Misleading times

I’ve never seen such incompetence in my life. I booked a bus that will leave Queenstown at 19:00, when the bus got there I was told it leaves at 20:30. When I questioned the driver about this I was told to ask the lady at the office, her response was “oooh you are one of the online people, if you booked your ticket at the office I would have told you that the bus would leave at 20:30”, am I not allowed to use the online services as they are misleading? A bus took us to Shell garage and when we got there we were transferred to another bus, I questioned this as well and I was told that “there are few people going to Johannesburg so everyone needs to be in 1 bus”. We ended up leaving Queenstown at 21:00 and got to Johannesburg at 8:15 instead of 5:30. This is really not acceptable, if you know it’s not busy and you don’t have clients don’t mislead people. Imagine allowing people to book 3 different departure times only for you to consolidate it to 1, when we book we look at the time as we need to get to work and kids to school on time. What frustrates the most is the fact that there’s no communication in all this. You are just told as you get there, please change your ways.