TrustIndex
2.3
NPS Score
-60
Recommended: Unlikely
Jan '26 - Sep '26
Frequently Asked Questions About Hope Diamond Transport (Pty) Ltd
Is Hope Diamond Transport (Pty) Ltd trustworthy?
Hope Diamond Transport (Pty) Ltd has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Excellent Service
This was the 1st time I booked with Hope Diamand. Not only were they cost effective but I even recieved a call form Andrew the check in person from Bellville to confirm where my daugter was. They were waiting just for her in order for the bus to depart. (We were informed at 1at by some other bus company that bus doesn leave from there but here. then back again so not our fault 🫣 Trip was smooth, drivers were friendly, stope at every 2nd one stop, toilettes on board clean and my daughter arrived safely. Will definately ise them again in the future🙃
1 reviews | Active since Sept 2026
Excellent Service
This was the 1st time I booked with Hope Diamand. Not only were they cost effective but I even recieved a call form Andrew the check in person from Bellville to confirm where my daugter was. They were waiting just for her in order for the bus to depart. (We were informed at 1at by some other bus company that bus doesn leave from there but here. then back again so not our fault 🫣 Trip was smooth, drivers were friendly, stope at every 2nd one stop, toilettes on board clean and my daughter arrived safely. Will definately ise them again in the future🙃
1 reviews | Active since Nov 2013
Hope diamond
I am writing to express my disappointment with the recent bus trip I booked from Queenstown to Johannesburg.Before purchasing my ticket, I was informed that the bus would depart Queenstown at 9:00 PM and arrive in Johannesburg at 6:00 AM. However, the bus only departed at 9:35 PM.Shortly after departure, the bus stopped at a garage for 10 minutes, drove for about an hour, then stopped again on the side of the road. Later, we waited at another garage for diesel to be delivered by another bus.At the time of writing, we are stopped at Ventersburg at 6:20 AM, still more than three hours away from Johannesburg. This means I will not make it to work as planned. Throughout the journey, there has been no communication from the company or staff to explain the repeated delays. Even in Bloemfontein, the bus stopped without any clear reason.This lack of communication and reliability is unacceptable. Based on this experience, I would rather use a taxi in the future than rely on your buses.I request that you review this matter and provide an explanation, as well as consider compensation for the inconvenience caused.
1 reviews | Active since Nov 2013
Hope diamond
I am writing to express my disappointment with the recent bus trip I booked from Queenstown to Johannesburg.Before purchasing my ticket, I was informed that the bus would depart Queenstown at 9:00 PM and arrive in Johannesburg at 6:00 AM. However, the bus only departed at 9:35 PM.Shortly after departure, the bus stopped at a garage for 10 minutes, drove for about an hour, then stopped again on the side of the road. Later, we waited at another garage for diesel to be delivered by another bus.At the time of writing, we are stopped at Ventersburg at 6:20 AM, still more than three hours away from Johannesburg. This means I will not make it to work as planned. Throughout the journey, there has been no communication from the company or staff to explain the repeated delays. Even in Bloemfontein, the bus stopped without any clear reason.This lack of communication and reliability is unacceptable. Based on this experience, I would rather use a taxi in the future than rely on your buses.I request that you review this matter and provide an explanation, as well as consider compensation for the inconvenience caused.
1 reviews | Active since Sept 2026
Don't book this bis
Unreliable,not transparent. I regret booking this bus. It was my first and last time. We were told to get off Park Station to another Apm bus because the bus was not going to Pretoria. Why let people book the destination you are not going. And on top of that the bus driver gave me a bad attitude when I asked him to help me with my luggage.
1 reviews | Active since Sept 2026
Don't book this bis
Unreliable,not transparent. I regret booking this bus. It was my first and last time. We were told to get off Park Station to another Apm bus because the bus was not going to Pretoria. Why let people book the destination you are not going. And on top of that the bus driver gave me a bad attitude when I asked him to help me with my luggage.
1 reviews | Active since Oct 2015
Bus Drivers Reckless Driving
Reckless Driving Today at about 17:50 & 17:55, one of your busses (bus number 103, number plate 103 hope L) driving on the N1 going towards Roodepoort during peak traffic with bad weather (rain had just started), almost swipes me off the road while trying to cut infront of me, as the driver was speeding amongst cars slowing down as there was high volume traffic in front of us and cars was slowing down. I had to swerve almost hitting the side barrier on the very far left lane of the N1 and hit dead brakes to avoid him hitting the entire front of my car. This type of reckless bus drivers cause accidents that can be so easily avoided if they just drive with caution. Thankfully for my fast reaction I avoided what could have been disastrous, but drivers as such must be held liable for their recklessness. As this incident not only put me at risk but if there was passengers on the bus this driver put them at risk as well.
1 reviews | Active since Oct 2015
Bus Drivers Reckless Driving
Reckless Driving Today at about 17:50 & 17:55, one of your busses (bus number 103, number plate 103 hope L) driving on the N1 going towards Roodepoort during peak traffic with bad weather (rain had just started), almost swipes me off the road while trying to cut infront of me, as the driver was speeding amongst cars slowing down as there was high volume traffic in front of us and cars was slowing down. I had to swerve almost hitting the side barrier on the very far left lane of the N1 and hit dead brakes to avoid him hitting the entire front of my car. This type of reckless bus drivers cause accidents that can be so easily avoided if they just drive with caution. Thankfully for my fast reaction I avoided what could have been disastrous, but drivers as such must be held liable for their recklessness. As this incident not only put me at risk but if there was passengers on the bus this driver put them at risk as well.
1 reviews | Active since Jul 2015
My first experienceis unforgettable
At this economy it is very rare you find a bus at this rate from Durban to Joburg, so I was a bit sceptical until I jumped in. Clean, seats flip nicely for your back, they also have good ports for you to charge your phone. They went an extra mile also by making sure there is a space to put your phone when charging pr even eating. All this at the cheapest rate they give👌👌👌
1 reviews | Active since Jul 2015
My first experienceis unforgettable
At this economy it is very rare you find a bus at this rate from Durban to Joburg, so I was a bit sceptical until I jumped in. Clean, seats flip nicely for your back, they also have good ports for you to charge your phone. They went an extra mile also by making sure there is a space to put your phone when charging pr even eating. All this at the cheapest rate they give👌👌👌
1 reviews | Active since Aug 2019
Useless bus service
Useless bus service the worst I have ever experienced , booked a bus for my sister and she waited for over 2hrs , when the bus finally arrived it didn't stop at her pick up location and left her stranded , phone lines are never answered, whatsapp line is useless as well can't even get my money back because no one answers.
1 reviews | Active since Aug 2019
Useless bus service
Useless bus service the worst I have ever experienced , booked a bus for my sister and she waited for over 2hrs , when the bus finally arrived it didn't stop at her pick up location and left her stranded , phone lines are never answered, whatsapp line is useless as well can't even get my money back because no one answers.
1 reviews | Active since Apr 2024
Misleading times
I’ve never seen such incompetence in my life. I booked a bus that will leave Queenstown at 19:00, when the bus got there I was told it leaves at 20:30. When I questioned the driver about this I was told to ask the lady at the office, her response was “oooh you are one of the online people, if you booked your ticket at the office I would have told you that the bus would leave at 20:30”, am I not allowed to use the online services as they are misleading? A bus took us to Shell garage and when we got there we were transferred to another bus, I questioned this as well and I was told that “there are few people going to Johannesburg so everyone needs to be in 1 bus”. We ended up leaving Queenstown at 21:00 and got to Johannesburg at 8:15 instead of 5:30. This is really not acceptable, if you know it’s not busy and you don’t have clients don’t mislead people. Imagine allowing people to book 3 different departure times only for you to consolidate it to 1, when we book we look at the time as we need to get to work and kids to school on time. What frustrates the most is the fact that there’s no communication in all this. You are just told as you get there, please change your ways.
1 reviews | Active since Apr 2024
Misleading times
I’ve never seen such incompetence in my life. I booked a bus that will leave Queenstown at 19:00, when the bus got there I was told it leaves at 20:30. When I questioned the driver about this I was told to ask the lady at the office, her response was “oooh you are one of the online people, if you booked your ticket at the office I would have told you that the bus would leave at 20:30”, am I not allowed to use the online services as they are misleading? A bus took us to Shell garage and when we got there we were transferred to another bus, I questioned this as well and I was told that “there are few people going to Johannesburg so everyone needs to be in 1 bus”. We ended up leaving Queenstown at 21:00 and got to Johannesburg at 8:15 instead of 5:30. This is really not acceptable, if you know it’s not busy and you don’t have clients don’t mislead people. Imagine allowing people to book 3 different departure times only for you to consolidate it to 1, when we book we look at the time as we need to get to work and kids to school on time. What frustrates the most is the fact that there’s no communication in all this. You are just told as you get there, please change your ways.
1 reviews | Active since Mar 2026
I want my money back!
I absolutely did not enjoy any aspect of the service because my trip was canceled last minute and there was no communication regarding such action and the cause of it. This resulted in me having to purchase another ticket with another travel agency, which was unplanned resulting in a financial setback. I've been promised a refund but all other parties, busbud included, remain silent on the matter. I still haven't received it even now and my trip was supposed to be on the 21st of Feb and still nothing, I'm very upset about this.
1 reviews | Active since Mar 2026
I want my money back!
I absolutely did not enjoy any aspect of the service because my trip was canceled last minute and there was no communication regarding such action and the cause of it. This resulted in me having to purchase another ticket with another travel agency, which was unplanned resulting in a financial setback. I've been promised a refund but all other parties, busbud included, remain silent on the matter. I still haven't received it even now and my trip was supposed to be on the 21st of Feb and still nothing, I'm very upset about this.