From Stanlib to Frustration: A Disappointing Experience

I am an advisor who was recently "elevated" from Stanlib to INN8, together with my client base.

Unfortunately, the overall experience has been extremely disappointing. I am beyond dissatisfied with the level of service that has been provided since the transition.

INN8 claims that it can take a client to market within 24 hours. Based on my experience, this is simply not true. In many cases, fund allocations take more than a week to be processed, creating delays and frustration for both advisors and clients.

These service failures negatively impact my ability to manage client expectations and deliver the level of service my clients deserve. The gap between the service being promised and the service being delivered is significant and concerning.

I believe INN8 needs to urgently review its operational processes, communication standards, and turnaround times if it intends to meet the expectations set during the migration from Stanlib.