Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Fastway Couriers (South Africa) is described overwhelmingly negatively across every service theme. Customers consistently report parcels sitting in depot bays for days or weeks, repeated out for delivery notifications with no attempt made, and unreachable depot phone lines. A recurring theme is misleading tracking statuses, including parcels marked delivered and signed for that were never received, with almost no accountability once goods go missing.
Top Strengths:
- •Pricing, Billing & Refunds: Pricing is the least criticised area, with several reviewers noting Fastway rates are the cheapest available. However, refunds are rarely resolved, customs and duty amounts are questioned, and customers pay door to door fees then travel to collect.
TrustIndex
1.7
NPS Score
-86
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Fastway Couriers (South Africa)
What do customers say about Fastway Couriers (South Africa)?
Based on recent customer reviews, Fastway Couriers (South Africa) is described overwhelmingly negatively across every service theme. Customers consistently report parcels sitting in depot bays for days or weeks, repeated out for delivery notifications with no attempt made, and unreachable depot phone lines. A recurring theme is misleading tracking statuses, including parcels marked delivered and signed for that were never received, with almost no accountability once goods go missing.
What is Fastway Couriers (South Africa)'s biggest strength?
Fastway Couriers (South Africa)'s biggest strength, according to Hellopeter's AI analysis, is Pricing, Billing & Refunds. Pricing is the least criticised area, with several reviewers noting Fastway rates are the cheapest available. However, refunds are rarely resolved, customs and duty amounts are questioned, and customers pay door to door fees then travel to collect.
What are the most common complaints about Fastway Couriers (South Africa)?
The most common complaint about Fastway Couriers (South Africa), based on Hellopeter's AI analysis of recent customer reviews, is Parcel Safety & Accountability. Customers describe parcels declared lost after depot scans, deliveries handed to strangers or wrong provinces, boxes arriving opened and resealed, and damaged fragile goods. Accountability is frequently deflected back to Temu, Shein or the retailer.
Is Fastway Couriers (South Africa) trustworthy?
Fastway Couriers (South Africa) has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 862 reviews in the last 12 months. Hellopeter has tracked Fastway Couriers (South Africa) across 5,398 total reviews. How is the TrustIndex calculated? →
Recent reviews (862)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2015
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This company called me at 12H45 saying they are delivering a parcel and where is my address. Mind you the address is on the parcel. I said I will be home 14H00 and the driver said he can't deliver. He took the order back saying I rejected the order. Why need to lie? Now they keep sending me emails saying I need to update the address using their *** number. Their *** channel is a no reply nobody attends to that channel. Their *** also is a no reply. They are not contactable. How I will get my parcel I don't know. These are terrible people
1 reviews | Active since Jun 2015
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This company called me at 12H45 saying they are delivering a parcel and where is my address. Mind you the address is on the parcel. I said I will be home 14H00 and the driver said he can't deliver. He took the order back saying I rejected the order. Why need to lie? Now they keep sending me emails saying I need to update the address using their *** number. Their *** channel is a no reply nobody attends to that channel. Their *** also is a no reply. They are not contactable. How I will get my parcel I don't know. These are terrible people
1 reviews | Active since Dec 2019
Order Marked as Delivered but Not Received
I am very disappointed with the service I have received from Fastway Couriers. I received a notification stating that my order had been delivered, but I have not received my parcel. I am concerned about how an order can be marked as delivered when it has not reached me. As a customer, I expect my parcel to be delivered to the correct address and for the delivery status to be accurate. This situation has caused me unnecessary frustration and inconvenience. I would like Fastway Couriers to investigate this matter urgently, provide proof of delivery, and confirm exactly where my parcel was delivered and who received it. I expect a proper explanation and a resolution to this issue. Marking a parcel as delivered without ensuring that the customer has received it is unacceptable. I hope Fastway Couriers takes this complaint seriously and improves its delivery service to prevent other customers from experiencing the same problem.
1 reviews | Active since Dec 2019
Order Marked as Delivered but Not Received
I am very disappointed with the service I have received from Fastway Couriers. I received a notification stating that my order had been delivered, but I have not received my parcel. I am concerned about how an order can be marked as delivered when it has not reached me. As a customer, I expect my parcel to be delivered to the correct address and for the delivery status to be accurate. This situation has caused me unnecessary frustration and inconvenience. I would like Fastway Couriers to investigate this matter urgently, provide proof of delivery, and confirm exactly where my parcel was delivered and who received it. I expect a proper explanation and a resolution to this issue. Marking a parcel as delivered without ensuring that the customer has received it is unacceptable. I hope Fastway Couriers takes this complaint seriously and improves its delivery service to prevent other customers from experiencing the same problem.
1 reviews | Active since Jan 2026
They are terrible
Fastway is horrible. Been waiting for my parcel 3 days later after delivery date. Only because 1 of the driver is offsick
1 reviews | Active since Jan 2026
They are terrible
Fastway is horrible. Been waiting for my parcel 3 days later after delivery date. Only because 1 of the driver is offsick
1 reviews | Active since Aug 2013
Bad service
The service I received from Fastway Couriers was extremely disappointing. Communication was virtually non-existent, representatives were difficult to reach, and my parcel was not delivered as expected. Following up on the matter proved to be a frustrating and time-consuming process. To date, I still have not received my parcel or a satisfactory resolution.
1 reviews | Active since Aug 2013
Bad service
The service I received from Fastway Couriers was extremely disappointing. Communication was virtually non-existent, representatives were difficult to reach, and my parcel was not delivered as expected. Following up on the matter proved to be a frustrating and time-consuming process. To date, I still have not received my parcel or a satisfactory resolution.
1 reviews | Active since Mar 2023
Worst courier in SA
The worst experience I've ever had. My parcel shows delivered and I haven't received it. The worst part is that the person tried to use my initials when signing for the delivery and I Don't even sign like that how diabolical is that... Shein should never use your services again....
1 reviews | Active since Mar 2023
Worst courier in SA
The worst experience I've ever had. My parcel shows delivered and I haven't received it. The worst part is that the person tried to use my initials when signing for the delivery and I Don't even sign like that how diabolical is that... Shein should never use your services again....
1 reviews | Active since Jun 2021
Poor service
Still haven't received my parcel *** no communication from their whether they handling my matter or what. It is as business as usual for them while I suffer and losing my customers. I would never use their service ever if this is how they do business
1 reviews | Active since Jun 2021
Poor service
Still haven't received my parcel *** no communication from their whether they handling my matter or what. It is as business as usual for them while I suffer and losing my customers. I would never use their service ever if this is how they do business
1 reviews | Active since Jul 2025
Terrible
Terrible experience. Takes more than a week for delivery. I have to phone after drivers to schedule the delivery. After waiting more than an hour for an agent, she (Thandiwe) ends chat in mid conversation when I told her they must reschedule the delivery, it is not my responsibility.
1 reviews | Active since Jul 2025
Terrible
Terrible experience. Takes more than a week for delivery. I have to phone after drivers to schedule the delivery. After waiting more than an hour for an agent, she (Thandiwe) ends chat in mid conversation when I told her they must reschedule the delivery, it is not my responsibility.