Based on recent customer reviews, Fairsure is drawing sustained criticism over its pension, provident fund and death benefit administration. Members describe withdrawal and two-pot claims stalling for months, unanswered emails, phone lines that ring unattended, and named administrators who avoid follow-up calls. Outstanding IRP5s and incorrect tax directives have left clients facing SARS penalties, while beneficiaries of deceased members report repeated document requests and waits exceeding a year. A few consultants are described as friendly, yet promised payment dates are routinely missed and escalation to management appears largely ineffective.
Replied to 74% of negative reviews
Reply time on negative reviews: 1479h 32m
TrustIndex
2.1
Ranking
#20
in Investments & Wealth
Reply Time
1479h 32m
NPS Score
-89
Recommended: Unlikely
Replied to 74% of negative reviews
Reply time on negative reviews: 1479h 32m
Dec '25 - Nov '26
Frequently Asked Questions About Fairsure
What do customers say about Fairsure?
Based on recent customer reviews, Fairsure is drawing sustained criticism over its pension, provident fund and death benefit administration. Members describe withdrawal and two-pot claims stalling for months, unanswered emails, phone lines that ring unattended, and named administrators who avoid follow-up calls. Outstanding IRP5s and incorrect tax directives have left clients facing SARS penalties, while beneficiaries of deceased members report repeated document requests and waits exceeding a year. A few consultants are described as friendly, yet promised payment dates are routinely missed and escalation to management appears largely ineffective.
Is Fairsure trustworthy?
Fairsure has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. They reply to 74% of negative reviews, typically within 1479 hours 32 min. Hellopeter has tracked Fairsure across 152 total reviews. How is the TrustIndex calculated? →
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Never choose Fairsure to keep your retirement money
I retired in August 2026 it's already now November I have still not recieved my pension after working 45years. I have continuously called Fairsure pension (kzn) fund and have received no joy. I have even went to their offices. They push you from one person to the next. Numerous emails have been sent and they don't even respond. As a person that has retired your money is safe elsewhere rather than with this company.
1 reviews | Active since Nov 2026
Never choose Fairsure to keep your retirement money
I retired in August 2026 it's already now November I have still not recieved my pension after working 45years. I have continuously called Fairsure pension (kzn) fund and have received no joy. I have even went to their offices. They push you from one person to the next. Numerous emails have been sent and they don't even respond. As a person that has retired your money is safe elsewhere rather than with this company.
1 reviews | Active since Sept 2024
Can't complete SARS declaration for 12 months
It's not a mistake that Fairsure gets terrible ratings. They are pathetic. Have not completed a *** since October 2025. Simple admin is clearly not simple . Calls and emails go unanswered. Very unprofessional. One big circus any pension fund should stay away from them .
1 reviews | Active since Sept 2024
Can't complete SARS declaration for 12 months
It's not a mistake that Fairsure gets terrible ratings. They are pathetic. Have not completed a *** since October 2025. Simple admin is clearly not simple . Calls and emails go unanswered. Very unprofessional. One big circus any pension fund should stay away from them .
1 reviews | Active since Oct 2026
Worst Company I have ever dealt with.
In 2026 I have never seen a company that can not give you a claim stage.You dont know If you claim is being processed,was processed where it is?Consultants cant even help you either.Wonder why Ethekwini went with this company
1 reviews | Active since Oct 2026
Worst Company I have ever dealt with.
In 2026 I have never seen a company that can not give you a claim stage.You dont know If you claim is being processed,was processed where it is?Consultants cant even help you either.Wonder why Ethekwini went with this company
1 reviews | Active since Aug 2025
Worst nonsense ever!!
This fund needs to be investigated a lot of wrongful doings are going on they delay payments deliberately and it's disgusting the people that we have to deal with who work for that company... I never thought I would experience the exact same thing I've read about on the internet of how they operate... I resigned from my work in July and every time I call to do a follow up it's a different story and different delay I feel sorry for all the people who are still trusting these people with their money I'm so angry to a point that if I could set foot there someone is going to get hurt my anger towards these people is on a seriously dangerous level they take us for fools and it's going to be a sad day when they end up in the news.... I do not want any advance I want my money all of it before someone gets hurt yoll think we are dumb did they see what the boxer employee done??? That's what people do when they are frustrated and feel there are people taking them for fools!!! We have kids we have plans we have lives to build and for them to take it all as a joke it's gotta come to an end before one of they're workers pay for all this ****
1 reviews | Active since Aug 2025
Worst nonsense ever!!
This fund needs to be investigated a lot of wrongful doings are going on they delay payments deliberately and it's disgusting the people that we have to deal with who work for that company... I never thought I would experience the exact same thing I've read about on the internet of how they operate... I resigned from my work in July and every time I call to do a follow up it's a different story and different delay I feel sorry for all the people who are still trusting these people with their money I'm so angry to a point that if I could set foot there someone is going to get hurt my anger towards these people is on a seriously dangerous level they take us for fools and it's going to be a sad day when they end up in the news.... I do not want any advance I want my money all of it before someone gets hurt yoll think we are dumb did they see what the boxer employee done??? That's what people do when they are frustrated and feel there are people taking them for fools!!! We have kids we have plans we have lives to build and for them to take it all as a joke it's gotta come to an end before one of they're workers pay for all this ****
1 reviews | Active since Dec 2023
Unpaid pension claim
I have been really dissatisfied with Fairsure's pension claims process. My pension claim has been delayed for a long time even though I submitted the required paperwork. I submitted the withdrawal documents on June 24, 2024, for processing after I quit on June 30, 2026, but as of September, my money has still not been disbursed. I've had to follow up a lot to get updates throughout the process because communication has frequently been sporadic and reactive rather than proactive. The most worrisome thing was that, three months after obtaining written confirmation that my claim was being urgent attention and was anticipated to be concluded, I was informed that my money had not been disinvested. I did write an email to their complaints department with reference number WITH04, but I received no help. My personal financial obligations that depended on the prompt delivery of my pension benefit have been directly impacted by the delay. Although I am aware that system and administrative problems can arise, clients should be informed and given reasonable deadlines that are met. I anticipated that a pension claim would be processed quickly, effectively, and publicly. In my experience, there seems to be a big discrepancy between what is promised and what is actually provided. I wish organisations would cease using Fairsure as their pension fund administrator since they don't value their customers and provide poor customer support.
1 reviews | Active since Dec 2023
Unpaid pension claim
I have been really dissatisfied with Fairsure's pension claims process. My pension claim has been delayed for a long time even though I submitted the required paperwork. I submitted the withdrawal documents on June 24, 2024, for processing after I quit on June 30, 2026, but as of September, my money has still not been disbursed. I've had to follow up a lot to get updates throughout the process because communication has frequently been sporadic and reactive rather than proactive. The most worrisome thing was that, three months after obtaining written confirmation that my claim was being urgent attention and was anticipated to be concluded, I was informed that my money had not been disinvested. I did write an email to their complaints department with reference number WITH04, but I received no help. My personal financial obligations that depended on the prompt delivery of my pension benefit have been directly impacted by the delay. Although I am aware that system and administrative problems can arise, clients should be informed and given reasonable deadlines that are met. I anticipated that a pension claim would be processed quickly, effectively, and publicly. In my experience, there seems to be a big discrepancy between what is promised and what is actually provided. I wish organisations would cease using Fairsure as their pension fund administrator since they don't value their customers and provide poor customer support.
1 reviews | Active since Sept 2026
Unacceptable 9-Year Delay and Lack of Help to Resolve Deceased Estate Claim
I am writing to express my absolute frustration at the shocking lack of service and guidance from Fairsure regarding my late father's unclaimed funds. My father, Mr Luvo Ndimba (ID: *** 084), passed away in 2017. My mother, Nomahlubi Makina (ID: *** 086), submitted documentation nearly a decade ago, yet Fairsure has failed to finalize the matter. I recently finished my matric and have attempted to follow up on this claim directly and via Henwood and Associates, but Fairsure ignores our emails. On his fund Nomination Form, my father explicitly nominated me, his daughter, under the name Lihle Ndimba. However, my legal ID is registered under my mother’s surname as Lihle Makina (ID: *** 081). When I spoke to a consultant named Phumeza, she promised to email me the requirements, but she never sent the email since february. Fairsure is completely dragging its feet instead of telling me exactly what paperwork is needed to resolve the surname discrepancy. Due to Fairsure’s stalling, the bank account I opened to receive these funds has accumulated charges and closed. I am a young adult being forced to consider selling my father's house just to fund private lawyers to fight an institution that refuses to communicate. Fairsure, I demand that a senior manager contact me immediately. Send me a clear, written list of exactly what you require to verify my identity against my father's nomination form so this 2017 claim can finally be paid out.
1 reviews | Active since Sept 2026
Unacceptable 9-Year Delay and Lack of Help to Resolve Deceased Estate Claim
I am writing to express my absolute frustration at the shocking lack of service and guidance from Fairsure regarding my late father's unclaimed funds. My father, Mr Luvo Ndimba (ID: *** 084), passed away in 2017. My mother, Nomahlubi Makina (ID: *** 086), submitted documentation nearly a decade ago, yet Fairsure has failed to finalize the matter. I recently finished my matric and have attempted to follow up on this claim directly and via Henwood and Associates, but Fairsure ignores our emails. On his fund Nomination Form, my father explicitly nominated me, his daughter, under the name Lihle Ndimba. However, my legal ID is registered under my mother’s surname as Lihle Makina (ID: *** 081). When I spoke to a consultant named Phumeza, she promised to email me the requirements, but she never sent the email since february. Fairsure is completely dragging its feet instead of telling me exactly what paperwork is needed to resolve the surname discrepancy. Due to Fairsure’s stalling, the bank account I opened to receive these funds has accumulated charges and closed. I am a young adult being forced to consider selling my father's house just to fund private lawyers to fight an institution that refuses to communicate. Fairsure, I demand that a senior manager contact me immediately. Send me a clear, written list of exactly what you require to verify my identity against my father's nomination form so this 2017 claim can finally be paid out.
1 reviews | Active since Aug 2026
Extremely Disappointing Service – Provident Fund Payout Delay
I am extremely disappointed with the service I have received from FairSure regarding my provident fund payout. It has now been 12 weeks since I resigned in May 2026, and I have still not received my payout. I was informed that the process only started towards the end of July. I also lodged a complaint on 29 July 2026, but I have received no feedback or resolution. I have made numerous calls and am repeatedly transferred to the administrator. The calls often ring without being answered. When I eventually managed to speak to the administrator, I was unable to get a clear payment date. I was later informed that the system is locked and that there is currently no timeframe for when my payout will be processed. This has been extremely frustrating and stressful, especially considering the amount of time that has passed and the lack of communication. I expect FairSure to urgently resolve this matter, provide a clear explanation for the delay, and give me a definite timeframe for payment. Very disappointing service and communication.
1 reviews | Active since Aug 2026
Extremely Disappointing Service – Provident Fund Payout Delay
I am extremely disappointed with the service I have received from FairSure regarding my provident fund payout. It has now been 12 weeks since I resigned in May 2026, and I have still not received my payout. I was informed that the process only started towards the end of July. I also lodged a complaint on 29 July 2026, but I have received no feedback or resolution. I have made numerous calls and am repeatedly transferred to the administrator. The calls often ring without being answered. When I eventually managed to speak to the administrator, I was unable to get a clear payment date. I was later informed that the system is locked and that there is currently no timeframe for when my payout will be processed. This has been extremely frustrating and stressful, especially considering the amount of time that has passed and the lack of communication. I expect FairSure to urgently resolve this matter, provide a clear explanation for the delay, and give me a definite timeframe for payment. Very disappointing service and communication.