Based on recent customer reviews, Green Motion is drawing heavy criticism for delayed or unreturned refundable deposits, with several renters reporting weeks of follow-up calls, contradictory explanations and no proof of payment. Airport pickups at OR Tambo and elsewhere frustrate travellers because there is no proper office, vehicles arrive late or differ from what was booked, and phone lines go unanswered. Damage claims at return are also disputed. The lone bright spot is the East London branch, where staff were praised as efficient, kind and professional.
TrustIndex
2.3
NPS Score
-60
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Green Motion
What do customers say about Green Motion?
Based on recent customer reviews, Green Motion is drawing heavy criticism for delayed or unreturned refundable deposits, with several renters reporting weeks of follow-up calls, contradictory explanations and no proof of payment. Airport pickups at OR Tambo and elsewhere frustrate travellers because there is no proper office, vehicles arrive late or differ from what was booked, and phone lines go unanswered. Damage claims at return are also disputed. The lone bright spot is the East London branch, where staff were praised as efficient, kind and professional.
Is Green Motion trustworthy?
Green Motion has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Green Motion across 55 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2021
Green motion car rental poor service
The worst car rental company. I've been booking with AVIS, Europcars and Woodford I've never experienced such incompetence. I collected their car, Green motion company car, at OR. Tambo, on the 29 September 2026 and returned it on the 3rd of October 2026. To date i didn't receive my refund of the deposit, no communication what so ever. I dont see myself booking any car form this company again, they do not care about customers.
1 reviews | Active since Dec 2021
Green motion car rental poor service
The worst car rental company. I've been booking with AVIS, Europcars and Woodford I've never experienced such incompetence. I collected their car, Green motion company car, at OR. Tambo, on the 29 September 2026 and returned it on the 3rd of October 2026. To date i didn't receive my refund of the deposit, no communication what so ever. I dont see myself booking any car form this company again, they do not care about customers.
1 reviews | Active since Sept 2015
Absolutely terrible
Terrible experience from start to finish. The branch is off site and we had to wait for the shuttle to be full before they departed, the couple we were waited for decided to go shopping at Woolworths for 25 min while we waited, the agent said there was nothing she could do. When arriving at the branch the agents were not capable on their own system which resulted in further delay. I advise the agent that we had a *** flight out on return would the branch be open. He said he would make a note and yes it would be. The day before the return o phoned to confirm this, the call centre agent was rude, he said he couldn't guarantee this and that I would need to make a change to my booking via the website I booked it with, I rep**** saying that didn't make sense as they are a broker that would need to arrange this with Green motion. He said that's all he can advise and mid way when I asked him to confirm his name he changed his name to Ace which wasn't who he introduced himself as. Needless to say we arrived at 05:00 am and the branch was closed. We had no choice but to drive this car to the airport and leave it there. No apology recorded for this. It was terrible, I will never use them again and would not recommend them
1 reviews | Active since Sept 2015
Absolutely terrible
Terrible experience from start to finish. The branch is off site and we had to wait for the shuttle to be full before they departed, the couple we were waited for decided to go shopping at Woolworths for 25 min while we waited, the agent said there was nothing she could do. When arriving at the branch the agents were not capable on their own system which resulted in further delay. I advise the agent that we had a *** flight out on return would the branch be open. He said he would make a note and yes it would be. The day before the return o phoned to confirm this, the call centre agent was rude, he said he couldn't guarantee this and that I would need to make a change to my booking via the website I booked it with, I rep**** saying that didn't make sense as they are a broker that would need to arrange this with Green motion. He said that's all he can advise and mid way when I asked him to confirm his name he changed his name to Ace which wasn't who he introduced himself as. Needless to say we arrived at 05:00 am and the branch was closed. We had no choice but to drive this car to the airport and leave it there. No apology recorded for this. It was terrible, I will never use them again and would not recommend them
1 reviews | Active since Feb 2014
Terribile Service - DO NOT USE these ****mers
There was no office at the collection site, and the representative was extremely rude. No one was waiting at the airport as previously advised. The telephone number provided was not operational—it simply rang continuously, with no assistance available. I collected the car in the evening after waiting for more than an hour. When I returned it, another representative identified a microscopic mark on the windscreen that was barely visible and had not been noticed by either party at the time of collection. The company is now attempting to hold me responsible for it. The handling of this matter feels unfair and has left me seriously concerned about the company’s practices, particularly after reading reports of similar experiences from other customers. I intend to escalate the matter to the highest appropriate level. This was my first and last booking with this company. I am extremely disappointed and will not use its services again.
1 reviews | Active since Feb 2014
Terribile Service - DO NOT USE these ****mers
There was no office at the collection site, and the representative was extremely rude. No one was waiting at the airport as previously advised. The telephone number provided was not operational—it simply rang continuously, with no assistance available. I collected the car in the evening after waiting for more than an hour. When I returned it, another representative identified a microscopic mark on the windscreen that was barely visible and had not been noticed by either party at the time of collection. The company is now attempting to hold me responsible for it. The handling of this matter feels unfair and has left me seriously concerned about the company’s practices, particularly after reading reports of similar experiences from other customers. I intend to escalate the matter to the highest appropriate level. This was my first and last booking with this company. I am extremely disappointed and will not use its services again.
1 reviews | Active since Mar 2009
REFUND MY DEPOSIT!! U HAVE TO FIGHT THEM.
Dear U Save Management, I am extremely disappointed and frustrated by the poor handling of my deposit refund and the lack of accountability shown by your staff. I returned the vehicle on 27/04/2026 and have still not received my deposit refund almost one month later. On 19/05/2026, I contacted your office and spoke to Luke, who assured me that my refund would be processed. I accepted this assurance in good faith. Today, 25/05/2026, I again had to follow up and spoke to ANOTHER STAFF. He initially informed me that payment had already been made and that I simply needed to wait as it was an EFT. I immediately requested proof of payment. Only then was I informed that Luke had in fact forgotten to process the deposit into my account last week. This is completely unacceptable. I was first given incorrect information and then received a contradictory explanation only after requesting proof. Customers should not have to chase after their own money or be given misleading information. This demonstrates a serious lack of communication, accountability, and professionalism. I am furious that a refund which should have been routine now requires repeated follow-up calls from my side and is only being processed today — one full month after returning the vehicle. I frequently travel to Port Elizabeth and have made use of your services before, but this experience has left me with very little confidence in using your company again. Customer service and accountability play a major role in deciding where clients return. I demand immediate confirmation that payment has been processed today together with proof of payment. I also expect management to address this matter internally so that other customers do not experience this level of poor service and unnecessary delays. I await your urgent response. Kind regards,
1 reviews | Active since Mar 2009
REFUND MY DEPOSIT!! U HAVE TO FIGHT THEM.
Dear U Save Management, I am extremely disappointed and frustrated by the poor handling of my deposit refund and the lack of accountability shown by your staff. I returned the vehicle on 27/04/2026 and have still not received my deposit refund almost one month later. On 19/05/2026, I contacted your office and spoke to Luke, who assured me that my refund would be processed. I accepted this assurance in good faith. Today, 25/05/2026, I again had to follow up and spoke to ANOTHER STAFF. He initially informed me that payment had already been made and that I simply needed to wait as it was an EFT. I immediately requested proof of payment. Only then was I informed that Luke had in fact forgotten to process the deposit into my account last week. This is completely unacceptable. I was first given incorrect information and then received a contradictory explanation only after requesting proof. Customers should not have to chase after their own money or be given misleading information. This demonstrates a serious lack of communication, accountability, and professionalism. I am furious that a refund which should have been routine now requires repeated follow-up calls from my side and is only being processed today — one full month after returning the vehicle. I frequently travel to Port Elizabeth and have made use of your services before, but this experience has left me with very little confidence in using your company again. Customer service and accountability play a major role in deciding where clients return. I demand immediate confirmation that payment has been processed today together with proof of payment. I also expect management to address this matter internally so that other customers do not experience this level of poor service and unnecessary delays. I await your urgent response. Kind regards,
1 reviews | Active since Mar 2026
Stay away from Greenmotion/carflexi care hire
On pick up they took photos of my bankcard and Drivers license Today transactions where made on my card They owe me the deposit
1 reviews | Active since Mar 2026
Stay away from Greenmotion/carflexi care hire
On pick up they took photos of my bankcard and Drivers license Today transactions where made on my card They owe me the deposit
1 reviews | Active since Feb 2026
VERY BAD EXPERIENCE!
Worst car rental experience of my life: 1. When we arrived at the airport our vehicle wasn't ready. We rented a small SUV and the rental was deducted from my Credit Card before we even arrived to collect the vehicle. The representative in the parking garage then offered another vehicle (a small sedan) - I indicated to him we will take the vehicle but requested a discount because it was a different class of vehicle. He said we already paid for the vehicle and there is no discount. I then insisted that we wanted the class of vehicle we paid for. He said we had to wait because the vehicle is still out. When the vehicle arrived they started processing it we loaded our luggage and then we were informed the vehicle is still blocked on the system because it was booked out for maintenance we need to wait for another vehicle. Needless to say that we had to stand in the parking garage until the other vehicle arrived - keep in mind there is no office where you can sit and wait because they operate out of the back of a vehicle... 2. Over and above the actual vehicle rental cost we paid we had to pay a "refundable" deposit of R13,300.00. This was part of the standard terms which I accepted. However what wasn't explained to us is that it may take up to 21 days before the deposit is refunded. Well here I'm sitting awaiting the refund - today is day 25 (24 Feb '26). I have phoned and followed up and every time there are just empty promises. I will definitely not make use of Green Motion again nor will I ever recommend them.
1 reviews | Active since Feb 2026
VERY BAD EXPERIENCE!
Worst car rental experience of my life: 1. When we arrived at the airport our vehicle wasn't ready. We rented a small SUV and the rental was deducted from my Credit Card before we even arrived to collect the vehicle. The representative in the parking garage then offered another vehicle (a small sedan) - I indicated to him we will take the vehicle but requested a discount because it was a different class of vehicle. He said we already paid for the vehicle and there is no discount. I then insisted that we wanted the class of vehicle we paid for. He said we had to wait because the vehicle is still out. When the vehicle arrived they started processing it we loaded our luggage and then we were informed the vehicle is still blocked on the system because it was booked out for maintenance we need to wait for another vehicle. Needless to say that we had to stand in the parking garage until the other vehicle arrived - keep in mind there is no office where you can sit and wait because they operate out of the back of a vehicle... 2. Over and above the actual vehicle rental cost we paid we had to pay a "refundable" deposit of R13,300.00. This was part of the standard terms which I accepted. However what wasn't explained to us is that it may take up to 21 days before the deposit is refunded. Well here I'm sitting awaiting the refund - today is day 25 (24 Feb '26). I have phoned and followed up and every time there are just empty promises. I will definitely not make use of Green Motion again nor will I ever recommend them.
1 reviews | Active since Feb 2026
Absolutely unacceptable experience with Green Motion.
Absolutely unacceptable experience with Green Motion. I was left abandoned in a foreign country after collecting a vehicle from Green Motion. When issues arose, I tried repeatedly to contact their support and local office — calls went unanswered, messages ignored, and no assistance was provided. There was zero accountability, zero urgency, and zero customer care. Being stranded without support is not just inconvenient — it’s unsafe and irresponsible for a car rental company. This experience caused unnecessary stress, wasted time, and additional costs that could have been avoided with even the most basic level of professionalism. If something goes wrong, do not expect help. I strongly advise travelers to avoid Green Motion and choose a company that actually supports its customers when they need it most. Avoid Avoid Avoid!
1 reviews | Active since Feb 2026
Absolutely unacceptable experience with Green Motion.
Absolutely unacceptable experience with Green Motion. I was left abandoned in a foreign country after collecting a vehicle from Green Motion. When issues arose, I tried repeatedly to contact their support and local office — calls went unanswered, messages ignored, and no assistance was provided. There was zero accountability, zero urgency, and zero customer care. Being stranded without support is not just inconvenient — it’s unsafe and irresponsible for a car rental company. This experience caused unnecessary stress, wasted time, and additional costs that could have been avoided with even the most basic level of professionalism. If something goes wrong, do not expect help. I strongly advise travelers to avoid Green Motion and choose a company that actually supports its customers when they need it most. Avoid Avoid Avoid!
1 reviews | Active since Aug 2025
Will never use again nor recommend this company
Worst car rental car hire company - seemed ***** in my opinion. The prices lure you in but they are not able to honour what they advertise. The pics of the cars available don’t match the cars they have to hire and they don’t have similar cars available either. Would not recommend that you pay in advance as you will be cheated of your money. They also don’t have an office at OR Tambo airport where we collected the car and had a chair in the car park which seemed ***** but as we had already paid we had no choice but to proceed. The car did arrive promptly but as per above was not what we booked, nor similar. Recommend you stay away.
1 reviews | Active since Aug 2025
Will never use again nor recommend this company
Worst car rental car hire company - seemed ***** in my opinion. The prices lure you in but they are not able to honour what they advertise. The pics of the cars available don’t match the cars they have to hire and they don’t have similar cars available either. Would not recommend that you pay in advance as you will be cheated of your money. They also don’t have an office at OR Tambo airport where we collected the car and had a chair in the car park which seemed ***** but as we had already paid we had no choice but to proceed. The car did arrive promptly but as per above was not what we booked, nor similar. Recommend you stay away.