Scores reflect the Overall AI Score for each category
Based on recent customer reviews, GTC (Pty) Ltd is defined by its call centre consultants. Customers repeatedly name Siyethemba Shembe, Zamah, Annastasia Naidu, Muhammad Sheik and Ridhwaan as patient, knowledgeable and genuinely invested in their claims, lifting Customer Service and Professional Guidance (4.6). A recurring frustration is slow fund payouts and banking detail validation, which weighs on Billing, Payments and Financial Accuracy (3.3).
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name individual consultants and describe them as patient, humble and knowledgeable. A recurring theme is agents walking clients step by step through claims, resetting logins and explaining two pot rules until the client is confident.
Replied to 87% of negative reviews
Reply time on negative reviews: 9h 54m
TrustIndex
10
Perfect Score
Ranking
#3
in Investments & Wealth
Reply Time
9h 59m
NPS Score
70
Recommended: Very Likely
Replied to 87% of negative reviews
Reply time on negative reviews: 9h 54m
Oct '25 - Sep '26
Frequently Asked Questions About GTC (Pty) Ltd
What do customers say about GTC (Pty) Ltd?
Based on recent customer reviews, GTC (Pty) Ltd is defined by its call centre consultants. Customers repeatedly name Siyethemba Shembe, Zamah, Annastasia Naidu, Muhammad Sheik and Ridhwaan as patient, knowledgeable and genuinely invested in their claims, lifting Customer Service and Professional Guidance (4.6). A recurring frustration is slow fund payouts and banking detail validation, which weighs on Billing, Payments and Financial Accuracy (3.3).
What is GTC (Pty) Ltd's biggest strength?
GTC (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers consistently name individual consultants and describe them as patient, humble and knowledgeable. A recurring theme is agents walking clients step by step through claims, resetting logins and explaining two pot rules until the client is confident.
What are the most common complaints about GTC (Pty) Ltd?
The most common complaint about GTC (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Customers praise clear explanations of tax, benefits and retirement options, and note confidentiality being respected. Trust dips where the online portal and app fail, banking detail verification stalls and internal errors are never disclosed proactively.
How does GTC (Pty) Ltd compare to other Investments & Wealth companies?
GTC (Pty) Ltd scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.1. Their strongest theme is Consultant Quality (4.7); their weakest is Account Management (3.2). The top AI-rated Investments & Wealth business on Hellopeter is ASI Financial Services (4.4). How is the AI Score calculated? →
Is GTC (Pty) Ltd trustworthy?
GTC (Pty) Ltd has a TrustIndex of 10 out of 10 on Hellopeter, based on 457 reviews in the last 12 months. They reply to 87% of negative reviews, typically within 9 hours 54 min. Hellopeter has tracked GTC (Pty) Ltd across 669 total reviews. How is the TrustIndex calculated? →
Recent reviews (457)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Really great experience with GTC
Really great experience with GTC! Everything was explained clearly, and I understood the process well. They kept me updated and followed up regularly. Very happy with the service! 😊
1 reviews | Active since Sept 2026
Priya reference number *** assisted me with my two port claim and I'm happy everything went well
Priya reference number *** assisted me with my two port claim and I'm happy everything went well
1 reviews | Active since Sept 2026
Priya reference number *** assisted me with my two port claim and I'm happy everything went well
Priya reference number *** assisted me with my two port claim and I'm happy everything went well
1 reviews | Active since Sept 2026
The experience has been fairly good, the service was in terms of being updated throughout the pro...
The experience has been fairly good, the service was in terms of being updated throughout the process. Appreciate it.
1 reviews | Active since Sept 2026
Excellent service with dedication and courtesy
Excellent service with dedication and courtesy. Recommendations and advice given to me. Always updated wirh any development on my reference case *** assisted by Zama
1 reviews | Active since Sept 2026
Excellent service with dedication and courtesy
Excellent service with dedication and courtesy. Recommendations and advice given to me. Always updated wirh any development on my reference case *** assisted by Zama
1 reviews | Active since Oct 2013
Abysmal communication and unacceptable delays on pension payout
Rating: ⭐️ (1/5) My experience with GTC (specifically dealing with Goolam) regarding my pension fund withdrawal and payout process has been deeply frustrating and entirely unprofessional. While the initial paperwork and SARS tax directive were successfully processed, the final payout stage has turned into an administrative black hole characterized by complete apathetic silence and conflicting information. * Constant Chasing: At every single step, I have had to proactively chase down updates. There is zero proactive communication from their side to keep clients informed. * Conflicting Information: After being verbally assured over the phone that my payment batch had been released and that funds would clear within the standard 24–48 hours, I received a completely contradictory email the next morning pushing the date out further with a dismissive "subject to change." * Unprofessional Drag: Weeks after SARS has issued the tax directive, clients are left waiting in limbo with no transparency or accountability from the team. When people are exiting a fund and trying to manage their financial transition, this kind of sluggish, disorganized service causes unnecessary stress. GTC needs to seriously overhaul its *** communication and processing speed. I expected a far higher standard of professionalism from an established financial administrator.
1 reviews | Active since Oct 2013
Abysmal communication and unacceptable delays on pension payout
Rating: ⭐️ (1/5) My experience with GTC (specifically dealing with Goolam) regarding my pension fund withdrawal and payout process has been deeply frustrating and entirely unprofessional. While the initial paperwork and SARS tax directive were successfully processed, the final payout stage has turned into an administrative black hole characterized by complete apathetic silence and conflicting information. * Constant Chasing: At every single step, I have had to proactively chase down updates. There is zero proactive communication from their side to keep clients informed. * Conflicting Information: After being verbally assured over the phone that my payment batch had been released and that funds would clear within the standard 24–48 hours, I received a completely contradictory email the next morning pushing the date out further with a dismissive "subject to change." * Unprofessional Drag: Weeks after SARS has issued the tax directive, clients are left waiting in limbo with no transparency or accountability from the team. When people are exiting a fund and trying to manage their financial transition, this kind of sluggish, disorganized service causes unnecessary stress. GTC needs to seriously overhaul its *** communication and processing speed. I expected a far higher standard of professionalism from an established financial administrator.