Very disappointing experience

Item: EyeSupply
Rating: 1
Author: Maysam S

I am extremely unhappy with the service. I made full payment for contact lenses over a week ago and still have not received them. Despite this, my order keeps being delayed due to repeated rejection of my prescription.

The prescription was issued by a registered optometrist at Mellins and was corrected twice, each time specifically based on the feedback provided by this company. Even after these corrections, the prescription was still rejected with no clear resolution.

This back-and-forth after payment has been made is frustrating and unacceptable. The lack of clear guidance and the ongoing delays show poor customer service and a complete disregard for the customer’s time and money.

I would not recommend this service based on my experience.

Helpful (0)

Replies (1)

EyeSupply's replyOfficial

05 Jul 2026, 19:32

Hi Maysam, thank you for taking the time to share this and we're sorry the start of your order was frustrating. We'd like to explain what happened, for you and for anyone reading. As registered optometrists, we're required by law under HPCSA regulations to verify a valid prescription before we can dispense and a valid script must carry the optometrist's practice number and signature or stamp, not a letterhead alone. Until that document reached us, we weren't permitted to send your lenses, which is what caused the delay. The moment we received the correct prescription, your order was confirmed and dispatched on priority shipping. We understand the back-and-forth was tiring and we've since made our prescription checks clearer so customers know exactly what's needed the first time. We're glad it was resolved and if anything else comes up, please reach out. The EyeSupply Team

EyeSupply's reply05 Jul 2026, 19:32

Official