Scores reflect the Overall AI Score for each category
Based on recent customer reviews, IntegriSure delivers a sharply divided experience. Customers consistently praise named advisors for warmth, product knowledge and fast policy work, reflected in Agent Quality & Customer Care (4.2). A recurring theme is that this goodwill breaks down once a household or long running claim is lodged, where Claims Handling & Resolution (3.0) and Communication & Responsiveness (2.8) attract the strongest criticism.
Top Strengths:
- •Agent Quality & Customer Care: Individual consultants carry this business. Genevieve, Nikita, Freda, Hillary, Andrea and Dean Naidoo are named again and again as patient, knowledgeable and genuinely caring, with Afrikaans speaking clients specifically thanking advisors for serving them in their home language.
Replied to 97% of negative reviews
Reply time on negative reviews: 11h 50m
TrustIndex
9.1
Ranking
#7
in Brokers
Reply Time
5h 54m
NPS Score
43
Recommended: Likely
Replied to 97% of negative reviews
Reply time on negative reviews: 11h 50m
Nov '25 - Oct '26
Frequently Asked Questions About IntegriSure
What do customers say about IntegriSure?
Based on recent customer reviews, IntegriSure delivers a sharply divided experience. Customers consistently praise named advisors for warmth, product knowledge and fast policy work, reflected in Agent Quality & Customer Care (4.2). A recurring theme is that this goodwill breaks down once a household or long running claim is lodged, where Claims Handling & Resolution (3.0) and Communication & Responsiveness (2.8) attract the strongest criticism.
What is IntegriSure's biggest strength?
IntegriSure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Individual consultants carry this business. Genevieve, Nikita, Freda, Hillary, Andrea and Dean Naidoo are named again and again as patient, knowledgeable and genuinely caring, with Afrikaans speaking clients specifically thanking advisors for serving them in their home language.
What are the most common complaints about IntegriSure?
The most common complaint about IntegriSure, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Small item and motor claims often settle within days, but household claims for burst pipes, geysers and storm damage stall for weeks or months. Multiple assessors on one file leave customers convinced reasons are being sought to avoid paying.
How does IntegriSure compare to other Brokers companies?
IntegriSure scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 3.1. Their strongest theme is Agent Quality (4.2); their weakest is Communication (2.8). The top AI-rated Brokers business on Hellopeter is Brolink (4). How is the AI Score calculated? →
Is IntegriSure trustworthy?
IntegriSure has a TrustIndex of 9.1 out of 10 on Hellopeter, based on 209 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 11 hours 50 min. Hellopeter has tracked IntegriSure across 1,987 total reviews. How is the TrustIndex calculated? →
Recent reviews (209)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2012
No integrity from Integrisure
Be aware that Integrisure and their underwriter Santam does not cover roofs. Had to fix my roof several times myself after severe storms. Integrisure assured me that my roof will be covered if I get a roofing company to fix it. After a terrible storm, an assessor of Integrisure came to assess the damage and informed Integrisure that I did not maintain the roof. Even after providing proof that I had, with a report from the roofing company that fixed it, Integrisure had no integrity and denied the claim.
1 reviews | Active since Jul 2012
No integrity from Integrisure
Be aware that Integrisure and their underwriter Santam does not cover roofs. Had to fix my roof several times myself after severe storms. Integrisure assured me that my roof will be covered if I get a roofing company to fix it. After a terrible storm, an assessor of Integrisure came to assess the damage and informed Integrisure that I did not maintain the roof. Even after providing proof that I had, with a report from the roofing company that fixed it, Integrisure had no integrity and denied the claim.
1 reviews | Active since Apr 2018
1st time a complaint
After my accident they use renew in Bedford view. They fix anything 100% but now the done even answer No one have proud over their work anymore. There is bumps by wipers and it is a brand new car. The door not right and everywhere everything scew.
1 reviews | Active since Apr 2018
1st time a complaint
After my accident they use renew in Bedford view. They fix anything 100% but now the done even answer No one have proud over their work anymore. There is bumps by wipers and it is a brand new car. The door not right and everywhere everything scew.
1 reviews | Active since Sept 2026
I am very satisfied with the complete service claim, interaction and promptness
I am very satisfied with the complete service claim, interaction and promptness. I can honestly say that I will insure with Integrisure again and highly recommend them. Regards Raymond Farah
1 reviews | Active since Sept 2026
I am very satisfied with the complete service claim, interaction and promptness
I am very satisfied with the complete service claim, interaction and promptness. I can honestly say that I will insure with Integrisure again and highly recommend them. Regards Raymond Farah
1 reviews | Active since Apr 2024
Good work Wendy
100% to Wendy, from day one of the accident she's been very helpful, humble and very supportive. We need such people who knows how to handle the query. She gives feedback daily, she is the best service consultant. Keep up the good work Wendy.
1 reviews | Active since Apr 2024
Good work Wendy
100% to Wendy, from day one of the accident she's been very helpful, humble and very supportive. We need such people who knows how to handle the query. She gives feedback daily, she is the best service consultant. Keep up the good work Wendy.
1 reviews | Active since Aug 2026
Extremely Disappointing Claims Experience – Integrisure
I am extremely disappointed and frustrated by the service my mother has received from Integrisure following a recent motor vehicle accident claim. Claim Number: IS***CLM-01 Claim Lodged: 19 August 2026 It has now been over a week of unnecessary back-and-forth, with different assessors being appointed to assess the same claim. Rather than providing clarity and reassurance, this has created further uncer*****y and has unfortunately left us with the impression that reasons are being sought to avoid settling what should be a straightforward claim. What makes this particularly disappointing is that Integrisure positions its offering around servicing clients over the age of 55. With a customer base that includes older clients, I would expect the claims process to be handled with an even greater level of care, empathy, clear communication and efficiency. An accident is already stressful enough. The insurance claims process should provide reassurance and support, not add further anxiety and frustration. The communication has also been unacceptable. The Claims Manager, Kenny, has been extremely poor in communicating progress and providing my mother with clear updates. Unfortunately, our experience with Wendy and Andrea has been no better. My mother should not have to continuously follow up simply to understand what is happening with her claim. We pay insurance premiums with the expectation that when an unfortunate event occurs, the insurer will honour its responsibility and manage the claim professionally, fairly and transparently. At this point, that has not been our experience with Integrisure. We are requesting an urgent resolution of this matter, a clear explanation for why multiple assessors have been appointed, and transparent communication regarding the status and outcome of the claim. Should this matter continue to be unnecessarily delayed or the claim not be fairly resolved, we are fully prepared to escalate it through the appropriate formal channels. Integrisure, please urgently address this matter and provide my mother with the level of service, dignity and consideration that your customers, particularly the senior clients you specifically position your business to serve deserve.
1 reviews | Active since Aug 2026
Extremely Disappointing Claims Experience – Integrisure
I am extremely disappointed and frustrated by the service my mother has received from Integrisure following a recent motor vehicle accident claim. Claim Number: IS***CLM-01 Claim Lodged: 19 August 2026 It has now been over a week of unnecessary back-and-forth, with different assessors being appointed to assess the same claim. Rather than providing clarity and reassurance, this has created further uncer*****y and has unfortunately left us with the impression that reasons are being sought to avoid settling what should be a straightforward claim. What makes this particularly disappointing is that Integrisure positions its offering around servicing clients over the age of 55. With a customer base that includes older clients, I would expect the claims process to be handled with an even greater level of care, empathy, clear communication and efficiency. An accident is already stressful enough. The insurance claims process should provide reassurance and support, not add further anxiety and frustration. The communication has also been unacceptable. The Claims Manager, Kenny, has been extremely poor in communicating progress and providing my mother with clear updates. Unfortunately, our experience with Wendy and Andrea has been no better. My mother should not have to continuously follow up simply to understand what is happening with her claim. We pay insurance premiums with the expectation that when an unfortunate event occurs, the insurer will honour its responsibility and manage the claim professionally, fairly and transparently. At this point, that has not been our experience with Integrisure. We are requesting an urgent resolution of this matter, a clear explanation for why multiple assessors have been appointed, and transparent communication regarding the status and outcome of the claim. Should this matter continue to be unnecessarily delayed or the claim not be fairly resolved, we are fully prepared to escalate it through the appropriate formal channels. Integrisure, please urgently address this matter and provide my mother with the level of service, dignity and consideration that your customers, particularly the senior clients you specifically position your business to serve deserve.