WH
Wazeem H
1 reviews | Active since Mar 2021
06 Feb 2026, 15:51
Got disconnected
Good day,
I completed my payment on the 23rd. I was informed that your company is transitioning all clients to a prepaid system.
Additionally, I was told that I would receive compensation for 14 days of free Wi-Fi. Although I paid for a full 30 days, my Wi-Fi service is currently inactive. As of now, it is not even the 23rd of February, and I was under the impression that the service was for 30 days?
I am genuinely exhausted by this ongoing issue. I operate a business, and this situation is causing significant disruption. I find myself having to bear the consequences of your inefficiency, which is particularly frustrating since I had inquired about this matter.
Regards, Wazeem
Helpful (0)
Replies (1)0
Replies (1)WH
Wazeem H's updateReviewer Update
09 Feb 2026, 11:59I simply called to follow up on the 23rd when I spoke to one of your agents. He advised me to visit the website to make a payment and also suggested using a voucher, which is quite user-friendly. I encountered no issues with that. I sent him a message via WhatsApp regarding one of the products I intended to purchase. He reassured me not to worry and instructed me to use the link he provided to buy the 20mbps package. Upon purchasing the 20mbps, I inquired why it displayed R270; he quoted, "Sir, this is a promotion, which is why it shows R270." I asked him multiple times if this was the same package I had before, and he confirmed it was.
After I purchased the 20mbps on the website using the voucher, the screen froze immediately after I entered the voucher and submitted it. I called him again, and he told me not to worry and to send him the voucher number. I informed him that when I attempted to enter it again, it indicated, "this voucher was used." He assured me that the payment had been allocated to my account. He also verified this on WhatsApp by forwarding the 20mbps package I initially inquired about and stated, "paid." During my conversation with this gentleman, I was assured that I would receive 14 days free for the inconvenience, after which my paid services would commence. I would only be charged from the 1st.
Please note that I have all of this documented. I called yesterday and spoke to Amo, who informed me that I would be speaking to the Director, Mr. Hoff. I explained my situation three times. He then advised me that Hoffman ICT services were down on Friday due to a technical issue. He stated, and I quote, "Your services will be up and running before I leave at 14:00 on 7/07/2026." However, the service is still down, and I have tried calling repeatedly without any response.
Today is the 4th day my services are off. I call and call no one answer.
After I purchased the 20mbps on the website using the voucher, the screen froze immediately after I entered the voucher and submitted it. I called him again, and he told me not to worry and to send him the voucher number. I informed him that when I attempted to enter it again, it indicated, "this voucher was used." He assured me that the payment had been allocated to my account. He also verified this on WhatsApp by forwarding the 20mbps package I initially inquired about and stated, "paid." During my conversation with this gentleman, I was assured that I would receive 14 days free for the inconvenience, after which my paid services would commence. I would only be charged from the 1st.
Please note that I have all of this documented. I called yesterday and spoke to Amo, who informed me that I would be speaking to the Director, Mr. Hoff. I explained my situation three times. He then advised me that Hoffman ICT services were down on Friday due to a technical issue. He stated, and I quote, "Your services will be up and running before I leave at 14:00 on 7/07/2026." However, the service is still down, and I have tried calling repeatedly without any response.
Today is the 4th day my services are off. I call and call no one answer.
WH
Wazeem H's update09 Feb 2026, 11:59
Reviewer Update
I simply called to follow up on the 23rd when I spoke to one of your agents. He advised me to visit the website to make a payment and also suggested using a voucher, which is quite user-friendly. I encountered no issues with that. I sent him a message via WhatsApp regarding one of the products I intended to purchase. He reassured me not to worry and instructed me to use the link he provided to buy the 20mbps package. Upon purchasing the 20mbps, I inquired why it displayed R270; he quoted, "Sir, this is a promotion, which is why it shows R270." I asked him multiple times if this was the same package I had before, and he confirmed it was.
After I purchased the 20mbps on the website using the voucher, the screen froze immediately after I entered the voucher and submitted it. I called him again, and he told me not to worry and to send him the voucher number. I informed him that when I attempted to enter it again, it indicated, "this voucher was used." He assured me that the payment had been allocated to my account. He also verified this on WhatsApp by forwarding the 20mbps package I initially inquired about and stated, "paid." During my conversation with this gentleman, I was assured that I would receive 14 days free for the inconvenience, after which my paid services would commence. I would only be charged from the 1st.
Please note that I have all of this documented. I called yesterday and spoke to Amo, who informed me that I would be speaking to the Director, Mr. Hoff. I explained my situation three times. He then advised me that Hoffman ICT services were down on Friday due to a technical issue. He stated, and I quote, "Your services will be up and running before I leave at 14:00 on 7/07/2026." However, the service is still down, and I have tried calling repeatedly without any response.
Today is the 4th day my services are off. I call and call no one answer.
After I purchased the 20mbps on the website using the voucher, the screen froze immediately after I entered the voucher and submitted it. I called him again, and he told me not to worry and to send him the voucher number. I informed him that when I attempted to enter it again, it indicated, "this voucher was used." He assured me that the payment had been allocated to my account. He also verified this on WhatsApp by forwarding the 20mbps package I initially inquired about and stated, "paid." During my conversation with this gentleman, I was assured that I would receive 14 days free for the inconvenience, after which my paid services would commence. I would only be charged from the 1st.
Please note that I have all of this documented. I called yesterday and spoke to Amo, who informed me that I would be speaking to the Director, Mr. Hoff. I explained my situation three times. He then advised me that Hoffman ICT services were down on Friday due to a technical issue. He stated, and I quote, "Your services will be up and running before I leave at 14:00 on 7/07/2026." However, the service is still down, and I have tried calling repeatedly without any response.
Today is the 4th day my services are off. I call and call no one answer.