Scores reflect the Overall AI Score for each category
Based on recent customer reviews, elevenpast is strongly regarded for rapid dispatch and delivery of lighting, lamps and homeware, with many orders arriving ahead of the estimated date, even to smaller towns. Shoppers praise the easy online ordering platform, proactive status updates, competitive pricing and careful packaging of fragile items such as glass diffusers. Interior designers and repeat buyers note consistent quality and wide product choice. Isolated concerns involve a pendant light supplied without electrical fittings, a replacement that never arrived, unprofessional call handling, and one buyer disappointed by colour and brightness.
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 39m
TrustIndex
8.3
Ranking
#5
in Online Shopping
Reply Time
1h 10m
NPS Score
77
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 39m
Nov '25 - Oct '26
Frequently Asked Questions About elevenpast
What do customers say about elevenpast?
Based on recent customer reviews, elevenpast is strongly regarded for rapid dispatch and delivery of lighting, lamps and homeware, with many orders arriving ahead of the estimated date, even to smaller towns. Shoppers praise the easy online ordering platform, proactive status updates, competitive pricing and careful packaging of fragile items such as glass diffusers. Interior designers and repeat buyers note consistent quality and wide product choice. Isolated concerns involve a pendant light supplied without electrical fittings, a replacement that never arrived, unprofessional call handling, and one buyer disappointed by colour and brightness.
Is elevenpast trustworthy?
elevenpast has a TrustIndex of 8.3 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 39 min. Hellopeter has tracked elevenpast across 203 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2026
Poor customer service from Elevenpast
I purchased a few pendant lights from Elevenpast on the 12th of December 2025 and received the order on the 15th of December. When I opened the boxes, one of the pendant lights did not include electrical fittings, therefore it could not be installed.I contacted the company and they could not take full accountability for the incident and were unprofessional (I was transferred to the dispatch manager, who hung up on me).They arranged for a replacement which I have not received till today (06 January 2026).
1 reviews | Active since Jan 2026
Poor customer service from Elevenpast
I purchased a few pendant lights from Elevenpast on the 12th of December 2025 and received the order on the 15th of December. When I opened the boxes, one of the pendant lights did not include electrical fittings, therefore it could not be installed.I contacted the company and they could not take full accountability for the incident and were unprofessional (I was transferred to the dispatch manager, who hung up on me).They arranged for a replacement which I have not received till today (06 January 2026).
1 reviews | Active since Dec 2025
Rechargeable lamps
Delivery quick , great communication. I bought 3 lamps happy with purchase
1 reviews | Active since Dec 2025
Rechargeable lamps
Delivery quick , great communication. I bought 3 lamps happy with purchase