Poor service
would like to lodge a formal complaint regarding the poor service I have received from your panel beating company concerning the repair of my vehicle.
I was informed that the parts for my vehicle were received on 5 May, and I was told that the car would be ready by the following Friday. Later, during that same week on Wednesday, I received another call informing me that the insurance had rejected the quote for the sump, which is the main part that needs to be repaired. I was then told that they were waiting for insurance approval before ordering it, which would cause another delay of one or more weeks.
Furthermore, I was later promised that my vehicle would be fixed and ready between 27 and 28 May, but up until now there has been no communication or update from your company regarding the progress of the repairs.
What concerns me most is the lack of honesty, poor communication, and conflicting information I have received throughout this process. I feel that excuses and different stories have been given instead of clear and truthful updates.
In addition, the customer service has been completely unacceptable. Asanda, who is responsible for updating clients, has been rude, disrespectful, and arrogant when dealing with customers. Last week, while I was calling to follow up on the progress of my vehicle, she dropped my call twice, which I found highly unprofessional.
I strongly advise management to address Asanda’s behavior if they do not want to lose clients. Customers deserve to be treated with respect and professionalism at all times. Her attitude towards clients is unacceptable and creates a very negative experience.
I am extremely disappointed with the delays, lack of communication, and poor customer service I have received. I request urgent intervention, a proper explanation regarding the delays, and a clear update on when my vehicle will finally be completed. like to lodge a formal complaint regarding the poor service I have received from your panel beating company concerning the repair of my vehicle.
I was informed that the parts for my vehicle were received on 5 May, and I was told that the car would be ready by the following Friday. Later, during that same week on Wednesday, I received another call informing me that the insurance had rejected the quote for the sump, which is the main part that needs to be repaired. I was then told that they were waiting for insurance approval before ordering it, which would cause another delay of one or more weeks.
Furthermore, I was later promised that my vehicle would be fixed and ready between 27 and 28 May, but up until now there has been no communication or update from your company regarding the progress of the repairs.
What concerns me most is the lack of honesty, poor communication, and conflicting information I have received throughout this process. I feel that excuses and different stories have been given instead of clear and truthful updates.
In addition, the customer service has been completely unacceptable. Asanda, who is responsible for updating clients, has been rude, disrespectful, and arrogant when dealing with customers. Today, while I was calling to follow up on the progress of my vehicle, she dropped my call twice, which I found highly unprofessional.
I strongly advise management to address Asanda’s behavior if they do not want to lose clients. Customers deserve to be treated with respect and professionalism at all times. Her attitude towards clients is unacceptable and creates a very negative experience.
I am extremely disappointed with the delays, lack of communication, and poor customer service I have received. I request urgent intervention, a proper explanation regarding the delays, and a clear update on when my vehicle will finally be completed.
