1 reviews | Active since Jun 2019
Poor customer care
I am not happy with the way i was treated by help me service. I have been a member paying my premiums for over 2 years just because i havent paid this month they refused to help me tow my car , suggested a quote due non payment for the 19 days not even a month Their consultant by the name of Puleng , she did not even have my policy details she needed to call client care to verify my details before any assistance which took 20 minutes and i had to leave my car unattended because apparently i had to pay for my towing 😪it is not the first time they failed me last year sometime i needed a guard .the guard did not arrive and i had to find the nearest service provider near me to tow the car because they could not find one . It took me 30 minutes calling different service providers which is not my job to look for service providers which they are supposed to provide. I failed to understand why i need to pay cash if you can still double debit my account next month .
Dear Vutisani,
We sincerely apologize for the frustration and disappointment you experienced with our service. We value your support over the past two years and understand how upsetting it must have been not to receive the assistance you expected when you needed it most.
Please note that our service operates on a month-to-month basis, and unfortunately, we are unable to provide assistance when a policy is in arrears. We would also like to clarify that we do not double debit accounts in the following month to recover outstanding premiums.
We are sorry to hear about the delays you experienced while your policy details were being verified, as well as the previous incident where you had to source a service provider yourself. We understand your concerns and take your feedback regarding the service you received from Puleng seriously.
We would appreciate the opportunity to investigate both incidents further. Kindly send us your contact details and policy number via private message so that we can look into the matter and provide you with feedback.
Thank you for bringing your concerns to our attention. We apologize for the inconvenience caused and appreciate the opportunity to address your experience.
Regards,
HelpMe Team.
Dear Vutisani,
We sincerely apologize for the frustration and disappointment you experienced with our service. We value your support over the past two years and understand how upsetting it must have been not to receive the assistance you expected when you needed it most.
Please note that our service operates on a month-to-month basis, and unfortunately, we are unable to provide assistance when a policy is in arrears. We would also like to clarify that we do not double debit accounts in the following month to recover outstanding premiums.
We are sorry to hear about the delays you experienced while your policy details were being verified, as well as the previous incident where you had to source a service provider yourself. We understand your concerns and take your feedback regarding the service you received from Puleng seriously.
We would appreciate the opportunity to investigate both incidents further. Kindly send us your contact details and policy number via private message so that we can look into the matter and provide you with feedback.
Thank you for bringing your concerns to our attention. We apologize for the inconvenience caused and appreciate the opportunity to address your experience.
Regards,
HelpMe Team.