Bad Service

I would like to lodge a formal complaint regarding the poor service I have received from your panel beating company concerning the repair of my vehicle. I was informed that the parts for my vehicle were received on 5 May, and I was told that the car would be ready by the following Friday. However, today the 20th Wednesday, I received another call informing me that the insurance had rejected the quote for the sump, which is the main part that needs to be repaired. I was then told that they were waiting for insurance approval before ordering it, which would cause another delay of one or more weeks. What concerns me most is the lack of honesty, poor communication, and conflicting information I have received throughout this process. I feel that excuses and different stories have been given instead of clear and truthful updates. In addition, the customer service has been unacceptable. Asanda, who is responsible for updating clients, has been rude, disrespectful, and has shown a bad attitude when dealing with customers. Today, while I was calling to follow up on the progress of my vehicle, she dropped my call twice, which I found highly unprofessional. I am very disappointed with the poor service, delays, lack of communication, and unprofessional customer care. I request that this matter be addressed urgently and that I receive a clear and honest update regarding the repairs to my vehicle.