Abysmal communication and unacceptable delays on pension payout

Rating: ⭐️ (1/5) My experience with GTC (specifically dealing with Goolam) regarding my pension fund withdrawal and payout process has been deeply frustrating and entirely unprofessional.

While the initial paperwork and SARS tax directive were successfully processed, the final payout stage has turned into an administrative black hole characterized by complete apathetic silence and conflicting information.

* Constant Chasing: At every single step, I have had to proactively chase down updates. There is zero proactive communication from their side to keep clients informed.

* Conflicting Information: After being verbally assured over the phone that my payment batch had been released and that funds would clear within the standard 24–48 hours, I received a completely contradictory email the next morning pushing the date out further with a dismissive "subject to change."

* Unprofessional Drag: Weeks after SARS has issued the tax directive, clients are left waiting in limbo with no transparency or accountability from the team.

When people are exiting a fund and trying to manage their financial transition, this kind of sluggish, disorganized service causes unnecessary stress. GTC needs to seriously overhaul its MAPS communication and processing speed. I expected a far higher standard of professionalism from an established financial administrator.