1 reviews | Active since Sept 2026
INN8 slow and poor service
The Problem: Liberty Corporate Pension Fund was transferred to INN8 Living Annuity on 31 August 2026 (following initiation on 07 August 2026), but INN8 has yet to allocate the money to my account.
This pension is my only source of income, and I require my payout to reach my bank account by 22 September 2026.
Despite multiple follow-up calls from me and my broker over the past two weeks, INN8 has failed to resolve the issue or provide clarity.
This complaint formally demands immediate allocation of the funds, written confirmation, and assurance that your monthly payment will be made by the 22nd.
If INN8 does not resolve the matter immediately, my final recourse is lodging a formal complaint with the Pension Funds Adjudicator (PFA) and the FAIS Ombud.
We acknowledge receipt of your complaint regarding the investment that has not yet been issued despite the follow-up requests you have made. We understand your concern and sincerely apologize for any inconvenience and frustration this delay may have caused.
Please be assured that we take your complaint seriously and have escalated the matter to the relevant department for urgent investigation and resolution.
Our complaints specialist will be in contact for further assistance.
Kind Regards,
Edwin Mokoena | Complaints Resolution
We acknowledge receipt of your complaint regarding the investment that has not yet been issued despite the follow-up requests you have made. We understand your concern and sincerely apologize for any inconvenience and frustration this delay may have caused.
Please be assured that we take your complaint seriously and have escalated the matter to the relevant department for urgent investigation and resolution.
Our complaints specialist will be in contact for further assistance.
Kind Regards,
Edwin Mokoena | Complaints Resolution