Based on recent customer reviews, Goldrush Bingo is drawing consistent criticism across both its online platform and its physical branches. Players report deposits clearing instantly while withdrawals stall behind verification demands, surname mismatches and requests for proof of payment that card transactions cannot produce. Others describe accounts suspended after wins or voucher gifting, unresolved slot credit glitches, and contradictory answers from agents. Venue feedback from Jeffreys Bay, Rustenburg, Sandridge and Cresta cites unfriendly staff, incorrect menu pricing, untidy bathrooms and machines believed to be rigged. Cheap food and a few dedicated staff are the rare bright spots.
TrustIndex
1.9
Â
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Goldrush Bingo
What do customers say about Goldrush Bingo?
Based on recent customer reviews, Goldrush Bingo is drawing consistent criticism across both its online platform and its physical branches. Players report deposits clearing instantly while withdrawals stall behind verification demands, surname mismatches and requests for proof of payment that card transactions cannot produce. Others describe accounts suspended after wins or voucher gifting, unresolved slot credit glitches, and contradictory answers from agents. Venue feedback from Jeffreys Bay, Rustenburg, Sandridge and Cresta cites unfriendly staff, incorrect menu pricing, untidy bathrooms and machines believed to be rigged. Cheap food and a few dedicated staff are the rare bright spots.
Is Goldrush Bingo trustworthy?
Goldrush Bingo has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. Hellopeter has tracked Goldrush Bingo across 123 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2013
*****ing
I made a deposit with real money no quwations asked when taking my money but now that I want to withdraw my winnings they refuse to help me after submitting the documents for verification. As they dont want to accept that my Id card is on my married surname and my bank account is on my ****en surname. I was willkng to send a copy of my ****en id book as well as a police affidavit confirming my house burnt down an thus I dont have a marriage certificate anymore, but no no avail are the willing to help me. They are demanding that I change my surname on bank account to my married surname which is discriminating me as I can proof it is me and my bank account. On the proof of account it show my id number so why does this not proof it is me? This is *****kng my money as they can quickly take but have stories to give my money to me. If this matter is not resolved so I can get my money with an appology, I will take this further and I will start taking this to the news
1 reviews | Active since Nov 2013
*****ing
I made a deposit with real money no quwations asked when taking my money but now that I want to withdraw my winnings they refuse to help me after submitting the documents for verification. As they dont want to accept that my Id card is on my married surname and my bank account is on my ****en surname. I was willkng to send a copy of my ****en id book as well as a police affidavit confirming my house burnt down an thus I dont have a marriage certificate anymore, but no no avail are the willing to help me. They are demanding that I change my surname on bank account to my married surname which is discriminating me as I can proof it is me and my bank account. On the proof of account it show my id number so why does this not proof it is me? This is *****kng my money as they can quickly take but have stories to give my money to me. If this matter is not resolved so I can get my money with an appology, I will take this further and I will start taking this to the news
1 reviews | Active since Jun 2026
Missing deposit no resolution
Extremely disappointed with Gold Rush. I made a card transaction deposit on 04/06/2026 and I was immediately logged out of my account, right after the transaction was completed. When I logged back in, the funds were not reflected. I have repeatedly provided my transaction reference number and bank statement, yet I keep being asked for a Proof of Payment that does not exist for a card transaction. Still today the issue remains unresolved. Terrible customer service, poor communication, and no accountability. Based on my experience, I would not recommend Gold Rush. Big **** vibes 🚩
1 reviews | Active since Jun 2026
Missing deposit no resolution
Extremely disappointed with Gold Rush. I made a card transaction deposit on 04/06/2026 and I was immediately logged out of my account, right after the transaction was completed. When I logged back in, the funds were not reflected. I have repeatedly provided my transaction reference number and bank statement, yet I keep being asked for a Proof of Payment that does not exist for a card transaction. Still today the issue remains unresolved. Terrible customer service, poor communication, and no accountability. Based on my experience, I would not recommend Gold Rush. Big **** vibes 🚩
1 reviews | Active since May 2026
Withdrawal & Account Suspension
Worst betting site ever. Helped my family member sign up for it since I have an account and gifted them vouchers to play. When they won, goldrush suspended their account with the money in it! it’s been almost 4 days now and just 2 days later they suspended my account too because apparently you shouldn’t buy or gift anyone a voucher imagine! They all suspend the accounts exactly after you deposit! They allow you to deposit and then don’t allow you to withdraw. Please allow me to get back my money and allow my mother to get hers too! They always preach about recommending the site to your friend or family member while they know they’ll try to **** you saying your account is under review. Both my account and my mom have been under review because of jus buying her a voucher and when the asked for proof of deposit they saw it’s my bank statement that bought her a voucher. There’s no terms and conditions that says you shouldn’t buy someone else a voucher, I’ve read them all. Please give us back our money or we’ll take it legally! You can be amazed how a social media post and a lawsuit would do if you think you taking advantage of people , no matter how small you think their money is.
1 reviews | Active since May 2026
Withdrawal & Account Suspension
Worst betting site ever. Helped my family member sign up for it since I have an account and gifted them vouchers to play. When they won, goldrush suspended their account with the money in it! it’s been almost 4 days now and just 2 days later they suspended my account too because apparently you shouldn’t buy or gift anyone a voucher imagine! They all suspend the accounts exactly after you deposit! They allow you to deposit and then don’t allow you to withdraw. Please allow me to get back my money and allow my mother to get hers too! They always preach about recommending the site to your friend or family member while they know they’ll try to **** you saying your account is under review. Both my account and my mom have been under review because of jus buying her a voucher and when the asked for proof of deposit they saw it’s my bank statement that bought her a voucher. There’s no terms and conditions that says you shouldn’t buy someone else a voucher, I’ve read them all. Please give us back our money or we’ll take it legally! You can be amazed how a social media post and a lawsuit would do if you think you taking advantage of people , no matter how small you think their money is.
1 reviews | Active since Feb 2015
Goldrush / Bingo Royale Jeffreys Bay
HP Logo Write a review Review of Goldrush Bingo 0 NPS Recommended: Unlikely i B Bernadette 21 reviews | Active since Feb 2015 19 Mar 2026 at 08:02 Bingo Royale Jeffreys Bay - Worst service ever. This review is about Bingo Royale Jeffreys Bay (Goldrush). Giving one star,but just because I cant post a review if I do not. This is possibly the place with the worst service and staff in South Africa. So many things wrong. Most of the staff are so unfriendly and unhelpful and sometimes downright rude. They dont know what is going on with specials,prices etc. There is a ladies night every Wednesday and certain drinks are then half price. Most of the times the staff say there are no specials then we have to show them. There it is - on the wall, a huge ,framed poster : Wednesday Ladies Night. They work there, they should know. They also dont know which drinks are on special so you have to wait for someone to find out. This happens EVERY SINGLE TIME. The prices on the menu are also different than on the system so you get charged more without expecting it. We refused to pay extra as its different on the menu and the staff member was very rude,not even apologising for the mistake. The card machines battery also gave in and we had to wait a while to pay. They should make sure the card machine is fully charged at all times. The only upside is that the food is cheap. The bathrooms are also bad. Toilet paper lying on the floor or on top of the toilet paper holder. No hand wash most of the time. Also no hooks on walls for handbags,coats etc. Staff also seem to hide away sometimes as you hardly see them. There are 1 or 2 who take their jobs seriously and try,but the rest make it clear they are there for the pay and not to work. On Thursdays there is supposed to be free coffee and biscuits. If you go early you may get some. But later everything is empty. It is supposed to be the whole of Thursday. Also sometimes the container coffee is digusting. This happens every single time when visiting the casino. The ONLY reason that place is still standing is because Jbay does not have another casino or a lot of other places to go to for entertainment. To complain doesnt help, because it falls on deaf ears. So frustrating. And of course they won't respond to this review because THEY JUST DONT CARE!!
1 reviews | Active since Feb 2015
Goldrush / Bingo Royale Jeffreys Bay
HP Logo Write a review Review of Goldrush Bingo 0 NPS Recommended: Unlikely i B Bernadette 21 reviews | Active since Feb 2015 19 Mar 2026 at 08:02 Bingo Royale Jeffreys Bay - Worst service ever. This review is about Bingo Royale Jeffreys Bay (Goldrush). Giving one star,but just because I cant post a review if I do not. This is possibly the place with the worst service and staff in South Africa. So many things wrong. Most of the staff are so unfriendly and unhelpful and sometimes downright rude. They dont know what is going on with specials,prices etc. There is a ladies night every Wednesday and certain drinks are then half price. Most of the times the staff say there are no specials then we have to show them. There it is - on the wall, a huge ,framed poster : Wednesday Ladies Night. They work there, they should know. They also dont know which drinks are on special so you have to wait for someone to find out. This happens EVERY SINGLE TIME. The prices on the menu are also different than on the system so you get charged more without expecting it. We refused to pay extra as its different on the menu and the staff member was very rude,not even apologising for the mistake. The card machines battery also gave in and we had to wait a while to pay. They should make sure the card machine is fully charged at all times. The only upside is that the food is cheap. The bathrooms are also bad. Toilet paper lying on the floor or on top of the toilet paper holder. No hand wash most of the time. Also no hooks on walls for handbags,coats etc. Staff also seem to hide away sometimes as you hardly see them. There are 1 or 2 who take their jobs seriously and try,but the rest make it clear they are there for the pay and not to work. On Thursdays there is supposed to be free coffee and biscuits. If you go early you may get some. But later everything is empty. It is supposed to be the whole of Thursday. Also sometimes the container coffee is digusting. This happens every single time when visiting the casino. The ONLY reason that place is still standing is because Jbay does not have another casino or a lot of other places to go to for entertainment. To complain doesnt help, because it falls on deaf ears. So frustrating. And of course they won't respond to this review because THEY JUST DONT CARE!!
1 reviews | Active since Feb 2015
Bingo Royale Jeffreys Bay - Worst service ever.
This review is about Bingo Royale Jeffreys Bay (Goldrush). Giving one star,but just because I cant post a review if I do not. This is possibly the place with the worst service and staff in South Africa. So many things wrong. Most of the staff are so unfriendly and unhelpful and sometimes downright rude. They dont know what is going on with specials,prices etc. There is a ladies night every Wednesday and certain drinks are then half price. Most of the times the staff say there are no specials then we have to show them. There it is - on the wall, a huge ,framed poster : Wednesday Ladies Night. They work there, they should know. They also dont know which drinks are on special so you have to wait for someone to find out. This happens EVERY SINGLE TIME. The prices on the menu are also different than on the system so you get charged more without expecting it. We refused to pay extra as its different on the menu and the staff member was very rude,not even apologising for the mistake. The card machines battery also gave in and we had to wait a while to pay. They should make sure the card machine is fully charged at all times. The only upside is that the food is cheap. The bathrooms are also bad. Toilet paper lying on the floor or on top of the toilet paper holder. No hand wash most of the time. Staff also seem to hide away sometimes as you hardly see them. There are 1 or 2 who take their jobs seriously and try,but the rest make it clear they are there for the pay and not to work. This happens every single time when visiting the casino. The ONLY reason that place is still standing is because Jbay does not have another casino or a lot of other places to go to for entertainment. To complain doesnt help, because it falls on deaf ears. So frustrating.
1 reviews | Active since Feb 2015
Bingo Royale Jeffreys Bay - Worst service ever.
This review is about Bingo Royale Jeffreys Bay (Goldrush). Giving one star,but just because I cant post a review if I do not. This is possibly the place with the worst service and staff in South Africa. So many things wrong. Most of the staff are so unfriendly and unhelpful and sometimes downright rude. They dont know what is going on with specials,prices etc. There is a ladies night every Wednesday and certain drinks are then half price. Most of the times the staff say there are no specials then we have to show them. There it is - on the wall, a huge ,framed poster : Wednesday Ladies Night. They work there, they should know. They also dont know which drinks are on special so you have to wait for someone to find out. This happens EVERY SINGLE TIME. The prices on the menu are also different than on the system so you get charged more without expecting it. We refused to pay extra as its different on the menu and the staff member was very rude,not even apologising for the mistake. The card machines battery also gave in and we had to wait a while to pay. They should make sure the card machine is fully charged at all times. The only upside is that the food is cheap. The bathrooms are also bad. Toilet paper lying on the floor or on top of the toilet paper holder. No hand wash most of the time. Staff also seem to hide away sometimes as you hardly see them. There are 1 or 2 who take their jobs seriously and try,but the rest make it clear they are there for the pay and not to work. This happens every single time when visiting the casino. The ONLY reason that place is still standing is because Jbay does not have another casino or a lot of other places to go to for entertainment. To complain doesnt help, because it falls on deaf ears. So frustrating.
1 reviews | Active since Jul 2023
****mers at Sandridge Goldrush
Warning: Avoid Goldrush Sandridge at all costs! They're manipulating machines, deducting money unfairly, and putting customers at risk by not protecting their info. The manager's behavior is appalling - calling clients for dates, (i told him im going to report him) Disgusted with the lack of discipline and oversight, came to work drunk!. The worse ever!! #GoldrushSandridge #Gambling****
1 reviews | Active since Jul 2023
****mers at Sandridge Goldrush
Warning: Avoid Goldrush Sandridge at all costs! They're manipulating machines, deducting money unfairly, and putting customers at risk by not protecting their info. The manager's behavior is appalling - calling clients for dates, (i told him im going to report him) Disgusted with the lack of discipline and oversight, came to work drunk!. The worse ever!! #GoldrushSandridge #Gambling****
1 reviews | Active since Dec 2016
Dissatisfaction
have spoken to numerous agents and I get a different response every time. I have explained over and over and sent a screen recording of my issue. I was playing Gates of Olympus when I purchased free spins. I won on the free spins and the system showed a credit on the spins. A message popped up say I won't x amount on the free spins. Congratulations that it will be paid in two hours!! It's been days and the same message pops up when I go into gates of Olympus the credit runs up to the amount that I won and the message pops up. Obviously because there's some sort of glitch and I didn't receive the credit yet. Or it would not keep doing that. I wanted to keep playing with the winings but obviously could not because they message had read I would only get it in two hours days later I still haven't received it. I have been told: It will be credited in two hours Press continue it should credit It has been refunded I have used the winings It was bonus spins that I already used ( obviously I paid for it) & More... It's very small winings but if I can't trust such a small issue to be resolved with such small winings what if I win bigger amounts and have bigger queries. Done with Gold Rush Please close my account
1 reviews | Active since Dec 2016
Dissatisfaction
have spoken to numerous agents and I get a different response every time. I have explained over and over and sent a screen recording of my issue. I was playing Gates of Olympus when I purchased free spins. I won on the free spins and the system showed a credit on the spins. A message popped up say I won't x amount on the free spins. Congratulations that it will be paid in two hours!! It's been days and the same message pops up when I go into gates of Olympus the credit runs up to the amount that I won and the message pops up. Obviously because there's some sort of glitch and I didn't receive the credit yet. Or it would not keep doing that. I wanted to keep playing with the winings but obviously could not because they message had read I would only get it in two hours days later I still haven't received it. I have been told: It will be credited in two hours Press continue it should credit It has been refunded I have used the winings It was bonus spins that I already used ( obviously I paid for it) & More... It's very small winings but if I can't trust such a small issue to be resolved with such small winings what if I win bigger amounts and have bigger queries. Done with Gold Rush Please close my account