Based on recent customer reviews, Galxboy draws praise for bold streetwear designs and thick, distinctive fabrics, but most shoppers report serious operational problems. Online orders placed for delivery within the stated two to five working days frequently arrive late, incomplete, or without any update, and emails to support often go unanswered. Shoppers also flag fading t-shirts, peeling logos, and sandals failing within the warranty window, plus rigid no-exchange rulings on in-store packing errors at branches like East Rand Mall, Highveld Mall, Rosebank and Sandton City.
Replied to 20% of negative reviews
Reply time on negative reviews: 26h 30m
TrustIndex
2.4
Reply Time
26h 30m
NPS Score
-50
Recommended: Unlikely
Replied to 20% of negative reviews
Reply time on negative reviews: 26h 30m
Dec '25 - Nov '26
Frequently Asked Questions About Galxboy
What do customers say about Galxboy?
Based on recent customer reviews, Galxboy draws praise for bold streetwear designs and thick, distinctive fabrics, but most shoppers report serious operational problems. Online orders placed for delivery within the stated two to five working days frequently arrive late, incomplete, or without any update, and emails to support often go unanswered. Shoppers also flag fading t-shirts, peeling logos, and sandals failing within the warranty window, plus rigid no-exchange rulings on in-store packing errors at branches like East Rand Mall, Highveld Mall, Rosebank and Sandton City.
Is Galxboy trustworthy?
Galxboy has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 29 reviews in the last 12 months. They reply to 20% of negative reviews, typically within 26 hours 30 min. Hellopeter has tracked Galxboy across 91 total reviews. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2019
Bad manager he was even unboarded
We got to eastpoint galxboy after 9h00 it was close. I was even late for my meeting cause I needed a gift, the Manager when he got the I looked drunk, he was so unbothered
1 reviews | Active since May 2019
Bad manager he was even unboarded
We got to eastpoint galxboy after 9h00 it was close. I was even late for my meeting cause I needed a gift, the Manager when he got the I looked drunk, he was so unbothered
1 reviews | Active since Oct 2026
Bad costumer service
Bought a cap on the 1 October for R500.00 in Vanderbiltpark store washed it once and the stitches started coming off. When to complain about the stitches and was told I was negligent, used a hard scrubbing brush. Only the stitches are coming off and the rest is ok. How is it possible for a hard brush to only affect the stitches and not the whole cap.
1 reviews | Active since Oct 2026
Bad costumer service
Bought a cap on the 1 October for R500.00 in Vanderbiltpark store washed it once and the stitches started coming off. When to complain about the stitches and was told I was negligent, used a hard scrubbing brush. Only the stitches are coming off and the rest is ok. How is it possible for a hard brush to only affect the stitches and not the whole cap.
1 reviews | Active since Feb 2017
Formal Complaint Regarding Unprofessional Conduct at Galaxy Boy – East Rand Mall Branch
Formal Complaint Regarding Unprofessional Conduct at Galaxy Boy – East Rand Mall Branch I would like to raise a formal complaint regarding the conduct of the manager, Muthusi, at the Galaxy Boy store at East Rand Mall. On several occasions when visiting the store, I have witnessed him shouting at and speaking aggressively to staff members in a loud and disrespectful manner, even in front of customers. This behaviour is highly unprofessional and creates an uncomfortable atmosphere for both employees and customers. What concerns me most is the way staff members are treated. On one occasion, I witnessed a staff member crying, which was very upsetting to see. No employee should have to endure this kind of treatment in the workplace, particularly in front of customers. Furthermore, on most of the occasions I have visited the store, Muthusi has appeared to me to be intoxicated or under the influence of alcohol. While I cannot confirm the reason for his appearance, this has raised serious concerns about his professionalism and conduct while on duty. I respectfully request that the Human Resources department investigate this matter and intervene where necessary. Employees deserve to work in a safe, respectful and professional environment, and customers should not have to witness staff being treated in such a manner. I hope Galaxy Boy takes this complaint seriously and conducts a thorough investigation into the matter. Appropriate action should be taken to ensure that employees are treated with dignity and respect and that professional standards are upheld at the East Rand Mall branch. Thank you for your attention to this serious concern.
1 reviews | Active since Feb 2017
Formal Complaint Regarding Unprofessional Conduct at Galaxy Boy – East Rand Mall Branch
Formal Complaint Regarding Unprofessional Conduct at Galaxy Boy – East Rand Mall Branch I would like to raise a formal complaint regarding the conduct of the manager, Muthusi, at the Galaxy Boy store at East Rand Mall. On several occasions when visiting the store, I have witnessed him shouting at and speaking aggressively to staff members in a loud and disrespectful manner, even in front of customers. This behaviour is highly unprofessional and creates an uncomfortable atmosphere for both employees and customers. What concerns me most is the way staff members are treated. On one occasion, I witnessed a staff member crying, which was very upsetting to see. No employee should have to endure this kind of treatment in the workplace, particularly in front of customers. Furthermore, on most of the occasions I have visited the store, Muthusi has appeared to me to be intoxicated or under the influence of alcohol. While I cannot confirm the reason for his appearance, this has raised serious concerns about his professionalism and conduct while on duty. I respectfully request that the Human Resources department investigate this matter and intervene where necessary. Employees deserve to work in a safe, respectful and professional environment, and customers should not have to witness staff being treated in such a manner. I hope Galaxy Boy takes this complaint seriously and conducts a thorough investigation into the matter. Appropriate action should be taken to ensure that employees are treated with dignity and respect and that professional standards are upheld at the East Rand Mall branch. Thank you for your attention to this serious concern.
1 reviews | Active since Nov 2025
**** over exchange order
Extremely disappointed with the service. You collected my return weeks ago and I paid the exchange fee for order ***, but your support team has completely ignored all my emails
1 reviews | Active since Nov 2025
**** over exchange order
Extremely disappointed with the service. You collected my return weeks ago and I paid the exchange fee for order ***, but your support team has completely ignored all my emails
1 reviews | Active since Apr 2018
Bad service
Shopping online and getting your stuff delivered is such a hustle.When you complainbon their social media pages they will delete your comment,and not even DM to try and resolve the issue.To think we even pay delivery fee only to wait over 2 weeks for your stuff to be delivered.They need to revisit they policies.I bought from them several times but i think i'm done,if my stuff doesn't get delivered by Monday 21 Sep i will request a refund but i doubt i will get it,since they are too good at ignoring their customers or maybe it's because we are not famous like Phori and Kabza.I'm so annoyed.
1 reviews | Active since Apr 2018
Bad service
Shopping online and getting your stuff delivered is such a hustle.When you complainbon their social media pages they will delete your comment,and not even DM to try and resolve the issue.To think we even pay delivery fee only to wait over 2 weeks for your stuff to be delivered.They need to revisit they policies.I bought from them several times but i think i'm done,if my stuff doesn't get delivered by Monday 21 Sep i will request a refund but i doubt i will get it,since they are too good at ignoring their customers or maybe it's because we are not famous like Phori and Kabza.I'm so annoyed.
1 reviews | Active since Feb 2011
Parcel not delivered
I purchased on line and the deliver came but the bucket hat didn't come, I asked and I was told its different courier it will be delivered . Since the 15th of August am still waiting for my parcel, when I send emails I don't get any response. Am not happy with Galxboy this is poor service.
1 reviews | Active since Feb 2011
Parcel not delivered
I purchased on line and the deliver came but the bucket hat didn't come, I asked and I was told its different courier it will be delivered . Since the 15th of August am still waiting for my parcel, when I send emails I don't get any response. Am not happy with Galxboy this is poor service.
1 reviews | Active since Sept 2026
DISSAPOINTED
i ordered a scorpion t-shirt on the 28 of August I'm still waiting for t-shirt until today at first they said they have a delay next thing they say its out of stock how when i ordered the t-shirt it wasn't out of stock my order number GXB***
1 reviews | Active since Sept 2026
DISSAPOINTED
i ordered a scorpion t-shirt on the 28 of August I'm still waiting for t-shirt until today at first they said they have a delay next thing they say its out of stock how when i ordered the t-shirt it wasn't out of stock my order number GXB***