Bad service

Hi Eddie, thank you for being straight with us and we're sorry. You've ordered with us for many years and you were right to expect better than you got here. Your lenses were caught in a Johnson & Johnson supplier backorder to begin with, but what made it worse was on us a fulfilment error meant only part of your order went out and our responses over the holiday period were too slow when you needed answers. That's not the standard we hold ourselves to. We got the outstanding box to you and we've since tightened how we handle partial orders and holiday-period queries so this doesn't happen again. We'd genuinely like to make it right so we've reached out to you directly to take care of you for future orders better. The EyeSupply Team