Based on recent customer reviews, Hellopeter is widely valued for getting results where call centres and direct emails fail, with consumers consistently reporting complaints resolved within hours or days. Product Reliability and Output Quality (4.3) and Customer Support and Service Quality (4.3) lead the profile. A recurring theme, however, is broken OTP logins under Platform Usability and Functionality (2.3) and disputed review removals under Transparency, Trust and Fairness (1.6).
Top Strengths:
- •Product Reliability & Output Quality: Customers consistently describe stalled matters with banks, insurers, telcos and retailers moving within hours of a review going live. Refunds, replacements, paid up letters and reconnections are repeatedly credited to the platform, and many use it to vet companies before buying.
Replied to 99% of negative reviews
Reply time on negative reviews: 38h 11m
TrustIndex
7.3
Ranking
#4
in Software & Apps
Reply Time
27h 17m
NPS Score
33
Recommended: Likely
Replied to 99% of negative reviews
Reply time on negative reviews: 38h 11m
Nov '25 - Oct '26
Frequently Asked Questions About Hellopeter
What do customers say about Hellopeter?
Based on recent customer reviews, Hellopeter is widely valued for getting results where call centres and direct emails fail, with consumers consistently reporting complaints resolved within hours or days. Product Reliability and Output Quality (4.3) and Customer Support and Service Quality (4.3) lead the profile. A recurring theme, however, is broken OTP logins under Platform Usability and Functionality (2.3) and disputed review removals under Transparency, Trust and Fairness (1.6).
What is Hellopeter's biggest strength?
Hellopeter's biggest strength, according to Hellopeter's AI analysis, is Product Reliability & Output Quality. Customers consistently describe stalled matters with banks, insurers, telcos and retailers moving within hours of a review going live. Refunds, replacements, paid up letters and reconnections are repeatedly credited to the platform, and many use it to vet companies before buying.
What are the most common complaints about Hellopeter?
The most common complaint about Hellopeter, based on Hellopeter's AI analysis of recent customer reviews, is Platform Usability & Functionality. The dominant friction is login. OTP codes by SMS or email frequently never arrive, and long standing members are locked out when an old email is tied to their number. Session timeouts, missing business dropdowns and heavy pop up ads compound this.
How does Hellopeter compare to other Software & Apps companies?
Hellopeter scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Software & Apps, compared to the Software & Apps industry average of 3.7. Their strongest theme is Customer Support (4.3); their weakest is Trust & Fairness (1.6). The top AI-rated Software & Apps business on Hellopeter is MadMuscles (3.9). How is the AI Score calculated? →
Is Hellopeter trustworthy?
Hellopeter has a TrustIndex of 7.3 out of 10 on Hellopeter, based on 507 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 38 hours 11 min. Hellopeter has tracked Hellopeter across 4,689 total reviews. How is the TrustIndex calculated? →
Recent reviews (507)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2018
Hellopeter works
Without Hellopeter I would still be wihtout power. Thank you so much for helping me with Wskom. My electricity is back.
1 reviews | Active since Aug 2018
Hellopeter works
Without Hellopeter I would still be wihtout power. Thank you so much for helping me with Wskom. My electricity is back.
1 reviews | Active since Oct 2026
Removed my review of poor service for breaking community guidelines?!
Removed my review for poor service from my ISP for breaking community guidelines!?!? So we can't complain about Poor service on HelloPeter? Then why have this site !?
1 reviews | Active since Oct 2026
Removed my review of poor service for breaking community guidelines?!
Removed my review for poor service from my ISP for breaking community guidelines!?!? So we can't complain about Poor service on HelloPeter? Then why have this site !?
1 reviews | Active since Jan 2025
HelloPeter, thanks for providing a platform where consumers can raise concerns and seek accountability.
**Update: Payment Received – Thank You, HelloPeter** I would like to update this thread and thank HelloPeter for providing a platform where consumers can raise concerns and seek accountability. This morning, I received the payment of R535.00 from Budget Insurance, representing the difference under the Price Beat promotion. While I am pleased that the matter has finally been resolved, I cannot help but question whether this payment would have been processed as promptly had I not raised my complaint on HelloPeter. I had made several calls and received repeated assurances before sharing my experience here. Nevertheless, I appreciate the outcome and thank HelloPeter for the platform and visibility it provided. My hope is that Budget Insurance will improve its communication and payment processes so that other customers do not have to resort to public complaints to receive what they have been promised. Thank you, HelloPeter.
1 reviews | Active since Jan 2025
HelloPeter, thanks for providing a platform where consumers can raise concerns and seek accountability.
**Update: Payment Received – Thank You, HelloPeter** I would like to update this thread and thank HelloPeter for providing a platform where consumers can raise concerns and seek accountability. This morning, I received the payment of R535.00 from Budget Insurance, representing the difference under the Price Beat promotion. While I am pleased that the matter has finally been resolved, I cannot help but question whether this payment would have been processed as promptly had I not raised my complaint on HelloPeter. I had made several calls and received repeated assurances before sharing my experience here. Nevertheless, I appreciate the outcome and thank HelloPeter for the platform and visibility it provided. My hope is that Budget Insurance will improve its communication and payment processes so that other customers do not have to resort to public complaints to receive what they have been promised. Thank you, HelloPeter.
1 reviews | Active since Apr 2014
Review Verification Dispute – SEDIBOGOLO / SAFRICAN (SANLAM)
Review Verification Dispute – SEDIBOGOLO / SAFRICAN (SANLAM) You removed my review: Hi Hellopeter Team, Thank you for the clarification. However, I need to point out how your platform is being weaponised by Sanlam/Safrican to avoid accountability. While I understand your rule regarding a "bona fide customer," I am the primary person handling these three entirely separate operational issues that have been formally logged with this business. The business has ignored all communication and numerous follow-ups for over a month. By removing my review, you are actively helping them suppress legitimate complaints and consumer negligence. If your policy completely blocks a designated representative from highlighting systemic issues with an insurer, how do you expect consumers to warn the public about a business that refuses to respond via its own internal channels? Please advise if you will allow me to re-post this if I upload a signed affidavit from the policyholders appointing me to handle this dispute on their behalf, or if Hellopeter simply prefers to protect corporate profiles over public transparency
1 reviews | Active since Apr 2014
Review Verification Dispute – SEDIBOGOLO / SAFRICAN (SANLAM)
Review Verification Dispute – SEDIBOGOLO / SAFRICAN (SANLAM) You removed my review: Hi Hellopeter Team, Thank you for the clarification. However, I need to point out how your platform is being weaponised by Sanlam/Safrican to avoid accountability. While I understand your rule regarding a "bona fide customer," I am the primary person handling these three entirely separate operational issues that have been formally logged with this business. The business has ignored all communication and numerous follow-ups for over a month. By removing my review, you are actively helping them suppress legitimate complaints and consumer negligence. If your policy completely blocks a designated representative from highlighting systemic issues with an insurer, how do you expect consumers to warn the public about a business that refuses to respond via its own internal channels? Please advise if you will allow me to re-post this if I upload a signed affidavit from the policyholders appointing me to handle this dispute on their behalf, or if Hellopeter simply prefers to protect corporate profiles over public transparency
1 reviews | Active since Apr 2026
Everytime I write here I receive a call from African bank instead of getting the help I need
I can't seem to get help with regards to African bank
1 reviews | Active since Apr 2026
Everytime I write here I receive a call from African bank instead of getting the help I need
I can't seem to get help with regards to African bank