NPS Score
100
Recommended: Very Likely
Nov '25 - Oct '26
Frequently Asked Questions About EyeSupply
How is EyeSupply rated on Hellopeter?
Hellopeter has tracked EyeSupply across 86 reviews. EyeSupply hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used EyeSupply? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2026
Very disappointing experience
I am extremely unhappy with the service. I made full payment for contact lenses over a week ago and still have not received them. Despite this, my order keeps being delayed due to repeated rejection of my prescription. The prescription was issued by a registered optometrist at Mellins and was corrected twice, each time specifically based on the feedback provided by this company. Even after these corrections, the prescription was still rejected with no clear resolution. This back-and-forth after payment has been made is frustrating and unacceptable. The lack of clear guidance and the ongoing delays show poor customer service and a complete disregard for the customer’s time and money. I would not recommend this service based on my experience.
1 reviews | Active since Jan 2026
Very disappointing experience
I am extremely unhappy with the service. I made full payment for contact lenses over a week ago and still have not received them. Despite this, my order keeps being delayed due to repeated rejection of my prescription. The prescription was issued by a registered optometrist at Mellins and was corrected twice, each time specifically based on the feedback provided by this company. Even after these corrections, the prescription was still rejected with no clear resolution. This back-and-forth after payment has been made is frustrating and unacceptable. The lack of clear guidance and the ongoing delays show poor customer service and a complete disregard for the customer’s time and money. I would not recommend this service based on my experience.
1 reviews | Active since Feb 2016
Lying to customers and not enabling refunds
The company misrepresents stock availability on their website, only informing buyers that items are out of stock after the order has been paid. Their phone line does not work and they won't allow me to cancel my orders. Absolutely dishonest practices.
1 reviews | Active since Feb 2016
Lying to customers and not enabling refunds
The company misrepresents stock availability on their website, only informing buyers that items are out of stock after the order has been paid. Their phone line does not work and they won't allow me to cancel my orders. Absolutely dishonest practices.