Horrific Experience!!!

Intercare Glen Marais has been our "House Doctor" Institute for a long time, our go to Institute for any Medical Care. On 7 November 2026, our son went Iceskating at Festival Mall with his cousins and someone caused him to slip and fall. He hit his eye open on the ice around 15:00 and the Medical Person at the Ice Rink cleaned him up and bandaged him for further Medical procedures. We rushed to get him and made it to Intercare at around 15:30. Their closing time is 16:00 so we thought we made it in time. When we got inside, we found the receptionist behind the counter and explained what happened, that we have an emergency and our son needs stitches as we were informed by the Medical Person at the Ice Rink. The Receptionist, with some attitude, told us that they cant help us as they are closing soon, I can come back the next day. When I told her again that its an emergency and he needs stitches, she told me that there is only one doctor on duty and he already has a patient. It cost us to take our son to the nearest Private Hospital and pay thousands of rands just to get 5 stitches. I am completely dissapointed in Intercare and will not return to them ever again and our friends going there too also said that they had bad experience with Intercare and their Receptionists with bad attitudes too and will not return. We will seek a new House Doctor on Monday. I will never recommend Intercare to anyone again