I was ****med by your call centre agent

Dear Sir/Madam,

I am writing to lodge a formal complaint regarding a call I received from one of your agents on 24 June 2026.

During the call, the agent informed me that my contract had "gone down" and explained that my monthly payment would decrease from R1,500 to R1,300. I repeatedly asked the agent whether there was any catch or whether I would be required to pay any additional costs, as I cannot afford any increase in my monthly expenses. Each time, I was assured that there were no additional charges.

To my surprise, I have now received my Vodacom statement reflecting an additional R300, bringing my monthly bill to R1,800. This is the exact opposite of what was explained to me during the call. At no point did the agent inform me that this was an upgrade or that it would result in higher monthly charges. Had I been told that my account would increase, I would never have agreed to the transaction, especially given the current economic climate.

I request that you urgently investigate this matter by reviewing the call recording from 24 June 2026. I believe I was misled, and I ask that this matter be escalated immediately. I also request that my account be restored to its previous terms and that any charges resulting from this misrepresentation be reversed.

If this matter is not resolved promptly and fairly, I will have no alternative but to seek legal advice and pursue the appropriate channels to protect my rights as a consumer.

I look forward to your urgent response. Lesego Kgoadi