Absolutely terrible

Terrible experience from start to finish. The branch is off site and we had to wait for the shuttle to be full before they departed, the couple we were waited for decided to go shopping at Woolworths for 25 min while we waited, the agent said there was nothing she could do. When arriving at the branch the agents were not capable on their own system which resulted in further delay. I advise the agent that we had a *** flight out on return would the branch be open. He said he would make a note and yes it would be. The day before the return o phoned to confirm this, the call centre agent was rude, he said he couldn't guarantee this and that I would need to make a change to my booking via the website I booked it with, I rep**** saying that didn't make sense as they are a broker that would need to arrange this with Green motion. He said that's all he can advise and mid way when I asked him to confirm his name he changed his name to Ace which wasn't who he introduced himself as. Needless to say we arrived at 05:00 am and the branch was closed. We had no choice but to drive this car to the airport and leave it there. No apology recorded for this. It was terrible, I will never use them again and would not recommend them