Theressa L

Active since Mar 2013

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Reviews

12 reviews

4 weeks ago

Very disappointing online shopping experience

My sons recently started liking the Societ brand, so I decided to give it a try and place an order online. Unfortunately, my first experience has been extremely disappointing. My order was delayed with no progress or communication, and it was only after I followed up myself that I was informed the items were actually out of stock. This is incredibly frustrating and raises serious concerns about the reliability of their online store. If you are going to offer an online shopping service, you need to be serious about managing it effectively. Don’t offer something you aren’t prepared to manage properly. Customers shouldn’t have to chase up their orders just to discover that the products they purchased aren’t actually available. Very disappointing first experience with the brand.

0 replies

Elite Mobile

NPS: 0

3 months ago

Unprofessional Sales Practices and Disregard for Opt-Out Requests

I had an extremely disappointing experience with Elite Mobile. Despite having registered my number on the National Opt-Out Database, I continue to receive unsolicited sales calls from your company. This is frustrating enough, but the conduct of your call centre staff made the situation significantly worse. The agent first contacted my high school-aged son, whose contract is linked to mine. Her manner with him was abrupt and unprofessional. When she subsequently called me, I explained that she had been rude to my son and that I was not interested in whatever was being sold. Rather than respecting my wishes and ending the call, she persisted in a ****y and confrontational manner. I requested to speak to a supervisor and was transferred to a team lead named Kayroon. Before the transfer, I could clearly hear the agent telling her colleague, "Kayroon, she wants to talk to you," indicating that the team lead was sitting nearby and likely able to hear the interaction taking place. What is most concerning is that a team lead could listen to such poor-quality customer engagement and not intervene or provide guidance. Sales calls require professionalism, respect, and the ability to read a customer's response. This agent demonstrated none of those qualities and, in my opinion, is not competent to be conducting sales calls on behalf of your company. The combination of disregarding the National Opt-Out Database, contacting my child, and the unprofessional behaviour displayed by both the agent and the apparent lack of coaching oversight has left a very poor impression of Elite Mobile.

1 reply

Sportsmans Warehouse

3 months ago

Backward online order exchange process

I’m really disappointed with the online order return/exchange process at sportsmanswarehouse.co.za. If you collect an online order in-store and then need to exchange or return it, they still require a physical printed invoice because they apparently have to manually attach it to their paperwork. It’s 2026. Customers should not have to stand in-store emailing invoices to staff so they can print them out and staple them to slips. The entire process feels outdated and unnecessarily complicated. Surely online orders should be accessible digitally in-store without customers needing to print paperwork. The system really needs to be modernised and streamlined to make returns and exchanges easier and more customer-friendly.

0 replies

Vodacom

5 months ago

Vodacom Online Sales Experience unacceptable

I ordered an iPhone on contract through Vodacom’s online sales. My application was approved, and I received a DebiCheck request on my banking app, which I approved immediately. After hearing nothing for 4 days, I called Vodacom to follow up and was told my DebiCheck had not been approved. I checked my banking app while on the call and could clearly see it was approved. The consultant asked me to approve it again when they resent it, which I did while still on the phone. They confirmed they could see the approval. Two days later, I still hadn’t heard anything, so I called again. This time, the consultant told me they could see the DebiCheck on their side and that, since I am an existing client, I shouldn’t have needed to approve one in the first place. She also told me not to approve any further DebiCheck requests that might come through. At that point, I was told the phone was out of stock but that new stock would arrive within 5 days. Five days later, I called again for an update — only to be told that my DebiCheck had not been approved and that the entire order had been cancelled. This experience has been extremely frustrating. The lack of communication and the conflicting information from different consultants makes the process feel disorganized and unreliable. It’s easy to understand why so many people are moving away from Vodacom to other service providers that offer more consistent and dependable service.

6 replies

Checkers Sixty60

5 months ago

Constant Payment Issues Ruin the Convenience

I’ve been using the Checkers Sixty60 app regularly and usually place at least three orders a week. Unfortunately, I’ve been experiencing a recurring issue where payments do not go through to the bank, which makes the app extremely frustrating to use. Each time this happens, I have to contact the call centre, and the only solution they suggest is switching between mobile data and Wi-Fi. This is not a practical fix and doesn’t address the real problem. If the issue happens across multiple orders, it clearly points to a bigger technical problem with the app rather than a connection issue on my side. The whole point of using Sixty60 is convenience, but constantly needing to call the call centre because a payment isn’t processing is the opposite of convenient. At this point, I’m seriously considering switching to other delivery services like Woolworths Dash or Pick n Pay, because reliability is essential when ordering groceries online. I hope Checkers looks into this issue and fixes the payment system, as the service itself is great when it works. But right now, the payment failures make the experience far more stressful than it should be.

0 replies

Rightcars

NPS: 0

7 months ago

Unprepared, unprofessional, and misleading

I had a very disappointing experience with Right Cars. I made arrange to view a specific car after work. The website states they close at 6pm, and I arrived at 5pm, well within business hours. The salesperson struggled to even find the car and then told me he was “getting ready to leave.” When I pointed out that they close at 6, he rep**** that he was leaving anyway and added, “Don’t worry, I’m already f***ed,” swearing in front of me, which was extremely unprofessional. While waiting for the keys, I asked if there was anything wrong with the car. He insisted there was nothing wrong and that if it was on the floor, it had been thoroughly checked by the workshop. When I got into the car, he suddenly said I should feel the clutch because he thought something was wrong. It was immediately obvious the clutch was not working properly and he was testing if I knew what a problematic clutch felt like. Only then did he admit there was a problem and that we couldn’t even take the car for a test drive. To make matters worse, the battery was completely flat, so we couldn’t even start the car to hear the engine. He asked me, “Well, are you going to test drive it?” as if expecting me to buy it without first test driving it. He then bragged about selling seven cars a day as if sales talk would convince me of their service excellence and honesty. Overall, the service was disorganised, unprofessional, and left me with very little trust in the dealership.

0 replies

Leroy Merlin South Africa

8 months ago

Leroy Merlin Online Ordering System

Leroy Merlin’s online ordering system is unfortunately not fit for purpose in its current form. Although the platform is positioned as a convenient online shopping solution, orders are split across multiple stores instead of being fulfilled fully from a central warehouse. This results in multiple delivery fees for a single order, which is inefficient and not aligned with standard e-commerce practices. In my case, I ordered corrugated sheeting. The main warehouse had only a very small portion of the required quantity in stock, with the balance allocated to another store. That store later cancelled its portion of the order due to insufficient stock, yet the small quantity from the main warehouse was still scheduled for delivery. This approach makes no practical sense. Shipping a partial quantity only forces the customer to source the remainder elsewhere and pay an additional full delivery fee. As a homeowner carrying out renovations — not a business with flexible supply chains — this creates unnecessary costs, delays, and frustration. If Leroy Merlin is going to offer an online ordering system, it needs accurate stock visibility, consolidated fulfilment, and a more practical approach to partial orders. In its current state, the system does not provide the convenience or reliability that customers reasonably expect.

1 reply

Hyundai Weltevreden Park

9 months ago

Third Car, Third Unforgettable Experience!

I can’t recommend Hyundai Weltevreden highly enough! This is the third car I’ve purchased from them, and once again, they exceeded all expectations. A special shoutout to Dylan, who made the entire experience seamless and enjoyable – from the smooth sales process to ensuring I left the service with my car feeling practically brand new. My trade-in was excellent, the deal on my new Tucson was fantastic, and the handover experience was nothing short of extraordinary. They went all out – covering the car with a black cloth, smoke machine, music, flashing lights – I truly felt like a superstar. Thank you to the entire team for making this such an unforgettable experience. Hyundai Weltevreden continues to set the standard for exceptional service and customer care!

0 replies

Chicking

21 months ago

Fowl Play: Chicking Left Us Hungry and Disappointed

I recently visited Chicking in Cresta, and to say it was disappointing would be an understatement. The staff were rude and unattentive, which set a poor tone for the entire visit. It was clear they were starving for customers, and I now understand why. The food itself was a disaster. The chicken was completely tasteless and dry, lacking any seasoning or effort. For a place that specializes in chicken, this is unacceptable. To make matters worse, the dining experience was bizarre. For eat-in, they handed us three mismatched plates that looked like they were brought from someone’s home kitchen. It felt so unprofessional and disorganized. Then there was the issue with drinks. They gave us a 1.5L cold drink bottle, which is just impractical for a dine-in setup. When I asked for glasses, they brought out dirty glasses that were clearly not washed properly. I had to request they wash them again, and when they returned, they were still wet and not even dried off. To add insult to injury, right across from Chicking is KFC, with its large, clean seating area that’s always bustling with customers. Chicking on the other hand, was almost empty. Besides our table, there was only one other table occupied. It’s no wonder they’re struggling to attract business. Unfortunately, this visit left me with no reason to return. For better chicken, better service, and a better overall experience, I’d recommend KFC or any other nearby option.

0 replies

Life Healthcare

24 months ago

Shocking neglect at Life Roseacres

I am writing to formally express my deep dissatisfaction and concern regarding the shocking level of service my sister and my mother experienced at Roseacres Hospital on 23 August 2024. My mother underwent surgery at your facility on 20 August for carpal tunnel syndrome. She also suffers from chronic heart disease, which heightens any concern for her health.On the morning of 23 August, she began vomiting violently, prompting my sister to rush her back to Roseacres Hospital, fearing it might be related to her heart condition or a complication from her recent surgery. Upon arrival, my sister immediately sought assistance, grabbing a wheelchair and hurrying our mother into the emergency room.To our dismay, when my sister explained the severity of our mother's condition to the nurse on duty, she responded with a shocking lack of empathy and professionalism. The nurse shrugged her shoulders and dismissed my sister’s concerns, stating that she couldn't help because they were too busy. My sister pleaded with her, emphasizing her worries about our mother's heart, but the nurse simply pointed out another woman who had been waiting for three hours, again with no attempt to provide guidance or assistance. When my sister asked what she should do, the nurse shrugged once more and said, "I can't tell you what to do."Feeling utterly helpless and panicked, my sister decided to take our mother to another hospital. As she reached the security checkpoint, she explained that they had an emergency and requested that they open the boom gate quickly so she could leave. Unfortunately, the security personnel exhibited the same nonchalant attitude, insisting on checking the boot and taking his time, all while our mother continued to vomit in a bucket. His lack of urgency and the disdainful looks he gave my sister were completely unacceptable.In stark contrast, when they arrived at Bedford Gardens Hospital, they received immediate and compassionate care from the staff. They treated our mother with the dignity and respect she deserved, addressing her condition promptly and professionally.The treatment my sister and mother received at Roseacres Hospital was disgraceful and far below the standard expected from any healthcare facility, let alone one within the Life Group. The lack of compassion, urgency, and basic professionalism displayed by your staff is alarming and raises serious concerns about the quality of care being provided at your supposed private hospital.I request a full investigation into this incident and expect a response detailing the actions that will be taken to ensure that no other patients or their families are subjected to such appalling treatment. Additionally, I would appreciate an apology from the hospital and assurance that the necessary steps will be taken to prevent this from happening again.

1 reply

Review Distribution

5 Star

1 (8.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

11 (91.7%)

Theressa L

Reviews

Very disappointing online shopping experience

Unprofessional Sales Practices and Disregard for Opt-Out Requests

Backward online order exchange process

Vodacom Online Sales Experience unacceptable

Constant Payment Issues Ruin the Convenience

Unprepared, unprofessional, and misleading

Leroy Merlin Online Ordering System

Third Car, Third Unforgettable Experience!

Fowl Play: Chicking Left Us Hungry and Disappointed

Shocking neglect at Life Roseacres

Review Distribution

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