Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Hyperli.com is described by customers as a deals platform where the purchase is easy but every problem afterwards becomes a battle. Recurring themes include unanswered email tickets, no contact number, mystery boxes that arrive with unbranded goods, vouchers rejected by merchants who say they have not been paid, and cash refunds replaced with site credit.
Top Strengths:
- •Product Quality & Value: A minority of shoppers praise genuine discounts on courses, spa and bedding deals, describing items exactly as listed. Most reviews, however, describe mystery boxes, counterfeit perfumes and faulty appliances that fall far short of what was advertised.
TrustIndex
1.9
NPS Score
-83
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Hyperli.com
What do customers say about Hyperli.com?
Based on recent customer reviews, Hyperli.com is described by customers as a deals platform where the purchase is easy but every problem afterwards becomes a battle. Recurring themes include unanswered email tickets, no contact number, mystery boxes that arrive with unbranded goods, vouchers rejected by merchants who say they have not been paid, and cash refunds replaced with site credit.
What is Hyperli.com's biggest strength?
Hyperli.com's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. A minority of shoppers praise genuine discounts on courses, spa and bedding deals, describing items exactly as listed. Most reviews, however, describe mystery boxes, counterfeit perfumes and faulty appliances that fall far short of what was advertised.
What are the most common complaints about Hyperli.com?
The most common complaint about Hyperli.com, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Aside from one praised drop box collection with PIN notification, customers describe orders stuck as unfulfilled for weeks, vouchers never emailed, stock shortages disclosed only after chasing, and parcels re-delivered after cancellation.
Is Hyperli.com trustworthy?
Hyperli.com has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 96 reviews in the last 12 months. Hellopeter has tracked Hyperli.com across 1,209 total reviews. How is the TrustIndex calculated? →
Recent reviews (96)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Pamensky spa and accommodation Refusal to render services
I purchased on 26 June 2026 for Pamensky Spa and Accommodation. On 23 October 2026, I attempted to make a booking for 25 October 2026. The owner refused my booking, claiming that the voucher was a "winter voucher" and is no longer valid. However, neither the voucher nor my payment confirmation states that it is restricted to winter or subject to any seasonal exclusion. The payment confirmation instead states that the voucher is valid for six months. Since Pamensky Spa and Accommodation is refusing to provide the service for which I paid, I request that Hyperli issue me with a full refund.
1 reviews | Active since Oct 2026
Pamensky spa and accommodation Refusal to render services
I purchased on 26 June 2026 for Pamensky Spa and Accommodation. On 23 October 2026, I attempted to make a booking for 25 October 2026. The owner refused my booking, claiming that the voucher was a "winter voucher" and is no longer valid. However, neither the voucher nor my payment confirmation states that it is restricted to winter or subject to any seasonal exclusion. The payment confirmation instead states that the voucher is valid for six months. Since Pamensky Spa and Accommodation is refusing to provide the service for which I paid, I request that Hyperli issue me with a full refund.
1 reviews | Active since Jun 2016
**** items received and terrible customer service
Pathetic customer service. Sold me **** items. I used to love their spa specials and getaways but won't be supporting them anymore, due to their lack of customer support and poor communication
1 reviews | Active since Jun 2016
**** items received and terrible customer service
Pathetic customer service. Sold me **** items. I used to love their spa specials and getaways but won't be supporting them anymore, due to their lack of customer support and poor communication
1 reviews | Active since Jan 2017
Utterly disappointed
I have tried to contact Hyperli numerous times. They have failed to contact me back. I purchased 4 vouchers from them for Mexicanos in Cape Town using payflex. When calling Mexicanos to place an order, I was advised they have completely closed down and to contact Hyperli. I have emailed and filled the contact form numerous times. Why should I have to pay month end again for something I cannot use. R600 will be debited all together for something that is not in use and advertised on their website!
1 reviews | Active since Jan 2017
Utterly disappointed
I have tried to contact Hyperli numerous times. They have failed to contact me back. I purchased 4 vouchers from them for Mexicanos in Cape Town using payflex. When calling Mexicanos to place an order, I was advised they have completely closed down and to contact Hyperli. I have emailed and filled the contact form numerous times. Why should I have to pay month end again for something I cannot use. R600 will be debited all together for something that is not in use and advertised on their website!
1 reviews | Active since Jun 2013
BAD SERVICE
SINCE I SENT AN EMAIL ON THE 16/10/2026 and FOLLOW UP EMAIL ON THE 19/10/2026 TILL TODAY NO FEEDBACK YOUR SERVICE IS SO BAD
1 reviews | Active since Jun 2013
BAD SERVICE
SINCE I SENT AN EMAIL ON THE 16/10/2026 and FOLLOW UP EMAIL ON THE 19/10/2026 TILL TODAY NO FEEDBACK YOUR SERVICE IS SO BAD
1 reviews | Active since Oct 2015
Terms and conditions not stated before purchase online ********
I just bought a voucher for i jump and upon redeming it only shows that the offer is only available on weekdays not on weekends this is false advertisement as people should be given options before purchasing i need my cash refund not a voucher or gift card cause i need to take ny kids to ijump and i never want to associate myself with such a business people you must be careful with ***
1 reviews | Active since Oct 2015
Terms and conditions not stated before purchase online ********
I just bought a voucher for i jump and upon redeming it only shows that the offer is only available on weekdays not on weekends this is false advertisement as people should be given options before purchasing i need my cash refund not a voucher or gift card cause i need to take ny kids to ijump and i never want to associate myself with such a business people you must be careful with ***
1 reviews | Active since Jul 2011
Hyperli operates like a ****
I bought an item over a month ago that still hasn't been delivered. I have sent a few *** following up but there is no response. It's really frustrating because there is no number to call, no alternative *** to send to. It's just silence and your money is gone. I'm so upset.
1 reviews | Active since Jul 2011
Hyperli operates like a ****
I bought an item over a month ago that still hasn't been delivered. I have sent a few *** following up but there is no response. It's really frustrating because there is no number to call, no alternative *** to send to. It's just silence and your money is gone. I'm so upset.
1 reviews | Active since Dec 2023
First order, last order ever!
Hyperli offered office chairs at seemed to be a great price. I ordered two. delivery was good but the quality was terrible. Within the first day, one of the chairs wheels backrest broke as well as one of the wheels. I reported it by *** immediately and requested a refund, as replacement was certainly not desired. They responded immediately asked for more details 4 days later, which was supp****. Since then we have heard nothing and all *** are ignored. First time we ordered form them and the last time we will do so.
1 reviews | Active since Dec 2023
First order, last order ever!
Hyperli offered office chairs at seemed to be a great price. I ordered two. delivery was good but the quality was terrible. Within the first day, one of the chairs wheels backrest broke as well as one of the wheels. I reported it by *** immediately and requested a refund, as replacement was certainly not desired. They responded immediately asked for more details 4 days later, which was supp****. Since then we have heard nothing and all *** are ignored. First time we ordered form them and the last time we will do so.
1 reviews | Active since Nov 2023
Bad
Still haven't received my refund, they don't respond to messages
1 reviews | Active since Nov 2023
Bad
Still haven't received my refund, they don't respond to messages