Unpaid pension claim

I have been really dissatisfied with Fairsure's pension claims process. My pension claim has been delayed for a long time even though I submitted the required paperwork. I submitted the withdrawal documents on June 24, 2024, for processing after I quit on June 30, 2026, but as of September, my money has still not been disbursed.

I've had to follow up a lot to get updates throughout the process because communication has frequently been sporadic and reactive rather than proactive. The most worrisome thing was that, three months after obtaining written confirmation that my claim was being urgent attention and was anticipated to be concluded, I was informed that my money had not been disinvested. I did write an email to their complaints department with reference number WITH04, but I received no help.

My personal financial obligations that depended on the prompt delivery of my pension benefit have been directly impacted by the delay. Although I am aware that system and administrative problems can arise, clients should be informed and given reasonable deadlines that are met.

I anticipated that a pension claim would be processed quickly, effectively, and publicly. In my experience, there seems to be a big discrepancy between what is promised and what is actually provided.

I wish organisations would cease using Fairsure as their pension fund administrator since they don't value their customers and provide poor customer support.