Based on recent customer reviews, Flook Sport & Travel earns strong praise for its golf and travel packages, with consultants such as Carmelita, Craig and Terrence commended for going beyond expectations, arranging group deals at venues like Fancourt and San Lameer, and resolving voucher queries quickly. Frustration centres on Vodacom and VodaBucks redemption codes that fail, merchandise orders arriving weeks late or not at all, disputed advertised pricing, and support requests that receive automated acknowledgements instead of real answers. The new WhatsApp channel is welcomed.
Replied to 100% of negative reviews
Reply time on negative reviews: 132h 28m
TrustIndex
4.1
Reply Time
153h 5m
NPS Score
33
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 132h 28m
Nov '25 - Oct '26
Frequently Asked Questions About Flook Sport & Travel
What do customers say about Flook Sport & Travel?
Based on recent customer reviews, Flook Sport & Travel earns strong praise for its golf and travel packages, with consultants such as Carmelita, Craig and Terrence commended for going beyond expectations, arranging group deals at venues like Fancourt and San Lameer, and resolving voucher queries quickly. Frustration centres on Vodacom and VodaBucks redemption codes that fail, merchandise orders arriving weeks late or not at all, disputed advertised pricing, and support requests that receive automated acknowledgements instead of real answers. The new WhatsApp channel is welcomed.
Is Flook Sport & Travel trustworthy?
Flook Sport & Travel has a TrustIndex of 4.1 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 132 hours 28 min. Hellopeter has tracked Flook Sport & Travel across 68 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
What am awesome deal we got at Fancourt through FLOOK as well as been well informed by Craig what everything regarding the deal entailed when I contacted him with a few questions I had
What am awesome deal we got at Fancourt through FLOOK as well as been well informed by Craig what everything regarding the deal entailed when I contacted him with a few questions I had. Upon returning we decided to arrange our annual Ryder Cup with mates in September through FLOOK.Craig referred me to Terrence who went beyond our expectations and put a deal together at San Lameer for 20 chaps.He kept me informed and concluded the entire booking in 2 days. To both of you ..Thank you and will definitely be doing more business with you guys in future 👌👏
1 reviews | Active since Jul 2026
What am awesome deal we got at Fancourt through FLOOK as well as been well informed by Craig what everything regarding the deal entailed when I contacted him with a few questions I had
What am awesome deal we got at Fancourt through FLOOK as well as been well informed by Craig what everything regarding the deal entailed when I contacted him with a few questions I had. Upon returning we decided to arrange our annual Ryder Cup with mates in September through FLOOK.Craig referred me to Terrence who went beyond our expectations and put a deal together at San Lameer for 20 chaps.He kept me informed and concluded the entire booking in 2 days. To both of you ..Thank you and will definitely be doing more business with you guys in future 👌👏
1 reviews | Active since Mar 2024
Disregard for Consumer protection laws.
I purchased a voucher for one of their travel offerings. When I received the bill it was 40% higher than their advertised price. They admitted that the advertised price was erroneous but refused to honour it. As I had already booked flights I simply had to carry the additional unaudited cost. They refused to acknowledge that they were in breach of the consumer protection act.
1 reviews | Active since Mar 2024
Disregard for Consumer protection laws.
I purchased a voucher for one of their travel offerings. When I received the bill it was 40% higher than their advertised price. They admitted that the advertised price was erroneous but refused to honour it. As I had already booked flights I simply had to carry the additional unaudited cost. They refused to acknowledge that they were in breach of the consumer protection act.
1 reviews | Active since Mar 2021
Golf Course Unwilling to Honour Flook Voucher
We've bought a voucher for a 4-ball + carts through Flook at Royal Cape Golf course for this coming Monday (22 December 2025). When confirming the tee time and use of carts, the lady in the pro shop she told us that Royal Cape 'has absolutely no dealings with Flook' and that we will have to pay full price on arrival. We were told to contact Flook. We're pretty sure this is just an uninformed employee at the golf course, but since this is time sensitive and we've already contacted Flook through the website, we want to accelerate the support response time. Can you please advise what our next step must be?
1 reviews | Active since Mar 2021
Golf Course Unwilling to Honour Flook Voucher
We've bought a voucher for a 4-ball + carts through Flook at Royal Cape Golf course for this coming Monday (22 December 2025). When confirming the tee time and use of carts, the lady in the pro shop she told us that Royal Cape 'has absolutely no dealings with Flook' and that we will have to pay full price on arrival. We were told to contact Flook. We're pretty sure this is just an uninformed employee at the golf course, but since this is time sensitive and we've already contacted Flook through the website, we want to accelerate the support response time. Can you please advise what our next step must be?
1 reviews | Active since Dec 2025
Beware buying items from Flook through Vodastore
To the Flook and Vodacom Teams, I am bitterly disappointed with the service I have received from Flook. I had ordered and paid for a pair of shoes on 2025/11/11, but have not received delivery thereof after more than a month. Despite numerous attempts to contact Flook, I have received no feedback, no assistance, and no resolution to my issue. Instead I received the standard line of "We have received your contact request with the following details. We will get back to you soon!" on every query I have lodged. It is clear that Flook has no intention of delivering the goods that I had paid for. I would like to warn all potential shoppers to stay away from buying anything online from Vodastore when the supply is to be done by Flook.
1 reviews | Active since Dec 2025
Beware buying items from Flook through Vodastore
To the Flook and Vodacom Teams, I am bitterly disappointed with the service I have received from Flook. I had ordered and paid for a pair of shoes on 2025/11/11, but have not received delivery thereof after more than a month. Despite numerous attempts to contact Flook, I have received no feedback, no assistance, and no resolution to my issue. Instead I received the standard line of "We have received your contact request with the following details. We will get back to you soon!" on every query I have lodged. It is clear that Flook has no intention of delivering the goods that I had paid for. I would like to warn all potential shoppers to stay away from buying anything online from Vodastore when the supply is to be done by Flook.
1 reviews | Active since Jul 2022
Horrible service recieved
Dear Vodacom and Flook Teams, I am extremely disappointed with the service I have received from both Vodacom and Flook. Despite multiple attempts to contact your teams, I have received no feedback, no assistance, and no resolution to my issue. I purchased shirts on the Vodabucks Store and received an SMS with a code to redeem on the Flook website. However, despite following the instructions exactly, the code does not work, and I am unable to redeem my purchases online. This is not only frustrating but also raises serious concerns about Vodacom and Flook issuing invalid or non-functional redemption codes. This situation feels misleading and completely unacceptable. Adding to my frustration, neither Vodacom nor Flook has responded or provided assistance despite multiple attempts to reach out. The lack of communication and accountability is shocking, sending me emails telling me there is escalation but its going on for close to a month now. I urgently require this matter to be resolved and expect immediate feedback. This level of service is unacceptable, and I will continue to escalate this matter until it is addressed. Please respond without delay. Kind regards, Akshar Singh
1 reviews | Active since Jul 2022
Horrible service recieved
Dear Vodacom and Flook Teams, I am extremely disappointed with the service I have received from both Vodacom and Flook. Despite multiple attempts to contact your teams, I have received no feedback, no assistance, and no resolution to my issue. I purchased shirts on the Vodabucks Store and received an SMS with a code to redeem on the Flook website. However, despite following the instructions exactly, the code does not work, and I am unable to redeem my purchases online. This is not only frustrating but also raises serious concerns about Vodacom and Flook issuing invalid or non-functional redemption codes. This situation feels misleading and completely unacceptable. Adding to my frustration, neither Vodacom nor Flook has responded or provided assistance despite multiple attempts to reach out. The lack of communication and accountability is shocking, sending me emails telling me there is escalation but its going on for close to a month now. I urgently require this matter to be resolved and expect immediate feedback. This level of service is unacceptable, and I will continue to escalate this matter until it is addressed. Please respond without delay. Kind regards, Akshar Singh
1 reviews | Active since Feb 2017
No feedback or response
Clearly a common issue with Flook - no response although the correct channels are followed. I purchased an item with them more that a week ago that is the incorrect size. Trying to find a way to exchange for one bigger has been nothing less than frustrating. After 4 attempts via mail and 3 callbacks I have yet to receive any form of acknowledgment that Flook is aware of my request. This is the first and last time l’ll use Flook, sadly I was warned. Shocking service
1 reviews | Active since Feb 2017
No feedback or response
Clearly a common issue with Flook - no response although the correct channels are followed. I purchased an item with them more that a week ago that is the incorrect size. Trying to find a way to exchange for one bigger has been nothing less than frustrating. After 4 attempts via mail and 3 callbacks I have yet to receive any form of acknowledgment that Flook is aware of my request. This is the first and last time l’ll use Flook, sadly I was warned. Shocking service