AJ
Andre J
1 reviews | Active since Mar 2021
20 Dec 2025, 13:05
Golf Course Unwilling to Honour Flook Voucher
We've bought a voucher for a 4-ball + carts through Flook at Royal Cape Golf course for this coming Monday (22 December 2025). When confirming the tee time and use of carts, the lady in the pro shop she told us that Royal Cape 'has absolutely no dealings with Flook' and that we will have to pay full price on arrival. We were told to contact Flook. We're pretty sure this is just an uninformed employee at the golf course, but since this is time sensitive and we've already contacted Flook through the website, we want to accelerate the support response time.
Can you please advise what our next step must be?
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Replies (4)0
Replies (4)
Flook Sport & Travel's replyOfficial
20 Dec 2025, 15:47What voucher have you got as Flook does not have a deal with Royal Cape? There was a gift voucher from Royal Cape from a hockey club. You need to use that if that is what u bought?
Flook Sport & Travel's reply20 Dec 2025, 15:47
Official
What voucher have you got as Flook does not have a deal with Royal Cape? There was a gift voucher from Royal Cape from a hockey club. You need to use that if that is what u bought?
AJ
Andre J's updateReviewer Update
20 Dec 2025, 16:33The voucher itself is on a Royal Cape letterhead, signed by Cassie Viljoen - and was labeled as "2025 Conberg Golf Day" - but bought through Flook.
The first line reads:
"Congratulations! This voucher entitles the bearer to a complimentary round of golf for 4 players" before getting into T's and C's.
There was a voucher number too, which I won't include in a public reply.
It just seems odd that no one knows what we're talking about, either on Flook's side or from the golf course - and essentially the golf course is saying it's Flook's issue and Flook is saying it's the golf course's issue
The first line reads:
"Congratulations! This voucher entitles the bearer to a complimentary round of golf for 4 players" before getting into T's and C's.
There was a voucher number too, which I won't include in a public reply.
It just seems odd that no one knows what we're talking about, either on Flook's side or from the golf course - and essentially the golf course is saying it's Flook's issue and Flook is saying it's the golf course's issue
AJ
Andre J's update20 Dec 2025, 16:33
Reviewer Update
The voucher itself is on a Royal Cape letterhead, signed by Cassie Viljoen - and was labeled as "2025 Conberg Golf Day" - but bought through Flook.
The first line reads:
"Congratulations! This voucher entitles the bearer to a complimentary round of golf for 4 players" before getting into T's and C's.
There was a voucher number too, which I won't include in a public reply.
It just seems odd that no one knows what we're talking about, either on Flook's side or from the golf course - and essentially the golf course is saying it's Flook's issue and Flook is saying it's the golf course's issue
The first line reads:
"Congratulations! This voucher entitles the bearer to a complimentary round of golf for 4 players" before getting into T's and C's.
There was a voucher number too, which I won't include in a public reply.
It just seems odd that no one knows what we're talking about, either on Flook's side or from the golf course - and essentially the golf course is saying it's Flook's issue and Flook is saying it's the golf course's issue
Flook Sport & Travel's replyOfficial
20 Dec 2025, 17:19Please quote the Connery golf day voucher number and send it to them. Flook was supporting the hockey club. Nothing more. Send them the royal cape voucher. Signed by the manager.
Flook Sport & Travel's reply20 Dec 2025, 17:19
Official
Please quote the Connery golf day voucher number and send it to them. Flook was supporting the hockey club. Nothing more. Send them the royal cape voucher. Signed by the manager.
Flook Sport & Travel's replyOfficial
22 Dec 2025, 08:46Morning - just checking you were successful with the hockey voucher or if you need assistance? thanks
Flook Sport & Travel's reply22 Dec 2025, 08:46
Official
Morning - just checking you were successful with the hockey voucher or if you need assistance? thanks