INN8

Based on recent customer reviews, INN8 is drawing sustained criticism from both retail investors and financial advisers. The dominant complaints centre on transfers, withdrawals and TFSA instructions sitting unactioned for weeks or months, funds not being allocated after payment, and escalations answered only with generic assurances. Many reviewers, particularly advisers migrated from Stanlib and Liberty, say promised turnaround times and world class service have not materialised, damaging their own client relationships. One adviser praised the platform's application efficiency and team support, but that experience stands well apart from the norm.

INN8 has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. They reply to 86% of negative reviews, typically within 280 hours 9 min. Hellopeter has tracked INN8 across total reviews.