Based on recent customer reviews, INN8 is drawing sustained criticism from both retail investors and financial advisers. The dominant complaints centre on transfers, withdrawals and TFSA instructions sitting unactioned for weeks or months, funds not being allocated after payment, and escalations answered only with generic assurances. Many reviewers, particularly advisers migrated from Stanlib and Liberty, say promised turnaround times and world class service have not materialised, damaging their own client relationships. One adviser praised the platform's application efficiency and team support, but that experience stands well apart from the norm.
Replied to 89% of negative reviews
Reply time on negative reviews: 224h 59m
TrustIndex
2.6
Ranking
#108
in Financial Services
Reply Time
224h 59m
NPS Score
-100
Recommended: Unlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 224h 59m
Nov '25 - Oct '26
Frequently Asked Questions About INN8
What do customers say about INN8?
Based on recent customer reviews, INN8 is drawing sustained criticism from both retail investors and financial advisers. The dominant complaints centre on transfers, withdrawals and TFSA instructions sitting unactioned for weeks or months, funds not being allocated after payment, and escalations answered only with generic assurances. Many reviewers, particularly advisers migrated from Stanlib and Liberty, say promised turnaround times and world class service have not materialised, damaging their own client relationships. One adviser praised the platform's application efficiency and team support, but that experience stands well apart from the norm.
Is INN8 trustworthy?
INN8 has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 224 hours 59 min. Hellopeter has tracked INN8 across 21 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2019
9 months and still no TFSA transfer
I asked INN8 to transfer my Tax-Free Savings Account to another provider in January 2026. Nine months later, it still isn't done. In July, INN8 told the receiving provider the transfer was "completed." It then took weeks to send the TFSA Transfer Certificate, and when it finally did, it sent the wrong documents twice. The receiving provider explained exactly what was needed. In August, INN8 said the request was with its back office. Since then: silence. My last three emails got nothing but an automated reply. The receiving provider has chased INN8 repeatedly on my behalf and been more responsive than INN8 has. Until INN8 issues one document, my savings are stuck between two platforms. I've now lodged a formal complaint and referred the matter to the FAIS Ombud. INN8, please issue the certificate.
1 reviews | Active since Jul 2019
9 months and still no TFSA transfer
I asked INN8 to transfer my Tax-Free Savings Account to another provider in January 2026. Nine months later, it still isn't done. In July, INN8 told the receiving provider the transfer was "completed." It then took weeks to send the TFSA Transfer Certificate, and when it finally did, it sent the wrong documents twice. The receiving provider explained exactly what was needed. In August, INN8 said the request was with its back office. Since then: silence. My last three emails got nothing but an automated reply. The receiving provider has chased INN8 repeatedly on my behalf and been more responsive than INN8 has. Until INN8 issues one document, my savings are stuck between two platforms. I've now lodged a formal complaint and referred the matter to the FAIS Ombud. INN8, please issue the certificate.
1 reviews | Active since Sept 2020
Irritated
I have been struggling for more than a week just to make a simple withdrawal on my investment account. Is this going to be the norm that I have to struggle and be frustrated week in and week out? I have made numerous phone calls and send numerous emails and absolutely no satisfaction!
1 reviews | Active since Sept 2020
Irritated
I have been struggling for more than a week just to make a simple withdrawal on my investment account. Is this going to be the norm that I have to struggle and be frustrated week in and week out? I have made numerous phone calls and send numerous emails and absolutely no satisfaction!
1 reviews | Active since Sept 2026
INN8 slow and poor service
The Problem: Liberty Corporate Pension Fund was transferred to INN8 Living Annuity on 31 August 2026 (following initiation on 07 August 2026), but INN8 has yet to allocate the money to my account. This pension is my only source of income, and I require my payout to reach my bank account by 22 September 2026. Despite multiple follow-up calls from me and my broker over the past two weeks, INN8 has failed to resolve the issue or provide clarity. This complaint formally demands immediate allocation of the funds, written confirmation, and assurance that your monthly payment will be made by the 22nd. If INN8 does not resolve the matter immediately, my final recourse is lodging a formal complaint with the Pension Funds Adjudicator (PFA) and the FAIS Ombud.
1 reviews | Active since Sept 2026
INN8 slow and poor service
The Problem: Liberty Corporate Pension Fund was transferred to INN8 Living Annuity on 31 August 2026 (following initiation on 07 August 2026), but INN8 has yet to allocate the money to my account. This pension is my only source of income, and I require my payout to reach my bank account by 22 September 2026. Despite multiple follow-up calls from me and my broker over the past two weeks, INN8 has failed to resolve the issue or provide clarity. This complaint formally demands immediate allocation of the funds, written confirmation, and assurance that your monthly payment will be made by the 22nd. If INN8 does not resolve the matter immediately, my final recourse is lodging a formal complaint with the Pension Funds Adjudicator (PFA) and the FAIS Ombud.
1 reviews | Active since Aug 2026
Slow and *********** Investment Platform
Requested a TFSA transfer on the 15th of June 2026. Today is the 13th of August 2026 and INN8 still has not provided me with the relevant documents or any form of update regarding the transfer process. I have asked for multiple updates via email and phone calls, and there have still been no updates regarding the transfer. I will be logging a formal complaint with them soon and take legal action if I see no further movement
1 reviews | Active since Aug 2026
Slow and *********** Investment Platform
Requested a TFSA transfer on the 15th of June 2026. Today is the 13th of August 2026 and INN8 still has not provided me with the relevant documents or any form of update regarding the transfer process. I have asked for multiple updates via email and phone calls, and there have still been no updates regarding the transfer. I will be logging a formal complaint with them soon and take legal action if I see no further movement
1 reviews | Active since Jul 2026
From Stanlib to Frustration: A Disappointing Experience
I am an advisor who was recently "elevated" from Stanlib to INN8, together with my client base. Unfortunately, the overall experience has been extremely disappointing. I am beyond dissatisfied with the level of service that has been provided since the transition. INN8 claims that it can take a client to market within 24 hours. Based on my experience, this is simply not true. In many cases, fund allocations take more than a week to be processed, creating delays and frustration for both advisors and clients. These service failures negatively impact my ability to manage client expectations and deliver the level of service my clients deserve. The gap between the service being promised and the service being delivered is significant and concerning. I believe INN8 needs to urgently review its operational processes, communication standards, and turnaround times if it intends to meet the expectations set during the migration from Stanlib.
1 reviews | Active since Jul 2026
From Stanlib to Frustration: A Disappointing Experience
I am an advisor who was recently "elevated" from Stanlib to INN8, together with my client base. Unfortunately, the overall experience has been extremely disappointing. I am beyond dissatisfied with the level of service that has been provided since the transition. INN8 claims that it can take a client to market within 24 hours. Based on my experience, this is simply not true. In many cases, fund allocations take more than a week to be processed, creating delays and frustration for both advisors and clients. These service failures negatively impact my ability to manage client expectations and deliver the level of service my clients deserve. The gap between the service being promised and the service being delivered is significant and concerning. I believe INN8 needs to urgently review its operational processes, communication standards, and turnaround times if it intends to meet the expectations set during the migration from Stanlib.