Herotel Truecom
Claimed Business
|1|33 Reviews (last 12 months)|This business does not respond to reviews
Herotel Truecom
Claimed Business
|1
33 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Herotel Truecom is described as an internet provider struggling with prolonged fibre outages, unreliable speeds and weak fault resolution across towns including Giyani, Evaton North, Komatipoort, Ladismith, Potchefstroom, Klerksdorp and Sabie. Customers report days or weeks offline, exposed damaged fibre lines, chatbot-only support, unreturned callbacks and repeated transfers between departments. Billing complaints feature strongly, with incorrect debits, shifted due dates, suspended accounts and refunds converted to credits. Installation and relocation delays, stock shortages and unresponsive sales staff compound the frustration, though field technicians occasionally earn praise.
Performance(last 12 months):
Trustindex Rating
1.6NPS Score
-100Unlikely
TrustIndex
1.6
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|33 Reviews
Oct '25 - Sep '26
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lindo M
1 reviews | Active since Feb 2020
5 Sept 2026, 20:06
**** NETWORK PROVIDER: DO NOT BUY!
If it was possible to give a zero rating, I would do so. Herotel is simply not committed to providing the service we paid them for. I now lost my remote job because of their incompetence and lack of urgency when it comes to resolving their matters. To anyone reading this, stay away from this network provider if you still want to be employed and keep your mental health stable. I never thought I would be here writing a review but this company forced me to do this. Whoever is responsible for fixing issues is Giyani should be fired. I'll be cancelling my membership and I'll advise 10 more people to do so. What a bunch of ********s they are. You wait for us to top up our vouchers and then take the connection away.
Helpful (0)
|Replies (0)LM
Lindo M
1 reviews | Active since Feb 2020
5 Sept 2026, 20:06
**** NETWORK PROVIDER: DO NOT BUY!
If it was possible to give a zero rating, I would do so. Herotel is simply not committed to providing the service we paid them for. I now lost my remote job because of their incompetence and lack of urgency when it comes to resolving their matters. To anyone reading this, stay away from this network provider if you still want to be employed and keep your mental health stable. I never thought I would be here writing a review but this company forced me to do this. Whoever is responsible for fixing issues is Giyani should be fired. I'll be cancelling my membership and I'll advise 10 more people to do so. What a bunch of ********s they are. You wait for us to top up our vouchers and then take the connection away.
0
Replies (0)FVdM
Francois Van der Merwe
1 reviews | Active since Mar 2024
10 Aug 2026, 19:10
Bad technical support, always network outages
Very bad technical support, always network outages. Paying alot of money for only 3 weeks of wifi the rest of the time it's either network outages or problem with cables that take long period of time to get resolved, would not recommend
Helpful (0)
|Replies (0)FVdM
Francois Van der Merwe
1 reviews | Active since Mar 2024
10 Aug 2026, 19:10
Bad technical support, always network outages
Very bad technical support, always network outages. Paying alot of money for only 3 weeks of wifi the rest of the time it's either network outages or problem with cables that take long period of time to get resolved, would not recommend
0
Replies (0)LB
Linda B
1 reviews | Active since May 2020
7 Jul 2026, 13:01
Herotel disaster
I am beyond frustrated, irritated and upset with the lack of/mis -communication between myself and Herotel Wolmaransstad. They billed me incorrectly and I have been waiting for a refund since the 1st. I have now spoken to 6 agents and now they inform me there will be no refund just a credit.
Helpful (0)
|Replies (0)LB
Linda B
1 reviews | Active since May 2020
7 Jul 2026, 13:01
Herotel disaster
I am beyond frustrated, irritated and upset with the lack of/mis -communication between myself and Herotel Wolmaransstad. They billed me incorrectly and I have been waiting for a refund since the 1st. I have now spoken to 6 agents and now they inform me there will be no refund just a credit.
0
Replies (0)BN
Bongani N
1 reviews | Active since Dec 2025
12 Jun 2026, 18:53
No Internet for 7 Days, No Resolution, No Communication
I am extremely disappointed with Herotel's service. My fiber internet stopped working on 1 June 2026, and I immediately reported the fault. A work order was opened under reference number ***. For 7 days I had no internet service at all, despite paying my monthly subscription. During this period and for the following two weeks, I made numerous phone calls to Herotel seeking assistance and updates. Every time I called, I was promised that someone would contact me, send an email update, or escalate the matter. Unfortunately, none of these promises were fulfilled. What is even more concerning is that this is not an isolated issue. Many residents in Evaton North are experiencing similar problems with their fiber internet services. Some customers have reportedly gone for months without receiving the service they continue to pay for. It is frustrating and unfair to pay for a service that is unavailable while receiving little to no communication from the provider. Customers should not have to repeatedly chase for updates or beg for assistance when there is an active fault on their account. Herotel needs to improve its customer support, communication, and response times. At the moment, it feels like customer concerns are being ignored. I hope this complaint receives urgent attention and that affected customers are compensated for the periods during which services were unavailable. Reference: *** Location affected: Evaton North
Helpful (0)
|Replies (0)BN
Bongani N
1 reviews | Active since Dec 2025
12 Jun 2026, 18:53
No Internet for 7 Days, No Resolution, No Communication
I am extremely disappointed with Herotel's service. My fiber internet stopped working on 1 June 2026, and I immediately reported the fault. A work order was opened under reference number ***. For 7 days I had no internet service at all, despite paying my monthly subscription. During this period and for the following two weeks, I made numerous phone calls to Herotel seeking assistance and updates. Every time I called, I was promised that someone would contact me, send an email update, or escalate the matter. Unfortunately, none of these promises were fulfilled. What is even more concerning is that this is not an isolated issue. Many residents in Evaton North are experiencing similar problems with their fiber internet services. Some customers have reportedly gone for months without receiving the service they continue to pay for. It is frustrating and unfair to pay for a service that is unavailable while receiving little to no communication from the provider. Customers should not have to repeatedly chase for updates or beg for assistance when there is an active fault on their account. Herotel needs to improve its customer support, communication, and response times. At the moment, it feels like customer concerns are being ignored. I hope this complaint receives urgent attention and that affected customers are compensated for the periods during which services were unavailable. Reference: *** Location affected: Evaton North
0
Replies (0)DM
Dr M
1 reviews | Active since Jun 2026
11 Jun 2026, 10:09
****mers and ***********
FORMAL COMPLAINT: DEMAND FOR REFUND AND POOR SERVICE DELIVERY Date: 11 June 2026 To: Herotel Management Subject: Demand for Immediate Refund and Complaint Regarding Service Delivery Failures Dear Sir/Madam, I am writing to formally lodge a complaint regarding the unacceptable service I have received from Herotel and to demand the immediate processing of refunds due to me. Firstly, I require a full refund of the payment that was mistakenly deposited directly into your account. Your company has already acknowledged receipt of these funds, yet the refund remains outstanding. There is no reasonable justification for withholding money that does not belong to your company. Secondly, I demand a refund for the period during which I was deprived of internet services due to your prolonged maintenance activities. Customers pay for uninterrupted service, and where such service is not provided for an extended period, compensation should follow. I find it highly concerning that Herotel's maintenance allegedly continued for more than five days. In the telecommunications and internet services industry, maintenance is generally conducted during off-peak hours, overnight, or within a limited timeframe to minimise disruption to customers. It is unreasonable for customers to be left without service for such an extended period while still being expected to pay for a service they could not access. The combination of poor service delivery, prolonged outages, and delays in processing legitimate refunds reflects a serious disregard for customer rights and obligations under consumer protection principles. I therefore demand: 1. Immediate refund of the payment mistakenly made into Herotel's account. 2. A prorated refund for the period during which internet services were unavailable. 3. A written explanation for the excessive duration of the maintenance and service interruption. 4. Written confirmation within seven (7) days of receipt of this complaint that the refunds have been processed. Should this matter not be resolved within seven (7) days, I reserve the right to escalate the complaint to the relevant regulatory and consumer protection authorities, including the National Consumer Commission and the relevant telecommunications regulatory bodies. I trust that Herotel will treat this matter with the seriousness it deserves and resolve it without further delay. Yours faithfully, Tebogo Mokope Modjadji Customer :::
Helpful (0)
|Replies (0)DM
Dr M
1 reviews | Active since Jun 2026
11 Jun 2026, 10:09
****mers and ***********
FORMAL COMPLAINT: DEMAND FOR REFUND AND POOR SERVICE DELIVERY Date: 11 June 2026 To: Herotel Management Subject: Demand for Immediate Refund and Complaint Regarding Service Delivery Failures Dear Sir/Madam, I am writing to formally lodge a complaint regarding the unacceptable service I have received from Herotel and to demand the immediate processing of refunds due to me. Firstly, I require a full refund of the payment that was mistakenly deposited directly into your account. Your company has already acknowledged receipt of these funds, yet the refund remains outstanding. There is no reasonable justification for withholding money that does not belong to your company. Secondly, I demand a refund for the period during which I was deprived of internet services due to your prolonged maintenance activities. Customers pay for uninterrupted service, and where such service is not provided for an extended period, compensation should follow. I find it highly concerning that Herotel's maintenance allegedly continued for more than five days. In the telecommunications and internet services industry, maintenance is generally conducted during off-peak hours, overnight, or within a limited timeframe to minimise disruption to customers. It is unreasonable for customers to be left without service for such an extended period while still being expected to pay for a service they could not access. The combination of poor service delivery, prolonged outages, and delays in processing legitimate refunds reflects a serious disregard for customer rights and obligations under consumer protection principles. I therefore demand: 1. Immediate refund of the payment mistakenly made into Herotel's account. 2. A prorated refund for the period during which internet services were unavailable. 3. A written explanation for the excessive duration of the maintenance and service interruption. 4. Written confirmation within seven (7) days of receipt of this complaint that the refunds have been processed. Should this matter not be resolved within seven (7) days, I reserve the right to escalate the complaint to the relevant regulatory and consumer protection authorities, including the National Consumer Commission and the relevant telecommunications regulatory bodies. I trust that Herotel will treat this matter with the seriousness it deserves and resolve it without further delay. Yours faithfully, Tebogo Mokope Modjadji Customer :::
0
Replies (0)MN
Molebogeng N
1 reviews | Active since Jun 2014
10 Jun 2026, 16:40
Herotel constant network outage
Herotel started well, we it was first installed two years back we didn't have any problem. Lately its the worst, theres network outage every single day today its worse the network went down at 12 pm and its 16:38 and its still out. Wouldn't advise anyone to sign up with them im trying to get a new wifi company that can assist my household because this is just *******.
Helpful (0)
|Replies (0)MN
Molebogeng N
1 reviews | Active since Jun 2014
10 Jun 2026, 16:40
Herotel constant network outage
Herotel started well, we it was first installed two years back we didn't have any problem. Lately its the worst, theres network outage every single day today its worse the network went down at 12 pm and its 16:38 and its still out. Wouldn't advise anyone to sign up with them im trying to get a new wifi company that can assist my household because this is just *******.
0
Replies (0)TN
P
Philemon
1 reviews | Active since Aug 2024
2 Jun 2026, 14:55
Disappointed
So disappointed, you guys installed wifi at another premises with my mom's details, now my mom has no internet because your technicians do not check!! I called in and they are telling me they shut down her internet! Why not shut down at the premises where your technicians did not check for proper details???
Helpful (0)
|Replies (0)P
Philemon
1 reviews | Active since Aug 2024
2 Jun 2026, 14:55
Disappointed
So disappointed, you guys installed wifi at another premises with my mom's details, now my mom has no internet because your technicians do not check!! I called in and they are telling me they shut down her internet! Why not shut down at the premises where your technicians did not check for proper details???
0
Replies (0)