Extremely Disappointing Service – Provident Fund Payout Delay

I am extremely disappointed with the service I have received from FairSure regarding my provident fund payout.

It has now been 12 weeks since I resigned in May 2026, and I have still not received my payout. I was informed that the process only started towards the end of July. I also lodged a complaint on 29 July 2026, but I have received no feedback or resolution.

I have made numerous calls and am repeatedly transferred to the administrator. The calls often ring without being answered. When I eventually managed to speak to the administrator, I was unable to get a clear payment date. I was later informed that the system is locked and that there is currently no timeframe for when my payout will be processed.

This has been extremely frustrating and stressful, especially considering the amount of time that has passed and the lack of communication.

I expect FairSure to urgently resolve this matter, provide a clear explanation for the delay, and give me a definite timeframe for payment.

Very disappointing service and communication.