HoffmanICT Solution
Unclaimed Business
|1|9 Reviews (last 12 months)|This business does not respond to reviews
HoffmanICT Solution
Unclaimed Business
|1
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, HoffmanICT Solution is facing significant customer experience challenges, particularly around connectivity reliability and communication. Customers consistently mention unexplained service suspensions, prolonged WiFi outages, and a lack of response across calls, WhatsApp, and email channels. A recurring theme is frustration over the transition to a prepaid model, which clients say was poorly communicated and disrupted paid service periods. Many reviewers describe feeling ignored after payment, with home-based businesses and online schooling severely impacted. Professionalism, accountability, and transparency are repeatedly raised as areas of concern.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|9 Reviews
Oct '25 - Sep '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAJ
Antonette J
1 reviews | Active since Apr 2023
27 Mar 2026, 16:35
Worst service provider ever!!
The worst customer service and experience ever. They suspended our line without notification, we called and enquired and was informed that all customers was switched over to prepaid without any communication. Was informed we can keep our line if we pay R500 which we did just to be suspended again and no1 is answering the calls. This is very frustrating, they really unprofessional and lack customer service.
Helpful (0)
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Antonette J
1 reviews | Active since Apr 2023
27 Mar 2026, 16:35
Worst service provider ever!!
The worst customer service and experience ever. They suspended our line without notification, we called and enquired and was informed that all customers was switched over to prepaid without any communication. Was informed we can keep our line if we pay R500 which we did just to be suspended again and no1 is answering the calls. This is very frustrating, they really unprofessional and lack customer service.
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GM
Gugu M
1 reviews | Active since May 2023
13 Feb 2026, 05:54
Pathetic customer care
Worse client services I have ever experienced. Payment has been made but internet services cut of. I have sent them WhatsApp messages, emailed 2 of their email addresses and also called, no one responded till this day. Such pathetic service.
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Gugu M
1 reviews | Active since May 2023
13 Feb 2026, 05:54
Pathetic customer care
Worse client services I have ever experienced. Payment has been made but internet services cut of. I have sent them WhatsApp messages, emailed 2 of their email addresses and also called, no one responded till this day. Such pathetic service.
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WH
Wazeem H
1 reviews | Active since Mar 2021
6 Feb 2026, 15:51
Got disconnected
Good day, I completed my payment on the 23rd. I was informed that your company is transitioning all clients to a prepaid system. Additionally, I was told that I would receive compensation for 14 days of free Wi-Fi. Although I paid for a full 30 days, my Wi-Fi service is currently inactive. As of now, it is not even the 23rd of February, and I was under the impression that the service was for 30 days? I am genuinely exhausted by this ongoing issue. I operate a business, and this situation is causing significant disruption. I find myself having to bear the consequences of your inefficiency, which is particularly frustrating since I had inquired about this matter. Regards, Wazeem
Helpful (0)
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Wazeem H
1 reviews | Active since Mar 2021
6 Feb 2026, 15:51
Got disconnected
Good day, I completed my payment on the 23rd. I was informed that your company is transitioning all clients to a prepaid system. Additionally, I was told that I would receive compensation for 14 days of free Wi-Fi. Although I paid for a full 30 days, my Wi-Fi service is currently inactive. As of now, it is not even the 23rd of February, and I was under the impression that the service was for 30 days? I am genuinely exhausted by this ongoing issue. I operate a business, and this situation is causing significant disruption. I find myself having to bear the consequences of your inefficiency, which is particularly frustrating since I had inquired about this matter. Regards, Wazeem
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Replies (1)MH
Melandre H
1 reviews | Active since Feb 2026
5 Feb 2026, 13:33
HIGHLY FRUSTRATED CLIENT
I am very disappointed in the service I'm recieving from HoffmanICT I still have no internet and no one can allocate my payment that I made yesterday I'm so ready to cancel really disappointed regret even being a client with them can anyone help me and attend to my query please!!!!!!!!
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Melandre H
1 reviews | Active since Feb 2026
5 Feb 2026, 13:33
HIGHLY FRUSTRATED CLIENT
I am very disappointed in the service I'm recieving from HoffmanICT I still have no internet and no one can allocate my payment that I made yesterday I'm so ready to cancel really disappointed regret even being a client with them can anyone help me and attend to my query please!!!!!!!!
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Replies (1)SG
Sandra G
1 reviews | Active since Aug 2018
24 Jan 2026, 07:18
Worst wifi company must be closed
My WiFi has been off since Tuesday I contacted the company they said they have a problem they will keep us updated got a message Thursday saying the lines is processed and they putting us on a 14 day free trail and after that the 40/20 won't be available so they putting us on prepay ok i tried calling them to find when the wifi will be on because ever since they sent the message wifi never came on its Saturday now my wifi is still off other people's wifi has been restored my wifi is off I lost 5 clients because of this the staff is rude and cant communicate they put rude messages on their status for clients they ignore your messages and don't answer calls this is the worst wifi company and I don't think openserve should do business with them they unprofessional and unreliable
Helpful (0)
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Sandra G
1 reviews | Active since Aug 2018
24 Jan 2026, 07:18
Worst wifi company must be closed
My WiFi has been off since Tuesday I contacted the company they said they have a problem they will keep us updated got a message Thursday saying the lines is processed and they putting us on a 14 day free trail and after that the 40/20 won't be available so they putting us on prepay ok i tried calling them to find when the wifi will be on because ever since they sent the message wifi never came on its Saturday now my wifi is still off other people's wifi has been restored my wifi is off I lost 5 clients because of this the staff is rude and cant communicate they put rude messages on their status for clients they ignore your messages and don't answer calls this is the worst wifi company and I don't think openserve should do business with them they unprofessional and unreliable
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Replies (0)JS
John S
1 reviews | Active since Jan 2020
23 Jan 2026, 19:57
Worst experience ever and customer service sucks
Dear HOFMANN ICT Team, I am writing this email out of extreme frustration and disappointment regarding the ongoing WiFi outage that has been affecting us since yesterday. Despite numerous calls and repeated messages sent to your WhatsApp customer service number, there has been no response whatsoever no acknowledgement, no feedback, no updates, and not even the courtesy of a call back. This level of silence from a service provider is completely unacceptable, especially considering that many of us have paid upfront for these services. What makes this situation even more concerning is the inconsistent and misleading explanations being given to customers. We are repeatedly told that the issue lies with Openserve, yet customers using other service providers on the same Openserve network are experiencing no issues at all. This clearly indicates that the problem does **not** lie with Openserve, but rather internally within your own service delivery. This outage is not a minor inconvenience. Many community members work from home, and children rely on stable internet for online schooling. The lack of connectivity has caused significant disruption, stress, and financial impact. The absence of communication from your side only amplifies this frustration and shows a serious lack of regard for your clients. At this point, the issue goes far beyond the technical failure it speaks directly to poor customer service, lack of accountability, and unprofessional conduct. I am deeply disappointed in the service received and will strongly advise members of our community to reconsider remaining with or moving away from HOFMANN ICT in the future. This approach to client care will undoubtedly result in the loss of a substantial amount of business. We expect immediate communication, transparency, and resolution. Silence is not an option when customers are affected at this scale. Another thing thats worries me is when we try and call you on WhatsApp then the call is rejected . Your so called support number doesn't even ring but says number is not available. So how the hell do we get hold of yourll . I am really disgusted by this service .
Helpful (0)
|Replies (0)JS
John S
1 reviews | Active since Jan 2020
23 Jan 2026, 19:57
Worst experience ever and customer service sucks
Dear HOFMANN ICT Team, I am writing this email out of extreme frustration and disappointment regarding the ongoing WiFi outage that has been affecting us since yesterday. Despite numerous calls and repeated messages sent to your WhatsApp customer service number, there has been no response whatsoever no acknowledgement, no feedback, no updates, and not even the courtesy of a call back. This level of silence from a service provider is completely unacceptable, especially considering that many of us have paid upfront for these services. What makes this situation even more concerning is the inconsistent and misleading explanations being given to customers. We are repeatedly told that the issue lies with Openserve, yet customers using other service providers on the same Openserve network are experiencing no issues at all. This clearly indicates that the problem does **not** lie with Openserve, but rather internally within your own service delivery. This outage is not a minor inconvenience. Many community members work from home, and children rely on stable internet for online schooling. The lack of connectivity has caused significant disruption, stress, and financial impact. The absence of communication from your side only amplifies this frustration and shows a serious lack of regard for your clients. At this point, the issue goes far beyond the technical failure it speaks directly to poor customer service, lack of accountability, and unprofessional conduct. I am deeply disappointed in the service received and will strongly advise members of our community to reconsider remaining with or moving away from HOFMANN ICT in the future. This approach to client care will undoubtedly result in the loss of a substantial amount of business. We expect immediate communication, transparency, and resolution. Silence is not an option when customers are affected at this scale. Another thing thats worries me is when we try and call you on WhatsApp then the call is rejected . Your so called support number doesn't even ring but says number is not available. So how the hell do we get hold of yourll . I am really disgusted by this service .
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Replies (0)