Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Fedhealth Medical Scheme is described by members as a scheme that collects contributions reliably but struggles to deliver when care is needed. Recurring themes include declined or delayed authorisations, claims rejected on coding technicalities, debit orders continuing after cancellation and unanswered emails. A small number of members praise individually named consultants and the oncology team, but these experiences are the exception.
Top Strengths:
- •Customer Service & Staff Quality: A handful of named consultants, including Vukani Ndhlovu, Samantha and Tshepiso Rantsie, are singled out for kindness and effort, and the oncology and claims teams are described as caring during a cancer diagnosis.
Replied to 99% of negative reviews
Reply time on negative reviews: 13h 4m
TrustIndex
2.4
Ranking
#16
in Medical Aid
Reply Time
12h 48m
NPS Score
-87
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 13h 4m
Dec '25 - Nov '26
Frequently Asked Questions About Fedhealth Medical Scheme
What do customers say about Fedhealth Medical Scheme?
Based on recent customer reviews, Fedhealth Medical Scheme is described by members as a scheme that collects contributions reliably but struggles to deliver when care is needed. Recurring themes include declined or delayed authorisations, claims rejected on coding technicalities, debit orders continuing after cancellation and unanswered emails. A small number of members praise individually named consultants and the oncology team, but these experiences are the exception.
What is Fedhealth Medical Scheme's biggest strength?
Fedhealth Medical Scheme's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. A handful of named consultants, including Vukani Ndhlovu, Samantha and Tshepiso Rantsie, are singled out for kindness and effort, and the oncology and claims teams are described as caring during a cancer diagnosis.
What are the most common complaints about Fedhealth Medical Scheme?
The most common complaint about Fedhealth Medical Scheme, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Members consistently report ignored emails, endless WhatsApp queues, the Neledi AI assistant replacing human help, promised supervisor callbacks that never come and complaints closed as resolved without any explanation being given.
How does Fedhealth Medical Scheme compare to other Medical Aid companies?
Fedhealth Medical Scheme scores 1 out of 5 on Hellopeter's AI analysis of service quality in Medical Aid, compared to the Medical Aid industry average of 1.8. Their strongest theme is Customer Service (1.1); their weakest is Claims Processing (0.9). The top AI-rated Medical Aid business on Hellopeter is AGS Health (4.1). How is the AI Score calculated? →
Is Fedhealth Medical Scheme trustworthy?
Fedhealth Medical Scheme has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 190 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 13 hours 4 min. Hellopeter has tracked Fedhealth Medical Scheme across 3,634 total reviews. How is the TrustIndex calculated? →
Recent reviews (190)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2015
Excellent service from Kade, helpful, respectful and very efficient
Excellent service from Kade, helpful, respectful and very efficient. Highly recommend him for Medical Aid
1 reviews | Active since Aug 2015
Excellent service from Kade, helpful, respectful and very efficient
Excellent service from Kade, helpful, respectful and very efficient. Highly recommend him for Medical Aid
1 reviews | Active since Mar 2009
Excellent Service by Belinda Pretorius
My Fedhealth Membership was terminated because of an administrative error on my side, which I was not aware of. Fortunately Belinda Pretorius from Fedhealth was assigned to my enquiry and she managed to find the error, she corrected it and my Membership was reinstated. Staff like Belinda is very valuable to any Company as she walk the extra mile to get the job done properly, thank you Belinda, I appreciate your kind assistance.
1 reviews | Active since Mar 2009
Excellent Service by Belinda Pretorius
My Fedhealth Membership was terminated because of an administrative error on my side, which I was not aware of. Fortunately Belinda Pretorius from Fedhealth was assigned to my enquiry and she managed to find the error, she corrected it and my Membership was reinstated. Staff like Belinda is very valuable to any Company as she walk the extra mile to get the job done properly, thank you Belinda, I appreciate your kind assistance.
1 reviews | Active since Sept 2026
Double charging
Doubled charged me two months in a row. Sent and email to discuss getting my money back. Told it would be sorted in 3-6 working days. Haven't heard anything and still have not received my money back. Absolutely disgusted could of gone with a more expensive plan somewhere else.
1 reviews | Active since Sept 2026
Double charging
Doubled charged me two months in a row. Sent and email to discuss getting my money back. Told it would be sorted in 3-6 working days. Haven't heard anything and still have not received my money back. Absolutely disgusted could of gone with a more expensive plan somewhere else.
1 reviews | Active since Aug 2026
Unpaid claims
I am honestly not happy with this medical like I cannot understand why our companies put us in these situations. Having to take a medical you cannot afford, you take something cheaper but just to pay monthly installments for basically nothing. I am now pregnant and I have been nothing but unhappy with fedhealth. This medical aid is just putting me in a terrible situation, I am in debt now because they don't cover jack. In increased my plan still to find myself not being covered. Already I cannot add my kids and now the increased plan and now a added bill. I really wish my situation changes so I can just cancel this scheme all together.
1 reviews | Active since Aug 2026
Unpaid claims
I am honestly not happy with this medical like I cannot understand why our companies put us in these situations. Having to take a medical you cannot afford, you take something cheaper but just to pay monthly installments for basically nothing. I am now pregnant and I have been nothing but unhappy with fedhealth. This medical aid is just putting me in a terrible situation, I am in debt now because they don't cover jack. In increased my plan still to find myself not being covered. Already I cannot add my kids and now the increased plan and now a added bill. I really wish my situation changes so I can just cancel this scheme all together.
1 reviews | Active since Mar 2009
Wrongfully terminated my Membership
They terminated my Membership for allegedly non payment, after sending them Bank statements of all the monthly payments a week ago, the Membership is still terminated and I receive no feedback from them.
1 reviews | Active since Mar 2009
Wrongfully terminated my Membership
They terminated my Membership for allegedly non payment, after sending them Bank statements of all the monthly payments a week ago, the Membership is still terminated and I receive no feedback from them.
1 reviews | Active since Oct 2019
Horrible service from Fedhealth
This is the worst medical aid you can get. They are big *****. I took out my medical aid with not havimg any pre-existing conditions so they told me its immediate cover after 2 months I had pain in my back so I decided to go to casualty all the results came out clear but they decided to put me under investigation. On Wednesday I tried calling them cause they started to annoy my Dr with multiple calls I asked the lady if I should cancel the medical aid and she put me through to cancelations, imagine what horrible service she has. After that I spoke to a lady handling my case she threatened me saying if I don't get the letter grom the Dr by 4pm she will not pay for casualty and she will suspend the medical aid I panicked and went to the Dr with for the letter and sent it to her and she still suspended the medical aid and now because of this review fedhealth will tell you to contact them but won't even tell you who to speak to at the call centre. They are not helpful at all. Please DO NOT GO WITH FEDHEALTH THEY ARE ******** AND *****. They threaten their customers. Their service is horrible. Imagine if im in an accident i can't even go to a private hospital yet I pay for my medical aid in advance.
1 reviews | Active since Oct 2019
Horrible service from Fedhealth
This is the worst medical aid you can get. They are big *****. I took out my medical aid with not havimg any pre-existing conditions so they told me its immediate cover after 2 months I had pain in my back so I decided to go to casualty all the results came out clear but they decided to put me under investigation. On Wednesday I tried calling them cause they started to annoy my Dr with multiple calls I asked the lady if I should cancel the medical aid and she put me through to cancelations, imagine what horrible service she has. After that I spoke to a lady handling my case she threatened me saying if I don't get the letter grom the Dr by 4pm she will not pay for casualty and she will suspend the medical aid I panicked and went to the Dr with for the letter and sent it to her and she still suspended the medical aid and now because of this review fedhealth will tell you to contact them but won't even tell you who to speak to at the call centre. They are not helpful at all. Please DO NOT GO WITH FEDHEALTH THEY ARE ******** AND *****. They threaten their customers. Their service is horrible. Imagine if im in an accident i can't even go to a private hospital yet I pay for my medical aid in advance.
1 reviews | Active since Jan 2010
NEVER EVER GO NEAR FEDHEATH MEDICAL AID !!
NEVER EVER GO NEAR FEDHEATH MEDICAL AID !! My wife and I are in our 80's, and pay Fedhealth over R15000/month, having ended up with Fedhealth by default as Topmed bought our Medical Scheme (BEPMED) and then Topmed was bought by Fedheath. We read that SANLAM has now taken over Fedheath and the service has gone from terrible to disgusting (one star is too much) - it should be rankminus 100 (the worst in SA), but there is not that option on Hello Peter. I have had treatment for both skin and prostate cancer in the past several years and each and every year, when it comes to the time for an annual checkup, it is the same very unpleasant, unhelpful, unsupportive, uncompassionate and excruciating experience trying to get approval for the checkups, for what is a PMB condition. For those who don't know, Fedhealth doesn't exist in in its own right in any substantive or meaningful way - it sub-contracts everything to an organisation called Medscheme. There is absolutely no one in Fedhealth itself to whom bad service can be escalated, or from whom help can be requested. The CEO is fed with glowing statistics from Medscheme to tell it's members at every AGM, but he, his Board and the small team that work there keep their heads well below the parapet, and they are shielded utterly and completely from their members. SANLAM, the apparent new majority owner should be ashamed of itself. In any event, its that time of the year again, and on Friday 16th October I spent 50 minutes on the phone to Fedhealth trying to get authorisation to go for an annual skin cancer checkup, based on what Fedheath (actually Medscheme/SANLAM) call my "Oncology Care Plan". Briefly, the experience was as follows: 1.) Call Fedhealth - auto answer music and messages - eventually push "x" for Oncology - ask for help. Ask for approval to go for a skin cancer checkup - read "Oncology Care Plan" - sent another copy by email - OK to see a Dermatiologist/Specialist BUT if they need anything checked - like a scraping or tiny excision of 1 of 100 sun spots/moles - "no can do" - must have pre-authorisation from Authorisations Dept.... but I'm standing butt-naked in front of my Specialist (at R1500/appointment) - sorry, but Oncology doesn't cover that - it will pay for Pathology of a scraping or tiny excision, but not the process! What shall I do? Stop process, go away, get Authorisation and make another appointment with Dermatologist. REALLY - "no can do" - put through to Authorisations Dept. 2.) Authorisations Dept - same story as above - what needs to be done and ICD Codes? I say I don't know, because the Specialist will decide on the spot, based on her live mole scan, what, if anything needs to be done. Sorry, can't help then. Must speak to Customer Care (General Call Centre) to get advice, or Oncology Dept - I say I've just spoken to Oncology - OK put through to Call Centre. 3.) Speak to Call Centre Agent (Virginia). same story related as above. Sorry, can't help - can authorise visit to a Specialist. Give Practice number of my Plastic Surgeon who did my previous skin cancer surgery - given a number which somehow after checking it (after the call), doesn't relate to my specialist. OOps, another problem - my "Oncology Plan" doesn't allow for visiting a Surgeon - must go back to Oncology or Authorisations Dept if anithing needs cutting! Ask for call ref no. and ask to speak to her Manager (call ref 16/10/26/QXVJRM). Told she is not allowed to to transfer me to her Manager - after much debate - they are all at a meeting - I ask to speak to someone else Senior - sorry no one is avalable. Then ask to speak to one of her colleagues - transferred - same story - also, she has to know what I am going to tell the Manager. I say no, can I have your name please - she puts phone down on me. 4.) Phoned my Medical Aid Broker after the call (on Friday 16th) She immediately tried to get hold of someone senior (i.e. above the Call Centre Agents) to call me about trying to get some proper Oncology help and approval/authorisation. As usual everybody was in meetings. 5.) Wednesday 21st October. After a number of calls on Monday and Tuesday by my Medical Aid Broker, somone called Rosa of Medscheme phoned me to apogise for the behaviours of the Call Centre Agents, but she didn't know the full story of initially contacting the Oncology and Authorisation Depts. She listened and promised to come back to me with the answer/approval about getting my annual skin cancer checkup by Friday morning 23rd October 2026. 6) Friday 23rd October - 17h00 - nothing back from Rosa What do I do now - only option is to write to Hello Peter and the Council for Medical Schemes, which I am now doing. 7.) Being Octagerarians, my wife and I are a but "stuck" in a sense, because of the risks involved in trying to change to a Medical Aid that cares, rather than remaining on a "Medical Hinderance".
1 reviews | Active since Jan 2010
NEVER EVER GO NEAR FEDHEATH MEDICAL AID !!
NEVER EVER GO NEAR FEDHEATH MEDICAL AID !! My wife and I are in our 80's, and pay Fedhealth over R15000/month, having ended up with Fedhealth by default as Topmed bought our Medical Scheme (BEPMED) and then Topmed was bought by Fedheath. We read that SANLAM has now taken over Fedheath and the service has gone from terrible to disgusting (one star is too much) - it should be rankminus 100 (the worst in SA), but there is not that option on Hello Peter. I have had treatment for both skin and prostate cancer in the past several years and each and every year, when it comes to the time for an annual checkup, it is the same very unpleasant, unhelpful, unsupportive, uncompassionate and excruciating experience trying to get approval for the checkups, for what is a PMB condition. For those who don't know, Fedhealth doesn't exist in in its own right in any substantive or meaningful way - it sub-contracts everything to an organisation called Medscheme. There is absolutely no one in Fedhealth itself to whom bad service can be escalated, or from whom help can be requested. The CEO is fed with glowing statistics from Medscheme to tell it's members at every AGM, but he, his Board and the small team that work there keep their heads well below the parapet, and they are shielded utterly and completely from their members. SANLAM, the apparent new majority owner should be ashamed of itself. In any event, its that time of the year again, and on Friday 16th October I spent 50 minutes on the phone to Fedhealth trying to get authorisation to go for an annual skin cancer checkup, based on what Fedheath (actually Medscheme/SANLAM) call my "Oncology Care Plan". Briefly, the experience was as follows: 1.) Call Fedhealth - auto answer music and messages - eventually push "x" for Oncology - ask for help. Ask for approval to go for a skin cancer checkup - read "Oncology Care Plan" - sent another copy by email - OK to see a Dermatiologist/Specialist BUT if they need anything checked - like a scraping or tiny excision of 1 of 100 sun spots/moles - "no can do" - must have pre-authorisation from Authorisations Dept.... but I'm standing butt-naked in front of my Specialist (at R1500/appointment) - sorry, but Oncology doesn't cover that - it will pay for Pathology of a scraping or tiny excision, but not the process! What shall I do? Stop process, go away, get Authorisation and make another appointment with Dermatologist. REALLY - "no can do" - put through to Authorisations Dept. 2.) Authorisations Dept - same story as above - what needs to be done and ICD Codes? I say I don't know, because the Specialist will decide on the spot, based on her live mole scan, what, if anything needs to be done. Sorry, can't help then. Must speak to Customer Care (General Call Centre) to get advice, or Oncology Dept - I say I've just spoken to Oncology - OK put through to Call Centre. 3.) Speak to Call Centre Agent (Virginia). same story related as above. Sorry, can't help - can authorise visit to a Specialist. Give Practice number of my Plastic Surgeon who did my previous skin cancer surgery - given a number which somehow after checking it (after the call), doesn't relate to my specialist. OOps, another problem - my "Oncology Plan" doesn't allow for visiting a Surgeon - must go back to Oncology or Authorisations Dept if anithing needs cutting! Ask for call ref no. and ask to speak to her Manager (call ref 16/10/26/QXVJRM). Told she is not allowed to to transfer me to her Manager - after much debate - they are all at a meeting - I ask to speak to someone else Senior - sorry no one is avalable. Then ask to speak to one of her colleagues - transferred - same story - also, she has to know what I am going to tell the Manager. I say no, can I have your name please - she puts phone down on me. 4.) Phoned my Medical Aid Broker after the call (on Friday 16th) She immediately tried to get hold of someone senior (i.e. above the Call Centre Agents) to call me about trying to get some proper Oncology help and approval/authorisation. As usual everybody was in meetings. 5.) Wednesday 21st October. After a number of calls on Monday and Tuesday by my Medical Aid Broker, somone called Rosa of Medscheme phoned me to apogise for the behaviours of the Call Centre Agents, but she didn't know the full story of initially contacting the Oncology and Authorisation Depts. She listened and promised to come back to me with the answer/approval about getting my annual skin cancer checkup by Friday morning 23rd October 2026. 6) Friday 23rd October - 17h00 - nothing back from Rosa What do I do now - only option is to write to Hello Peter and the Council for Medical Schemes, which I am now doing. 7.) Being Octagerarians, my wife and I are a but "stuck" in a sense, because of the risks involved in trying to change to a Medical Aid that cares, rather than remaining on a "Medical Hinderance".
1 reviews | Active since May 2013
Utterly disappointed at service received from Fedhealth
I am utterly disappointed and disgusted by the treatment I have received from Fedhealth. On 28 September 2026, I visited my GP after being brutally assaulted and was referred for a CT scan at Netcare Mulbarton Hospital, where I was expected to pay a ridiculous R4,300 co-payment. The scan revealed a fractured orbital floor, requiring urgent hospital admission and surgery. Fedhealth authorised my admission, and I underwent surgery on 29 September 2026. Shockingly, only after surgery did I receive an SMS advising that my surgeon was not part of their network. Why was this not communicated when my admission was authorised? I have since received an outstanding surgeon's bill of R17,982.03, which Fedhealth has declined to cover. This was a medical emergency, not an elective procedure I could postpone. Was I expected to delay urgent treatment while searching for a network surgeon? I am recovering from a traumatic assault, yet Fedhealth has added financial stress to my suffering. I regret joining this medical scheme. Members deserve compassion, transparency and support during emergencies, not unexpected bills and disappointment. Fedhealth, please urgently reconsider this decision.
1 reviews | Active since May 2013
Utterly disappointed at service received from Fedhealth
I am utterly disappointed and disgusted by the treatment I have received from Fedhealth. On 28 September 2026, I visited my GP after being brutally assaulted and was referred for a CT scan at Netcare Mulbarton Hospital, where I was expected to pay a ridiculous R4,300 co-payment. The scan revealed a fractured orbital floor, requiring urgent hospital admission and surgery. Fedhealth authorised my admission, and I underwent surgery on 29 September 2026. Shockingly, only after surgery did I receive an SMS advising that my surgeon was not part of their network. Why was this not communicated when my admission was authorised? I have since received an outstanding surgeon's bill of R17,982.03, which Fedhealth has declined to cover. This was a medical emergency, not an elective procedure I could postpone. Was I expected to delay urgent treatment while searching for a network surgeon? I am recovering from a traumatic assault, yet Fedhealth has added financial stress to my suffering. I regret joining this medical scheme. Members deserve compassion, transparency and support during emergencies, not unexpected bills and disappointment. Fedhealth, please urgently reconsider this decision.