False marketing

False impression from Sales Department and Incorrect Billing

I upgraded my contract on 29 April after speaking with Timothy from Elite Mobile. He explicitly told me the new contract would start at the beginning of May to avoid any mid month activation and pro rata billing. We waited for delivery because I was told there was a stock shortage on the new phone — and I accepted that on the assurance that there would be no pro rata charges. Despite this, my June statement shows: - A pro rata charge for May - A full contract fee for June In effect, I was charged almost double for the period, which is exactly what I was told would not happen. This feels like false sales assurance and a failure to honor what Vodacom/Elite Mobile committed to at point of sale. I re**** on Elite Mobile's promises, and therefore want the following: - A credit for the pro rata amount billed for May (and any knock on overcharge),

The matter has been sent to them on 7 July 2026 and is still not resolved.