appointment online I should've called. And I asked why do they have a platform online if that is the case. Instead I was told that I need to pay R1450 for something I never requested. It's been 6 months speaking to their head office, their manager Loma and no response. Today they have taken legal action against me on something that I never requested - please help. I have been a loyal patient of the practice for over 10 years and have never seen such behaviour. This is daylight ******* that brands we trust can do this to patients. Worse doctors do not have integrity anymore!!! She chose to do a service that is expensive and that was not required. It is recommended that a person should do dental cleaning twice a year but she ignored that.
1 reviews | Active since Dec 2020
Intercare chasing money and not health
Hello Peter. On the 15th December 2026 I went to Intercare Irene Dentists and requested cleaning of teeth. Unfortunately this was not done by Dr Wewege I informed the receptionist after she took me to X-ray to ask why was my teeth not cleaned as requested and she told me I should not have made the appointment online I should've called. And I asked why do they have a platform online if that is the case. Instead I was told that I need to pay R1450 for something I never requested. It's been 6 months speaking to their head office, their manager Loma and no response. Today they have taken legal action against me on something that I never requested - please help. I have been a loyal patient of the practice for over 10 years and have never seen such behaviour. This is daylight ******* that brands we trust can do this to patients. Worse doctors do not have integrity anymore!!! She chose to do a service that is expensive and that was not required. It is recommended that a person should do dental cleaning twice a year but she ignored that.
1 reviews | Active since Jan 2024
Failure to Correct Claim Processing Errors and Acknowledge Payment -
On 03 June 2026, Dr Fryer and Associates - Sandton submitted a claim for my daughter, (ID ***). Discovery rejected this claim due to incorrect coding. On 16 June 2026, I provided proof that Shawwal’s PMB Depression benefit covers two Mental Health GP Consults and requested that the account be resubmitted using the correct PMB code. Despite this, the practice has failed to acknowledge or action my request. Separately, on 20 April 2026, I consulted Dr R. van Aswegen and Dr L. Hoskins. A statement dated 04 May 2026 reflected a balance of R954.20. Proof of payment of R955 was sent on 25 May 2026, yet on 27 May 2026 another statement was issued still showing the payment . I have repeatedly requested that: The claim for Shawwal be resubmitted using the correct PMB Depression code. My payment be acknowledged and a corrected statement issued. I will now be forced to visit the practice in person on Tuesday, 30 June 2026 to follow up, which is a significant inconvenience. These matters should have been resolved promptly and professionally without requiring repeated escalation.
1 reviews | Active since Jan 2024
Failure to Correct Claim Processing Errors and Acknowledge Payment -
On 03 June 2026, Dr Fryer and Associates - Sandton submitted a claim for my daughter, (ID ***). Discovery rejected this claim due to incorrect coding. On 16 June 2026, I provided proof that Shawwal’s PMB Depression benefit covers two Mental Health GP Consults and requested that the account be resubmitted using the correct PMB code. Despite this, the practice has failed to acknowledge or action my request. Separately, on 20 April 2026, I consulted Dr R. van Aswegen and Dr L. Hoskins. A statement dated 04 May 2026 reflected a balance of R954.20. Proof of payment of R955 was sent on 25 May 2026, yet on 27 May 2026 another statement was issued still showing the payment . I have repeatedly requested that: The claim for Shawwal be resubmitted using the correct PMB Depression code. My payment be acknowledged and a corrected statement issued. I will now be forced to visit the practice in person on Tuesday, 30 June 2026 to follow up, which is a significant inconvenience. These matters should have been resolved promptly and professionally without requiring repeated escalation.