Appalling Communication and Empty promises - Avoid!

I booked my Chery Tiggo 7 in with Elegant Square Panel Beaters (East London) on the 16th of March, and the experience has been incredibly frustrating. The level of service and communication is absolutely dismal.

Last week Thursday, I was specifically told by Jeandre (their Client Relationship Manager) that my vehicle was being painted and that, after drying, polishing, and quality control, there would be a 50/50 chance of it being ready on Friday or definately today (Monday, 23rd). When I followed up today, I was told the car still needs to go through polishing and quality control. It feels like absolutely no progress has been made since last week, and the timeline I was given was completely misleading.

To make matters worse, dealing with Asanda (Client Liaison Supervisor) has been a nightmare. She makes endless promises to provide feedback and call me back, but never actually does. As the client, I am the one constantly having to chase them down just to find out what is happening with my own vehicle. It is a complete dereliction of basic customer service.

If you value your time and expect professional, honest communication, take your vehicle elsewhere. I am currently escalating this matter to management and will be taking it to MIOSA and SAMBRA if not resolved immediately. Completely unacceptable service.