Unprofessional Sales Practices and Disregard for Opt-Out Requests

I had an extremely disappointing experience with Elite Mobile.

Despite having registered my number on the National Opt-Out Database, I continue to receive unsolicited sales calls from your company. This is frustrating enough, but the conduct of your call centre staff made the situation significantly worse.

The agent first contacted my high school-aged son, whose contract is linked to mine. Her manner with him was abrupt and unprofessional. When she subsequently called me, I explained that she had been rude to my son and that I was not interested in whatever was being sold. Rather than respecting my wishes and ending the call, she persisted in a ****y and confrontational manner.

I requested to speak to a supervisor and was transferred to a team lead named Kayroon. Before the transfer, I could clearly hear the agent telling her colleague, "Kayroon, she wants to talk to you," indicating that the team lead was sitting nearby and likely able to hear the interaction taking place.

What is most concerning is that a team lead could listen to such poor-quality customer engagement and not intervene or provide guidance. Sales calls require professionalism, respect, and the ability to read a customer's response. This agent demonstrated none of those qualities and, in my opinion, is not competent to be conducting sales calls on behalf of your company.

The combination of disregarding the National Opt-Out Database, contacting my child, and the unprofessional behaviour displayed by both the agent and the apparent lack of coaching oversight has left a very poor impression of Elite Mobile.