I visited Intercare Glen Marais on 26 September 2026 and informed reception that I have my own medical aid. I

I am writing to formally complain about the way my consultation and refund have been handled following my visit to Intercare Glen Marais in Kempton Park on Saturday, 26 September 2026. When I arrived for my consultation, I informed the person at the front desk that I am no longer on my father's medical aid and that I now have my own medical aid. I specifically asked for my medical aid details to be changed on your system. Despite this, I was still asked to pay R600 for the consultation. Afterwards, I contacted my medical aid, and they confirmed that the consultation should be covered by my medical aid. I was advised that Intercare needed to submit the consultation claim to my medical aid and that I would then be entitled to a refund of the R600 that I had already paid. Intercare subsequently sent me the necessary documents to complete and sign for the refund. I completed everything and sent the requested documents back. It is now Thursday, 1 October 2026, and I have still not received my refund. What is particularly frustrating is that I have been informed that Intercare has already submitted the claim to my medical aid, yet my R600 has still not been refunded. I am extremely unhappy with how this matter has been handled. It should not take this long to refund a patient when the necessary documentation has already been completed and returned. It is very disappointing that payment can be taken from a patient immediaIntercare Glen Marais